Fresher Customer Service Operational Excellence Associate Job Opportunities – Jumia

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Organization: Jumia
Duty Station: Kampala,
Uganda
About US:
Jumia is Africa’s leading
internet group, with already over 3,000 employees in more than 20 African
countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia
Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented
leaders offering a great mix of local and international talents and is backed
by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC. Founded
in 2012, Jumia’s mission is to revolutionize the concept of shopping by
providing customers with the best online shopping experience through a wide
range of products categories including mobiles & tablets, computers,
electronics, home & living, fashion, sports, health & beauty, grocery
and others.
Key Duties and Responsibilities:  
  • Setting
    best in class processes to ensure great customer and seller experience
    within best cost efficiency including full implementation and regular
    trainings
  • Participate
    in implementing lean management practice across Jumia Services globally
  • Participate
    in technology development by giving constant feedback on requirement for
    Warehouse & logistics operations.
  • Monitoring
    of 5S practices and Material handling
  • Regular
    audit of data on JS processes
  • Strong
    Project Management background with demonstrated success in Continuous
    Improvement and/or business Value Streams.
  • Mitigate
    any likely risks in SCM Processes / Practices and Customer experience

Qualifications, Skills and Experience:
  • The
    applicant must hold a Bachelor’s Degree or equivalent work experience
  • Two
    to five years’ experience in lean manufacturing environment with
    experience leading or being a key contributor to a lean transformation
    initiative required.
  • Experience
    in the area of Logistics / Customer Service / Account management/SCM in
    online or offline retail formats / FMCG companies.
  • Highly
    motivated, customer-obsessed, flexible to deal with constantly changing
    demands to drive improvements on behalf of Jumia customers in a fast-paced
    production environment.
  • Passionate
    about e-commerce and operations in Africa.
How to Apply:
All candidates who wish to join
Jumia in the aforementioned capacity should apply online at the link below.
For more of the latest jobs,
please visit https://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline

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