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Customer Service Job Opportunities – User Operation Specialist – Infinix
Job Title: User Operation Specialist
Organisation: Infinix
Duty Station: Kampala, Uganda
About US:
Carlcare Service Limited was established in Hong Kong in 2009 with an
aim to provide professional service support to mobile phones and other
electronic consumer products, and over the years has become a leading service
brand for consumer electronics in South East Asia, Middle East and Africa.
Currently, Carlcare is providing full service support for TECNO, Infinix and
Itel, three worldwide famous mobile phone brands.
aim to provide professional service support to mobile phones and other
electronic consumer products, and over the years has become a leading service
brand for consumer electronics in South East Asia, Middle East and Africa.
Currently, Carlcare is providing full service support for TECNO, Infinix and
Itel, three worldwide famous mobile phone brands.
About Infinix:
Infinix was founded in 2013 and is committed to building cutting-edge
technology and fashionably designed dynamic mobile devices to create
globally-focused intelligent life experiences through a merging of fashion +
technology.
technology and fashionably designed dynamic mobile devices to create
globally-focused intelligent life experiences through a merging of fashion +
technology.
Key Duties and
Responsibilities:
Responsibilities:
•
Data collection: Daily carefully
extract customer information files in order to focus on the development of
these customers.
Data collection: Daily carefully
extract customer information files in order to focus on the development of
these customers.
•
Data compilation. Summarize customer
information files, analyze and classify them, manage all kinds of data, and
update them daily to avoid omissions.
Data compilation. Summarize customer
information files, analyze and classify them, manage all kinds of data, and
update them daily to avoid omissions.
•
Data processing. Conduct irregular
communication with customers and make detailed records.
Data processing. Conduct irregular
communication with customers and make detailed records.
•
Get in touch with customers through telephone
communication, email communication, and SMS services, and conduct occasional
return visits to meet customer needs and improve customer satisfaction.
Get in touch with customers through telephone
communication, email communication, and SMS services, and conduct occasional
return visits to meet customer needs and improve customer satisfaction.
•
Trace the user’s portrait through daily user
operation data;
Trace the user’s portrait through daily user
operation data;
Qualifications, Skills and
Experience:
Experience:
•
The ideal candidate should preferably hold a
Bachelor’s degree in business course.
The ideal candidate should preferably hold a
Bachelor’s degree in business course.
•
At least four years of experience in similar
positions
At least four years of experience in similar
positions
How to Apply:
All suitably qualified and interested candidates should deliver their
applications including an updated CV, cover letter, and copies of academic
qualifications to the address below:
applications including an updated CV, cover letter, and copies of academic
qualifications to the address below:
Carlcare Service Limited,
Prism Building (Next to E-Tower), Kampala Road
6th Floor, Plot 71/73, Kampala
Or: send an email to hr.ug@transsion.com (please clearly indicate job
applied for in subject of Email)
applied for in subject of Email)
Deadline: 15th April 2018 by 5:00 PM
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