Job Title: Operations Supervisor
Organisation: Opportunity Bank
Duty Station: Kampala, Uganda
Reports to: Assistant Operations Manager
About US:
Opportunity Bank Uganda Ltd (OBUL) is a member of Opportunity
International, a global microfinance institution that provides access to
financial services in 27 Countries globally serving over 2 Million customers
with Savings, Credit and other transformational services aimed at transforming
the lives of low income earners.
International, a global microfinance institution that provides access to
financial services in 27 Countries globally serving over 2 Million customers
with Savings, Credit and other transformational services aimed at transforming
the lives of low income earners.
Key Duties and
Responsibilities:
Responsibilities:
- The Operations Supervisor will be
responsible for providing a center of expertise, providing technical
support and hands on coaching to all Branch staff on all aspects of branch
operational activities including processes and controls. - Develop Branch Operational work plans that
ensures that all branches have in place robust procedures covering
operational activities and standards. - Provide a Centre of expertise across
operational branch activities for all branch staff. - Build effective relationships with
Audit/Assurance and Risk Management functions centrally, enabling timely,
quality communication to the teams within Branch Operations, on new/changed
procedures. - Ensure effective operational reporting,
monitoring and trend analysis systems exist across each leadership team
within Branch Operations. - Support functional heads through the
Operations manager by assisting in special investigations research and
reporting on their behalf. - Support Managers/Team Leaders across the
functions in resolution of fraud and financial loss activity. - Co-ordinate functional operational risk,
resumption and contingency plans and operate the critical incident
reporting framework within Branch Operations. - Ensure the effective resolution of all
outstanding items with Audit/Assurance reports across functions, within
the due deadlines. - Act as the point of contact within
Operations for Fraud Prevention
Qualifications, Skills and
Experience:
Experience:
- The Operations Supervisor must hold a
University degree preferably in a business related discipline. Masters is
an added advantage - Three years of experience in the banking
sector - One year of supervisory experience
- Advanced people management and motivation
skills - Good understanding of sales management and
customer service - Good understanding of Credit,
Operations and risk management - Excellent communication skills
- Proven report writing and presentation
skills - Good knowledge of Ms. Office.
- Knowledge of the core banking system
- Interpersonal skills
- Excellent Customer care skills
- Oral and written communication skills
- Excellent organization, time, work and
self – management skills. - Ability to handle difficult teams and
tense situations with diplomacy and tact. - Must be ready to spend most of their work
time in the field.
How to Apply:
All suitably qualified and interested candidates should send their
signed application letters together with their resume addressed to;
signed application letters together with their resume addressed to;
The Human Resource Manager
Opportunity Bank Uganda
P.O. Box 33513
Plot 1259, Old Kiira Road,
Kampala. Uganda
Deadline: 29th March 2018
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