Sombha Solution Store is a
Ugandan-owned technology and communications services provider founded in 2014
and is licensed by Uganda Communications Commission to provider voice and data
services in Uganda.

Job Summary: The
Operations Manager – Solutions & Projects reports to the Chief Operations
Officer (COO) and is responsible for:

Procurement
and Stores management.
Sales
management.
Solutions
development.
Bid
management.

Key Duties and Responsibilities:

Procurement and Stores
Management:

Oversee and support the procurement and stores
team ensuring that all their activities run as scheduled.
Work with the procurement officer to control
spend and build a culture of long-term saving on procurement costs.
Review and approve costing, quotes and compiled
weekly requisitions from the procurement team.
Evaluate suppliers and partners.
Identify
and manage business relationships with cost-effective suppliers and
partners; both local and international to ensure they meet the company’s
needs.
Review prepared purchase orders.
Ensure that stores are well managed and
maintained and ensure
continuous improvement of store operations.
Develop strategies for procuring and storing
key goods and maintaining stock levels.
Review and ensure availability of all records
of purchased goods, stocked good and suppliers’ products and prices.
Ensure proper management of procurement and stores databases with both soft
and hard copy files well organized and accessible to management staff.
Review and make recommendations to the COO on
how to improve daily operations.
Prepare and submit relevant procurement and stores reports to the
COO.

Sales Management:

Oversee and support the sales team ensuring
that all their activities run as scheduled.
Develop an in-depth knowledge of the company’s
solutions and products and utilize it to successfully train and lead sales operations.
Be the primary point of contact between the sales
team and other departments.
Achieve growth and hit sales targets by
successfully managing the sales team.
Ensure follow up on requests for quotations for
sale completion and
conclusive feedback.
Identify market changes while being aware of
new products and competition.
Train sales staff including support them with
preparation of sales plans.
Ensure proper management of sales databases
with both soft and hard copy files well organized and accessible to
management staff.
Prepare and submit relevant sales reports to
the COO in a timely fashion

Solutions Development:

Identify and interpret customer requirements for solutions and
services.
Support the business development team e.g. with
translating clients and sales requirements into functional and technical
specifications.
Develop, review and approve budgets.
Oversee the creation of solutions and proposals to existing and
prospective clients and ensure compliance with client requirements while
highlighting company value proposition.
Ensure timely submission of proposals.
Regularly communicate with customers where
necessary and notifying
them of any updates.
Create and review costings and price
calculations.
Ensure proper management of solutions databases
with both soft and hard copy files well organized and accessible to
management staff.
Prepare and submit relevant reports to the COO.

Bid Management:

Perform the bid manager role.
Review potential bids and share feedback with
the bid director (i.e. the COO) for approval to bid.
Perform bid planning which includes
specification analysis, assignment of tasks to an internal bid team with the relevant knowledge,
designof bid structure e.t.c.
Coordinate all bid preparation activities;
working closely with the internal bid team while recommending the bringing
in of experts when required.
Liaise with and manage interactions and communications with bid partners.
Oversee and participate in bid writing and
editing and submit to the bid director (i.e. the COO) for approval to
submit.
Ensure high quality and on-time delivery of bid
submissions.
Ensure follow up on bid submissions for conclusive feedback.
Develop and maintain a database of ‘standard’
bid responses, documents and templates.
Identify ways to improve the quality,
consistency and efficiency of the bid response process.
Ensure proper management of bid databases with both soft and hard copy files
well organized and accessible to management staff.
Prepare and submit relevant bid reports to the
COO.

Other tasks:

Ensure business is conducted with integrity and
staff behaviour aligns with company values.
Work with support departments to ensure smooth
operations.
Oversee the development and implementation of
new processes and procedures for improved operations.
Utilise project management principles to better
manage business operations.
Mentor and coach the sales, procurement and stores team.
Perform KPI setting and performance evaluations
for sales, procurement and stores team.
Participate in recruitment of sales,
procurement and stores staff.
Perform other relevant tasks as assigned.

Qualifications, Skills and Experience:

Education background of at least a Bachelor’s
degree preferably in Engineering, Information Communication, Networking or
related technical degree or combination of education and experience.
Six years of work experience in a relevant role.
Excellent verbal and written communication
skills, especially in English grammar, spelling & vocabulary.
Strong analysis and documentation skills.
Ability to work under pressure and meet
challenging deadlines.
Three years of previous commercial experience in ICT, voice and
data related services.
Excellent people management, negotiation and
networking skills.
Ability to work with minimal supervision.
Demonstrated teamwork and customer focused
service skills.
Excellent planning and organising skills
Ability to multi-task, prioritize, and manage
time effectively.
Computer literate and proficient in using
Microsoft Word, Excel, PowerPoint and G-Suite applications.

Desirable:

Familiarity with CRM software.
Project management experience.
Industry qualifications & certifications.
Bid management experience.
Bid / proposal writing experience.

How to Apply:

All interested candidates can
send in their Applications with detailed updated CVs to: Apply by Email Please indicate Application
for Operations Manager-Solutions and Projects in the subject line.

Deadline: 20th March 2018 by 5:00pm

For more of the latest jobs,
please visit http://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline

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