Job Title: Manager
Agent Capability Development
Agent Capability Development
Organisation: Stanbic Bank
Duty Station: Kampala, Uganda
About US:
Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings
Limited which is in turn owned by Standard Bank Group Limited (“the Group”),
Africa’s leading banking and financial services group. The Standard Bank Group
is the leading banking group focused on emerging markets. It is the largest
African banking group ranked by assets and earnings. Stanbic Bank Uganda
Limited is the largest bank in Uganda by assets and market capitalization. It
offers a full range of banking services through two business units; Personal
and Business Banking (PBB), and Corporate and Investment Banking (CIB).
Limited which is in turn owned by Standard Bank Group Limited (“the Group”),
Africa’s leading banking and financial services group. The Standard Bank Group
is the leading banking group focused on emerging markets. It is the largest
African banking group ranked by assets and earnings. Stanbic Bank Uganda
Limited is the largest bank in Uganda by assets and market capitalization. It
offers a full range of banking services through two business units; Personal
and Business Banking (PBB), and Corporate and Investment Banking (CIB).
Job Summary: The Manager
Agent Capability Development will continuously equip agents, agents, agent’s
staff and bank staff with the knowledge and skills required to manage agency
banking operations effectively and in compliance with bank standards and regulatory
requirements.
Agent Capability Development will continuously equip agents, agents, agent’s
staff and bank staff with the knowledge and skills required to manage agency
banking operations effectively and in compliance with bank standards and regulatory
requirements.
Key Duties and
Responsibilities:
Responsibilities:
Agency Banking training manuals: Develop and update the agent
banking training manual for agents and staff as required
banking training manual for agents and staff as required
Agency Banking skill and knowledge gap analysis: Identify agent
and staff skill and knowledge gaps, and develop training content and plans to
close these gaps
and staff skill and knowledge gaps, and develop training content and plans to
close these gaps
Agency Banking training
- Build and maintain capability by
continuously training agents, agent’s staff and bank staff - Develop e-learning and simulations and
drive completion by agents, agent’s staff and bank staff. - Evaluate effectiveness of training and
take action to improve effectiveness
Agency Banking training reports: Provide reports detailing the
training carried out, outcomes achieved, expenditure and impact on agent, agent’s
staff and bank staff performance
training carried out, outcomes achieved, expenditure and impact on agent, agent’s
staff and bank staff performance
Key Performance Indicators:
- Agency Banking training manual up to date
- Agency Banking knowledge and skill gaps
analysis - Agency banking annual training plan
- Percentage completion of training as per
schedule and budget - Agents, agent’s staff and bank staff skill
and knowledge level - Agency banking training report
Qualifications, Skills and Experience:
- The ideal candidate for the Stanbic Bank Manager
Agent Capability Development job placement should preferably hold a Bachelor’s
Degree from a recognized university - Effective Business Communication: The
ability to communicate information and ideas in a clear and concise manner
appropriate for the audience in order to explain, persuade, convince and
influence others to achieve the desired outcomes. - Management: The ability to plan, create,
track, store, distribute, analyse results and reports on communication,
branding or advertising campaigns. - Product Knowledge: Knowledge and
understanding of the features, benefits and pricing of the products and
services on offer to personal banking customers across multiple customer
segments. - Customer Understanding: The ability to
analyse customer needs by engaging with them, analysing their personal
financial objectives as well as their current financial position. - Banking Process and Procedures: Sound
knowledge of the Bank’s laid down policies and procedures as it relates to
the processing of customer transactions. - Heart of Customer Experience: Within the
Standard Bank Customer Experience Framework, the ability to treat the
customer with respect and dignity, at a personal level, in a positive and
friendly manner.
How to Apply:
All candidates who wish to join the one of Africa’s biggest Banking
Groups, Standard Bank in the aforementioned capacity are encouraged to Apply
Online by visiting Link below.
Groups, Standard Bank in the aforementioned capacity are encouraged to Apply
Online by visiting Link below.
Deadline: 23rd March 2018
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