Job Title: IT Banking Analyst
Organisation: Opportunity Bank
Duty Station: Kampala, Uganda
Reports to: IT Operations Manager
About US:
Opportunity Bank Uganda Ltd (OBUL) is a member of Opportunity
International, a global microfinance institution that provides access to
financial services in 27 Countries globally serving over 2 Million customers
with Savings, Credit and other transformational services aimed at transforming
the lives of low income earners.
International, a global microfinance institution that provides access to
financial services in 27 Countries globally serving over 2 Million customers
with Savings, Credit and other transformational services aimed at transforming
the lives of low income earners.
Job Summary: The IT Banking
Analyst will work within the ITIL service management framework to ensure
efficient and secured operation of the alternate banking Channel Applications
and all other Applications. The role will work with approved consultants on new
installations, enhancements or changes to Banking Application systems while
ensuring that IT standards, policies and procedures are followed. The role will
also coordinate the delivery of banking systems training to staff.
Analyst will work within the ITIL service management framework to ensure
efficient and secured operation of the alternate banking Channel Applications
and all other Applications. The role will work with approved consultants on new
installations, enhancements or changes to Banking Application systems while
ensuring that IT standards, policies and procedures are followed. The role will
also coordinate the delivery of banking systems training to staff.
Key Duties and
Responsibilities:
Responsibilities:
Core Banking System and Alternate Banking Channels Ownership
- Monitors resource Capacity, utilization,
performance and availability of Alternate Banking Channels Applications - Installs, upgrades and configures
specialist applications as required by the service they enable. - Monitors resource utilization and
application performance and plans / executes preventive or corrective
actions to maintain high efficiency levels. - Maintains and tracks known application
errors or problems documentation and matches associated unresolved incidents
against the same. Also keeps relevant stakeholders informed on resolution
progress. - Devises solutions or workarounds in
response to incidents to ensure that the effect on service is minimized. - For all requests that cannot be directly
resolved, provides an effective interface at the highest level between
users and service providers; ensures that priority setting and escalation
procedures are applied effectively and that all complaints are responsibly
and professionally resolved. - Produces test specifications as required
by project/change implementation plans, conducts tests as defined in these
specifications and records the details of any failures in a concise but
complete manner. - Accepts application objects, fixes or
patches, from application development projects and/or infrastructure
component changes, ensuring that they meet the defined acceptance criteria
and follows appropriate infrastructure object deployment build guides to
implement onto target infrastructure. - Performs regular failover or disaster
recovery testing and ensures that all associated procedures are updated. - Regularly monitors the incidence, trends,
status and speed of resolution of enquiries and problems in regard to
owned applications; is pro-active in devising improvements and recommending
changes to systems, products or services. - Generate and publish daily business and
regulatory reports.
Other Business Applications
- Facilitate transaction audit trail
investigations including contra entry identification, suspended - Providing daily technical support to user
requests - Execute Change control on Business
Applications - Configuration and release management of
Business Applications
New Developments & Projects Support
- Develop new Banking application packages
as business may require - Complete project activities / work
packages - Coordinate and support other project
officers on Banking Applications deployments - Collate and submit work performance
information - Formulate corrective and preventive action
plan drafts - Identify risks and issues with possible
impact to deliverables.
Qualifications, Skills and
Experience:
Experience:
- The applicant must hold a Bachelor’s
degree in Computer Science or similar from a reputable university or
college - ITIL Certification or training
- Good working knowledge of LINUX OS
- Familiar with the core Banking delivery
solutions within the business (e.g. main hardware choices, OS types, core
banking application e.t.c.) - Wide knowledge of and advanced skills in
computer hardware and software programs of diverse functionality.
Including but not limited to, communications systems, desktop
applications, and network administration programs. - Good experience in supporting databases
(preferably SQL and jBase) - Some Application development skills in
Visual Basic and/or C++ - Other ICT professional qualifications and
certifications - Disposition to share knowledge fully and
willingly with other employees in the interest of the company - Good ICT Security Awareness
- Proficient in operating systems especially
Windows & Linux - Proficient in SQL & Database
Management - Proficient with test management techniques
- Capable of first and second line support
for core banking applications - Excellent negotiation skills.
- Good people management skills
- Must be prepared to work unsociable and
long hours; maintenance on systems that deliver a service directly to
external customers may have to be undertaken outside normal service window
hours. - Ability to achieve and maintain high
standards – looking for improvements at all times. Exceptional oral and
written communication skills with the ability to communicate clearly and
persuasively, interpret documents, understand procedures, write reports
and correspondence; speak clearly to third parties and employees. - Able and willing to solve complex
analytical challenges, independently analyze information; and make
recommendations based on analysis. - Self-motivated team player with the
ability to adapt and work co-operatively and effectively in different
situations and teams to carry out assigned task
How to Apply:
All suitably qualified and interested candidates should send their
signed application letters together with their resume addressed to;
signed application letters together with their resume addressed to;
The Human Resource Manager
Opportunity Bank Uganda
P.O. Box 33513
Plot 1259, Old Kiira Road,
Kampala. Uganda
Deadline: 29th March 2018
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