Job Title: Head
of Operations
of Operations
Organization: Compuscan
Duty Station: Kampala, Uganda
Reports to: Managing
Director
Director
About Compuscan CRB:
Compuscan CRB is an international credit bureau organisation providing
credit risk services to the financial sector in Uganda under license by Bank of
Uganda.
credit risk services to the financial sector in Uganda under license by Bank of
Uganda.
Job Summary: The Head of
Operations will provide oversight of all the operational aspects of the
institution in regard to card creation and delivery
Operations will provide oversight of all the operational aspects of the
institution in regard to card creation and delivery
Key Duties and Responsibilities:
•
Provide leadership, strategic and operational
directions to the Information Integrity Department.
Provide leadership, strategic and operational
directions to the Information Integrity Department.
•
Drive operational effectiveness and efficiency
of processes within the organisation.
Drive operational effectiveness and efficiency
of processes within the organisation.
•
Manage the performance of employees in the
Helpdesk, Card creation, Information Intergrity and Tele-support sections of
the business processes against financial and non financial operational targets.
Manage the performance of employees in the
Helpdesk, Card creation, Information Intergrity and Tele-support sections of
the business processes against financial and non financial operational targets.
•
Responsible for formulating personnel activities
and commitment. Is involved in operational and strategic management of the
divisions under supervisor
Responsible for formulating personnel activities
and commitment. Is involved in operational and strategic management of the
divisions under supervisor
•
Responsible for control and direction of the
activities in Helpdesk, Tele-support Consultants, Information Integrity and
Card creation. This may include analysis, monitoring and managing variations
from expected service level performance and departmental risk management.
Responsible for meeting budgets, cost savings and setting of targets.
Responsible for control and direction of the
activities in Helpdesk, Tele-support Consultants, Information Integrity and
Card creation. This may include analysis, monitoring and managing variations
from expected service level performance and departmental risk management.
Responsible for meeting budgets, cost savings and setting of targets.
Qualifications, Skills and
Experience:
Experience:
•
The applicant must preferably hold a Bachelor’s
Degree in the Business Administration/Social Sciences/Finance or any other equivalent
and relevant qualification from a recognized University.
The applicant must preferably hold a Bachelor’s
Degree in the Business Administration/Social Sciences/Finance or any other equivalent
and relevant qualification from a recognized University.
•
Five years of working experience in a senior
management position in Industry related areas like banking /credit
Five years of working experience in a senior
management position in Industry related areas like banking /credit
•
A Masters Degree qualification will be an added
advantage
A Masters Degree qualification will be an added
advantage
•
Self-motivated, and self-starter individual who
has ability to work in flexible, unstructured, entrepreneurial and team- based
environment;
Self-motivated, and self-starter individual who
has ability to work in flexible, unstructured, entrepreneurial and team- based
environment;
•
Ability to interact effectively at all levels
within and without the organization
Ability to interact effectively at all levels
within and without the organization
•
Good communication skills
Good communication skills
•
Conflict Management skills
Conflict Management skills
•
Personal Leadership / Ability to self- motivate
Personal Leadership / Ability to self- motivate
•
Personal impact
Personal impact
•
Prioritizing and multi-tasking ability
Prioritizing and multi-tasking ability
•
Passion for customer service and maintaining
excellent business relationships
Passion for customer service and maintaining
excellent business relationships
•
Strong interpersonal skills with the ability to
influence different stakeholders;
Strong interpersonal skills with the ability to
influence different stakeholders;
How to Apply:
All interested and suitably qualified candidates should send their
applications and updated CVs (concise and not more than 4 pages) via E-mail
only to: [email protected] and the subject line must be HOPS002.
applications and updated CVs (concise and not more than 4 pages) via E-mail
only to: [email protected] and the subject line must be HOPS002.
Deadline: 9th March, 2018
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