Job
Title: Receptionist (Customer
Service Officer)
Title: Receptionist (Customer
Service Officer)
Organization: Britam Insurance Uganda
Duty Station: Kampala, Uganda
Reports to: Operations
Manager
Manager
About US:
Britam is a leading diversified financial services group, listed on the
Nairobi Securities Exchange. The group has interests across the East African
region and offers a wide range of financial products and services in Insurance,
Asset Management, Banking and Property.
Nairobi Securities Exchange. The group has interests across the East African
region and offers a wide range of financial products and services in Insurance,
Asset Management, Banking and Property.
Job Summary: The
Receptionist (Customer Service Officer) will be responsible in delivering an
exceptional customer experience at the Britam head office and putting the needs
of every customer at the heart of every decision-making process.
Receptionist (Customer Service Officer) will be responsible in delivering an
exceptional customer experience at the Britam head office and putting the needs
of every customer at the heart of every decision-making process.
Qualifications, Skills and
Experience:
Experience:
- The Receptionist (Customer Service
Officer) must hold a Bachelor’s degree in a business-related field - Two to four years’ experience in a similar
position - Possess high levels of integrity
- Be a hardworking and self-motivated
individual - Excellent communication and negotiation
skills
Personal Competencies
- Learning and Researching: Rapidly
learns new tasks and commits information to memory quickly; demonstrates
an immediate understanding of newly presented information; gathers
comprehensive information to support decision making at management level;
learns from successes and failures and seeks colleague and customer
feedback. - Working with People: Shows
respect for the views and contributions of other team members; shows empathy;
listens, supports and cares for others; consults others and shares
information and expertise with them; builds team spirit and reconciles
conflict; adapts to the team and fits in well. - Applying Expertise and Technology: Applies
specialist and technical expertise; uses technology to achieve work
objectives; develops job knowledge and expertise (theoretical and
practical) through continual professional development; demonstrates an
understanding of different organisational departments and functions. - Delivering Results and Meeting Customer
Expectations: Focuses on customer needs and satisfaction; exhibits
high standards for quality and quantity; monitors and maintains own
quality and productivity; works in a systematic, methodical and orderly
way; consistently achieves projects goals. - Following Instructions and Procedures:
Follows procedures and policies; keeps to schedules; arrives punctually
for work and meetings; demonstrates commitment to the organisation;
complies with legal obligations and safety requirements of the role. - Adhering to Principles and Values:
Upholds ethics and values; demonstrates integrity; accepts diversity;
display individual responsibility towards the community and the
environment; models the organisational values during every day interactions.
How to Apply:
All suitably qualified candidates are encouraged to send their updated
CVs to [email protected]
CVs to [email protected]
NB: Make sure that your
application letter, CV and certificates are attached as one document. Please
also indicate the vacancy as the subject of your email.
application letter, CV and certificates are attached as one document. Please
also indicate the vacancy as the subject of your email.
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