Job Title: Social Media Manager
Organisation: Nerdplug
Duty Station: Kampala,
Uganda
Uganda
About US:
Nerdplug is a tech company
whose core purpose is producing and maintaining enterprise software for its
clients.
whose core purpose is producing and maintaining enterprise software for its
clients.
Key Duties and Responsibilities: The Social Media Manager (CRM Administrator, Media Manager, Campaign
Manager & Online Reputation Manager) will be responsible for:
Manager & Online Reputation Manager) will be responsible for:
- Manages
how the Client Relationship Management (CRM) tool is structured and used,
and how data actually gets into and out of the system. - Takes
administrative steps in making sure that all automated reports, request,
directions are followed optimally as the CRM directs. And reports directly
to the Chief engagement officer. - Makes
modifications to the CRM to meet its expected deliverables. - Policing/security
of organization data, which is entered by a number of assigned CRM users. - Devise
promotional campaigns with the aim of acquiring and retaining partners - Manage
the implementation, tracking and measurement of marketing campaigns - Brief
and oversee the work of media managers and content developers, such as
designing, animating, and writing for the campaign activities. - Work
within a budget and report any overspend - Write,
edit and proofread copy for promotional materials within marketing
campaigns - Ensure
that the organization’s brand and identity is adhered to in campaigns and
in all communication channels - Deliver
regular reports of campaign results and evaluation of KPIs - Maintain
regular measurement of the ROI of campaigns - Ensure
accuracy of marketing materials and provide formal sign off if necessary - Collect
and use data to inform new campaigns and the evaluation of existing
campaigns - Administer
that campaigns are concurrent to what is on website(s) - Keep
abreast of current trends in marketing - Responsible
for monitoring, communicating, and maintaining customer engagement through
social media. The manager will help inspire, manage, and maintain positive
reputations while properly addressing any negative publicity. - Responsible
for reviewing customer feedback on social media and review websites.
Monitor and respond to social reviews and engagement Maintain listings on
search engine and ratings/review sites - Facilitate
and monitor online product and company reviews and endorsements Track,
analyze and report online reputation results. - Identify
and provide insight for trends, product questions, opportunities, and
escalation issues to appropriate teams Manage and solicit university
reviews to identified social communities - Evaluate
the viability of a Brand Ambassador or like program Prepare clear, concise
and professionally written public responses to customer feedback left on
social media and review websites. - Creation
of graphics, videos and GIF’s that will elicit the required attention. - Translate
concepts, messages and stories into engaging and memorable design
solutions. - Partner
with content development team to support campaigns and projects with
visuals for digital newsletters, infographics, social media and websites. - Use
data visualization to convey complex information to external and internal
audiences. - Work
closely with project team to ensure smooth project workflow from concept
through delivery. - Stay
abreast with industry trends and best practices
Qualifications, Skills and Experience:
- Previous
experience in running ads, PPC campaigns across major ad network under
industry standard rates - Growth
enlisting across major ad networks most especially on Facebook, Twitter
and Instagram. - Familiarity
with online review sites and their content guidelines - Experience
in online reputation management plus required experience in utilizing
social listening tool - Excellent
written and communication skills (i.e. grammar, formatting). - Proven
ability to work independently as well as cross functionally with a team
Must be organized, detail-oriented and possess strong problem-solving
skills On-site and off-site - Search
Engine Optimization (SEO) knowledge and in practice. - Ability
to multi-task and work in a fast-paced environment - Excellent
verbal, written and visual communications, presentation and motivational
skills; polished interpersonal and influencing skills - Highly
innovative, entrepreneurial and collaborative. - Creative
from an idea perspective, with an eye for design and an understanding of
the power of storytelling; an understanding
and proven experience engaging with and motivating people. - Self-motivated
and self‐managing - Keen
attention to detail. - Organized
and process-‐oriented - The
ideal candidate will be process-oriented, pay close attention to details,
and have analytical thinking skills. Additionally, this role will require
in-depth knowledge of internal sales, marketing, and business processes. - The
ideal candidate will be pro-active and capable of handling multiple
processes. - Ability
to deliver high quality work quickly even under time pressure. - Take
up high levels of engagement - Proficient
in Google Analytics Experience with social listening tools a plus. - Experience
with web and motion graphics tools (e.g., After Effects, Dreamweaver,
Muse). - Experience
with copy writing for animation, graphic or video projects - Proficiency
in related creative disciplines such as photography, motion graphics, 3D
animation and video production - Experience
with UX/UI concepts, digital media design or digital email/newsletter
design. - Experience
with media asset management tools (e.g., Cumulus)
How to Apply:
All suitably qualified and
interested applicants should send updated CV and application letter to [email protected]
and copy [email protected]
interested applicants should send updated CV and application letter to [email protected]
and copy [email protected]
Deadline: 6th February 2018
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