The Ugandan Jobline

• Handle incoming calls and emails and offer
  solutions to customer queries while maintaining the set quantitative and
  qualitative standards of customer contacts.
• Exercise professionalism at all times in
  responding to customers regardless of the issue or customer’s demeanor and
  must successfully handle difficult or sensitive issues.
• Develop comprehensive knowledge of company
  products by researching required information using available resources and
  revising material on product dynamics and product changes.
• Educate and advise customers on all
  aspects of Betin products to enhance customer satisfaction and ARPU
  (Average Revenue per User).
• Use appropriate Call center systems,
  processes and procedures to resolve customer issues accurately and
  promptly at every point of contact.
• Route calls and emails to an appropriate
  resource.
• Document all call information according to
  standard operating procedures by logging in all customer queries and complaints
  to assist in follow up and compilation of data for trends analysis.
• Respond to customers’ queries and
  complaints on social media in a timely manner.
• Perform any other relevant duties that may
  be assigned from time to time.

• The applicants for the Customer Service
  Representative jobs must hold degrees
• A minimum of six months’ experience
  Customer service in Call center environment
• Candidates should be fluent in English and
  Luganda. Local languages such as Kiswahili, Luo and Runyakitara are added
  advantage.
• Knowledge and interest about sports is
  desirable.
• Computer user friendly
• Good communication and teamwork skills

Related Jobs