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Several Fresher Customer Service Representative Job Opportunities – MENA Sports Consulting Uganda Ltd (BetIn Uganda)

Organization: MENA
Sports Consulting Uganda Ltd (BetIn Uganda)
Duty Station: Kampala,
Uganda
About US:
MENA Sports Consulting Uganda
Ltd trading as Betin Uganda operates under license by the Logispin Group, which
is one of Europe’s largest and most successful betting and gaming brands
operating across Europe and Africa. The company draws upon the best practices
in both Europe and Africa and its directors utilise their combined experience
of over 150 years in the gaming industry to bring you the very best products
and services. It operates a full online and offline sports betting and
lotteries product portfolio.
Key Duties and Responsibilities:
  • Handle incoming calls and emails and offer
    solutions to customer queries while maintaining the set quantitative and
    qualitative standards of customer contacts.
  • Exercise professionalism at all times in
    responding to customers regardless of the issue or customer’s demeanor and
    must successfully handle difficult or sensitive issues.
  • Develop comprehensive knowledge of company
    products by researching required information using available resources and
    revising material on product dynamics and product changes.
  • Educate and advise customers on all
    aspects of Betin products to enhance customer satisfaction and ARPU
    (Average Revenue per User).
  • Use appropriate Call center systems,
    processes and procedures to resolve customer issues accurately and
    promptly at every point of contact.
  • Route calls and emails to an appropriate
    resource.
  • Document all call information according to
    standard operating procedures by logging in all customer queries and complaints
    to assist in follow up and compilation of data for trends analysis.
  • Respond to customers’ queries and
    complaints on social media in a timely manner.
  • Perform any other relevant duties that may
    be assigned from time to time.



Qualifications, Skills and
Experience: 
  • The applicants for the Customer Service
    Representative jobs must hold degrees
  • A minimum of six months’ experience
    Customer service in Call center environment
  • Candidates should be fluent in English and
    Luganda. Local languages such as Kiswahili, Luo and Runyakitara are added
    advantage.
  • Knowledge and interest about sports is
    desirable.
  • Computer user friendly
  • Good communication and teamwork skills
How to Apply:
All suitably qualified and
interested candidates are encouraged to visit the web link below where they
will register or login (if already registered) to upload their applications and
updated CV/Resumes in either PDF or Microsoft Word format and must include 3
work related references. Please do not include your academic documents.
Deadline: 31st March 2018
For more of the latest jobs,
please visit 
http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

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