Operations Manager (Airtel Money) Job Opportunity – Airtel

Job Title:    Operations Manager
Organisation: Airtel
Duty Station: Kampala,
Reports to: Airtel
Money Director
About Airtel:
Airtel was launched in Uganda
in 1995 and is Uganda’s most innovative mobile phone operator, which has
introduced many “firsts” in the telecommunication sector such as: Pre-paid
plans, Post-paid plans, International roaming, Dedicated customer care, One
rate to all networks, Fax and Data, Call forwarding, Per second billing,
Freedom Forever and Mobile Top up.  Airtel in Uganda is a great success
story in Uganda. Our customer base has grown tremendously – so has our coverage
– and our service quality is unsurpassed in the market.
Job Summary:  The Operations Manager will be responsible
for the formulation and implementation of Airtel Money products and services.
Key Duties and Responsibilities:
  • Ensure
    compliance and adherence to Airtel Money laid down processes and
    procedures, and drive the required process reviews.
  • Understand,
    follow and demonstrate compliance with all relevant internal and external
    rules, regulations and procedures.
  • Support
    the stability of the platforms and other applications that support the
    Airtel Money products and services.
  • Deliver
    against the Airtel Money revenues and active customer base as per set
  • Keenly
    track and monitor performance of shared services sections to ensure
    targets are met, e.g. technical & customer service.
  • Drive
    employee productivity through engagement, facilitation, and training.

Qualifications, Skills and Experience: 
  • The
    ideal candidate for the Airtel Money Operations Manager should hold a
    Bachelor’s degree in business related field.
  • At
    least ten years of working experience, with at least 5 years at a senior
    management level.
  • Great
    numerical skills.
  • Back-office
    team management.
  • Strong
    and relevant Banking Knowledge and specific experience in banking
  • Technical
    skills for mobile money platform management.
  • Channel
    management skills.
How to Apply:
All suitably qualified and
interested Candidates are invited to send their updated CVs, academic
qualifications with a day phone contact, address and an email address to – The Resourcing
Team via Email to: vacancies@ug.Airtel.com
Deadline: 28th February 2018
  • Attach copies of all academic documents.
  • Soliciting of influence of any nature
    will lead to an automatic disqualification.
  • We regret that only short listed
    candidates will be contacted. Applicants who do not hear from us 2 weeks
    from the closing date should consider their applications unsuccessful.
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