Job Title: Corporate Affairs Officer
Organisation: Uganda
Development Bank (UDB)
Development Bank (UDB)
Duty Station: Kampala,
Uganda
Uganda
Reports to: Manager
Corporate Affairs
Corporate Affairs
About US:
Uganda Development Bank Ltd (UDBL)
is the country’s only Development Finance Institution (DFI) established in
1972. The Bank has recently re-positioned itself as a partner to the Government
of Uganda in delivering the theme of its National Development Plan.
is the country’s only Development Finance Institution (DFI) established in
1972. The Bank has recently re-positioned itself as a partner to the Government
of Uganda in delivering the theme of its National Development Plan.
Job Summary: The
Corporate Affairs Officer will support the design and implementation of a vast
array of interventions to enhance the Bank’s brand health and engagement with
stakeholders and the public, whilst also ensuring that a stellar service
experience is delivered to the Bank’s customers. The role holder is responsible
for the Bank’s social media interactions, administering the website and digital
media content; he/she is also responsible for the customer experience function.
He/she will also support the line manager in planning and execution of
stakeholder engagement and customer activation interventions.
Corporate Affairs Officer will support the design and implementation of a vast
array of interventions to enhance the Bank’s brand health and engagement with
stakeholders and the public, whilst also ensuring that a stellar service
experience is delivered to the Bank’s customers. The role holder is responsible
for the Bank’s social media interactions, administering the website and digital
media content; he/she is also responsible for the customer experience function.
He/she will also support the line manager in planning and execution of
stakeholder engagement and customer activation interventions.
Key Duties and Responsibilities:
The Corporate Affairs
Officer will contribute to the achievement of the Bank’s business objectives
by:
The Corporate Affairs
Officer will contribute to the achievement of the Bank’s business objectives
by:
- Supporting the line manager in activities to foster relationships with
external and strategic stakeholders - Building and maintaining effective
relationships/contacts with the media, ensuring timely response to
requests for information and with a high degree of professionalism, enhance/maintain UDB’s reputation. - Executing public relations programmes designed
to disseminate corporate objectives/interventions, appropriately project
the Bank’s image and gain public support for corporate objectives. - Providing input into the Bank’s communication strategies to the internal
and external stakeholders as regards the organization’s work, objectives
and development impact. - Tasked with drafting press releases and any
other communiqués from the Bank; and prepare organisational briefs and
other presentation material
as may be required. - Supporting the execution of UDB’s public
engagements in public education activities, incl. exhibitions, trade shows
and seminars - Supporting the line manager in organizing
events such as press conferences, exhibitions, promotional events, tours and
sponsorships - Maintaining and updating an information centre
to support the work of the Bank; ensuring the availability of current and
relevant resource materials. - Work in close liaison with the Corporate
Affairs Manager, responding to digital and social media inquiries from the general public on the
functions of the Bank. - Staying
abreast with communication and public relations trends and recommend
their adoption where necessary, to enhance the work of the Bank. - Identifying, assessing and anticipating customers’ needs, and
developing interventions to proactively address these needs and enhance
the customers’ experience and satisfaction; - Handling customer complaints by providing
appropriate solutions and alternatives within the time limits as defined
in the Bank’s customer service
charter; - Recording, analysing and tracking all customer
complaints and enquiries, and following up to ensure their resolution - Supervising the front desk operations
(reception) with the view to ensure a professional service at all times - Manage the performance of the Front Desk Officer as well as the related
processes and interventions.
Qualifications, Skills and Experience:
- The applicant must hold a good Bachelor’s
degree preferably in
business, communications or humanities course from a reputable education
institution; - At least four years’ experience in a customer
service or relationship management or similar role, preferably in banking,
telecommunications or FMCG organisations or companies - Familiarity with CRM systems and practices is
an added advantage - Excellent communication and presentation skills
- Proven customer support experience
- Customer orientation and adaptation
- Ability to multi-task, prioritize, and manage
time effectively - High self-drive
- Excellent interpersonal skills
How to Apply:
All applicants are strongly
encouraged to hand deliver their applications which should include an
up-to-date curriculum vitae, photocopies of academic documents and contact
addresses of three professional references to: The Director, Human Resources
& Administration, 1st Floor Wing B, Rwenzori Towers, Plot 6 Nakasero Road,
P.O. Box 7210, Kampala. Uganda.
encouraged to hand deliver their applications which should include an
up-to-date curriculum vitae, photocopies of academic documents and contact
addresses of three professional references to: The Director, Human Resources
& Administration, 1st Floor Wing B, Rwenzori Towers, Plot 6 Nakasero Road,
P.O. Box 7210, Kampala. Uganda.
Deadline: 23rd February 2018
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