Corporate Affairs Officer Job Placement – Uganda Development Bank (UDB)

Job Title:       Corporate Affairs Officer
Organisation: Uganda
Development Bank (UDB)
Duty Station: Kampala,
Uganda
Reports to: Manager
Corporate Affairs
About US:
Uganda Development Bank Ltd (UDBL)
is the country’s only Development Finance Institution (DFI) established in
1972. The Bank has recently re-positioned itself as a partner to the Government
of Uganda in delivering the theme of its National Development Plan.
Job Summary: The
Corporate Affairs Officer will support the design and implementation of a vast
array of interventions to enhance the Bank’s brand health and engagement with
stakeholders and the public, whilst also ensuring that a stellar service
experience is delivered to the Bank’s customers. The role holder is responsible
for the Bank’s social media interactions, administering the website and digital
media content; he/she is also responsible for the customer experience function.
He/she will also support the line manager in planning and execution of
stakeholder engagement and customer activation interventions.
Key Duties and Responsibilities: 
The Corporate Affairs
Officer will contribute to the achievement of the Bank’s business objectives
by:
 
  • Supporting the line manager in activities to foster relationships with
    external and strategic stakeholders
  • Building and maintaining effective
    relationships/contacts with the media, ensuring timely response to
    requests for information and with a high degree of professionalism, enh
    ance/maintain UDB’s reputation.
  • Executing public relations programmes designed
    to disseminate corporate objectives/interventions, appropriately project
    the Bank’s image and gain public support for corporate objectives.
  • Providing input into the Bank’s communication strategies to the internal
    and external stakeholders as regards the organization’s work, objectives
    and development impact.
  • Tasked with drafting press releases and any
    other communiqués from the Bank; and prepare organisational briefs and
    other presenta
    tion material
    as may be required.
  • Supporting the execution of UDB’s public
    engagements in public education activities, incl. exhibitions, trade shows
    and seminars
  • Supporting the line manager in organizing
    events such as press conferences, exhibitions,
    promotional events, tours and
    sponsorships
  • Maintaining and updating an information centre
    to support the work of the Bank; ensuring the availability of current and
    relevant resource materials.
  • Work in close liaison with the Corporate
    Affairs Manager, responding t
    o digital and social media inquiries from the general public on the
    functions of the Bank.
  • Staying
    abreast with communication and public relations trends and recommend
    their adoption where necessary, to enhance the work of the Bank.
  • Identifying, assessing and anticipating customers’ needs, and
    developing interventions to proactively address these needs and enhance
    the customers’ experience and satisfaction;
  • Handling customer complaints by providing
    appropriate solutions and alternatives within the time limits as defined
    in the Bank’s customer s
    ervice
    charter;
  • Recording, analysing and tracking all customer
    complaints and enquiries, and following up to ensure their resolution
  • Supervising the front desk operations
    (reception) with the view to ensure a professional service at all times
  • Manage the performance of the Front Desk Officer as well as the related
    processes and interventions.



Qualifications, Skills and Experience: 
  • The applicant must hold a good Bachelor’s
    degree p
    referably in
    business, communications or humanities course from a reputable education
    institution;
  • At least four years’ experience in a customer
    service or relationship management or similar role, preferably in banking,
    telecommunications or FMCG organis
    ations or companies
  • Familiarity with CRM systems and practices is
    an added advantage
  • Excellent communication and presentation skills
  • Proven customer support experience
  • Customer orientation and adaptation
  • Ability to multi-task, prioritize, and manage
    time effectively
  • High self-drive
  • Excellent interpersonal skills
How to Apply:
All applicants are strongly
encouraged to hand deliver their applications which should include an
up-to-date curriculum vitae, photocopies of academic documents and contact
addresses of three professional references to: The Director, Human Resources
& Administration, 1st Floor Wing B, Rwenzori Towers, Plot 6 Nakasero Road,
P.O. Box 7210, Kampala. Uganda.
Deadline: 23rd February 2018
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