Associate Field Manager Non-profit Jobs – GiveDirectly

Job Title:     Associate Field Manager
Organisation: GiveDirectly
Duty Station: Eastern, Uganda
About US:
GiveDirectly
is an international non-profit organization that currently operating in Kenya
and Uganda that aims to help people living in extreme poverty by making
unconditional cash transfers to them via mobile phone. GiveDirectly is driving
a re-evaluation of the assumptions underlying international philanthropy with a
provocative model: we deliver donations directly to the extreme poor and let
them decide what to do with them. This approach builds on two converging
trends: the rapid spread of electronic last-mile payments solutions in the
emerging markets, and the large body of experimental evidence showing that
direct transfers are as or more cost-effective at reducing poverty than more
traditional, top-down approaches. GiveDirectly’s field operations utilize
state-of-the-art technology and business processes to deliver transfers
securely, efficiently, and transparently.
Job Summary: The Associate Field Manager  will play a central role in ensuring that
GiveDirectly delivers a gold-standard product to donors and recipients. The
Assistant Field Manager will manage the Field Officers (FOs) on one of our
field-based recipient enrollment teams. The individual in this position will
own day-to-day management of his team, including: daily work planning and team
management, tracking team and individual performance; achieving targets;
coaching field officers; and identifying opportunities for risk mitigation and
process improvement. The Assistant Field Manager will serve as the key “eyes
and ears” resource on the ground for the Field Manager (FM) and Field Director
(FD) and will be responsible for regularly synthesizing updates on team
performance as well as field successes and challenges.                                                          
Key Duties and Responsibilities:  
1. Field Management (20%)
  • Meet with Field Manager at least monthly to
    align on any adjustments to workplan.
  • Meet with field teams in the morning to align
    on plan for the day and problem-solve field challenges. Coordinate team
    approach for village surveys each day to maximize efficiency and
    productivity. Ensure teams get to the field on time
  • Keenly track FO productivity & quality of
    service, including reviewing operational reports each week; discuss team
    and individual performance weekly with FOs and FM; own course correction
    if metrics are slipping.
  • Keep senior management informed of key risks
    to workplan (e.g. village-specific challenges, political instability,
    rumors about GiveDirectly, recipient refusals, terrain challenges during
    rainy seasons, etc.).
  • Weekly meeting with other members of field
    management (FM, AFMs) in order to discuss challenges in the field and propose
    solutions.
2. Data collection and
process improvement (20%)
  • Collect surveys ~ 1-2 days a week in order to
    help teams achieve targets and to help identify areas for improvement.
  • Vet new versions of surveys, including impact
    on field staff productivity, and recommend survey improvements as
    necessary (e.g. potential process gaps).
  • Raise ideas for continuous improvement to the
    enrollment process /recipient experience; execute process improvements and
    ideas raised by the FM / FD.
3. Administration (20%)
  • Spend 1 day a week in the head office in
    order to complete administrative tasks and meetings
  • Ensure all allowance requests and spent
    allowance requests are submitted correctly and promptly
  • Ensure timecards are accurately submitted in
    a timely fashion
  • Process leave requests so as not to conflict
    with work planning and operations
  • Resolve miscellaneous equipment requests
  • Actively participate in a weekly field
    management forum to problem solve and collaborate on work planning
4. Quality Control (15%)
  • Keenly monitor and ensure quality control
    while the field staff conduct surveys.
  • Periodically check and review FO data
    collection in the field. Coach staff to correct any issues observed.
  • Spend 1-2 day resolving difficult cases in
    the field that require special attention (hard-to-find recipients, cases
    of potential fraud)
5. Field Officer Management
and development (15%)
  • Mentor and coach FOs on challenges that come
    up in the field. Provide additional case-specific input as requested by FO
    (e.g. ambiguity around potential impostor). Exercise judgment and escalate
    recurring issues or questions to FM to align on approach.
  • Coach Field Officers who are underperforming
    and provide disciplinary measures if necessary.
  • Encourage teamwork and improve morale through
    mentorship, affirmations, and various management initiatives.
  • Spend 1-2 days shadowing staff in order to
    identify areas for improvement and professional development, particularly
    during staff training
  • Conduct monthly performance check-ins with
    direct reports and semi-annual performance reviews.
6. Other (10 %)
  • Arrange interview logistics and conduct
    interviews for new FOs (after initial screen from HR Manager). Recommend
    potential hires to FM for final approval. 
    This will apply primarily to the Generalist AFM.
  • Provide initial training to newly hired FOs
    and on-going professional development to staff.
  • Participate in meetings with district,
    county, and sub-country officials as necessary. Represent GiveDirectly in
    the field and manage daily communication with local village and parish
    leaders.
  • Assist Field Director and Field Manager with
    hosting journalists, donors, and other external parties.
  • Assist Field Director and Field Manager with
    communicating and executing new projects/pilots/technologies (e.g.
    software changes and upgrades, recipient targeting projects, content
    collection for website and mobile app, etc.).
  • Assist with response to “crisis” events (e.g.
    refusal spikes, government shut-down, coordinated fraud, etc.) This will
    generally be the responsibility of the Generalist AFM.
  • Promote effective team culture by encouraging
    recognition of positive achievements, planning team events periodically,
    and other team-building initiatives.



Qualifications, Skills and Experience:  
  • The applicant must hold a Diploma or preferably a Degree 
  • Exceptional leadership ability with
    demonstrated success in motivating and developing junior staff
  • Proven ability to problem-solve complex
    operational challenges in the field
  • Alignment with GiveDirectly core values and
    commitment to advancing GD’s mission
  • Positive attitude, strong work ethic, and
    team-player mentality
  • The role will reward exceptional personnel
    management, organizational skills, high-quality judgment on operational
    challenges, and a strong commitment towards driving both team and
    individual productivity and quality.
  • Strong interest in being the engine of the
    day-to-day field work
  • Demonstrated ability to work in a highly
    independent and self-directed manner, while effectively communicating
    upwardly about gaps and risks
  • Strong communication and relationship
    building skills and the ability to represent the organization effectively
    to external parties
  • Excellent analytical and technical skills,
    including proficiency with Microsoft Excel
  • Fluency in required local language (Lusoga)
    and excellent communication skills
How to Apply:
All
suitably qualified and interested candidates are encouraged to apply online at
the web link below.
For
more of the latest jobs, please visit http://www.theugandanjobline.com
or find us on our facebook page https://www.facebook.com/UgandanJobline

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