The Ugandan Jobline

• The Conflict Resolution Officer will
  support the Office of the United Nations Ombudsman and Mediation Services
  through ensuring an impartial, independent and informal conflict
  resolution mechanism for the settlement of employment–related concerns for
  staff members and related personnel;
• Offer technical guidance to staff members
  and related personnel their options and the different avenues open to
  them, taking into account the rights and obligations existing between the
  Organization and staff members or related personnel when required;
• Participate in informal and independent
  fact-finding as required on issues brought to the attention of the office;
• Provide support in identifying and
  analysing policies, procedures and practices that cause tension or
  conflict and participate in analysing trends;
• Actively participate in drafting periodic
  activity reports for the Office of the Ombudsman at Headquarters providing
  practical recommendations for systemic changes;
• Carry out presentations and workshops to
  increase awareness of informal resolution services and focus on skills to
  prevent or better manage conflict;
• Travel to field offices as required;
• Perform any other duties as assigned.

• The ideal candidate for the United Nations
  Conflict Resolution Officer job opportunity should hold an advanced
  university degree (Master’s degree or equivalent) in conflict resolution,
  law, administration, management, human relations or related area. A
  first-level university degree in combination with two additional years of qualifying
  experience may be accepted in lieu of the advanced university degree.
• At least five years of progressively
  responsible experience in conflict resolution, legal, managerial, or
  related field is required.
• Previous experience in alternate dispute resolution
  is desirable. UN work experience is desirable.
• Previous experience in field missions is
  desirable.
• Languages: Fluency in written
  and oral English is required. Knowledge of French is an advantage.

• Professionalism: Ability to provide effective
  advice on a broad range of work related concerns. Ability to provide
  advice in a range of conflict resolution and mediation issues; knowledge
  of UN policies, rules and regulations; knowledge of third party neutral
  conflict resolution and mediation principles; shows respect and empathy
  for individuals; Shows pride in work and in achievements; demonstrates
  professional competence and mastery of subject matter; is conscientious
  and efficient in meeting commitments, observing deadlines and achieving
  results; is motivated by professional rather than personal concerns; shows
  persistence when faced with difficult problems or challenges; remains calm
  in stressful situations; commitment to implementing the goal of gender
  equality by ensuring the equal participation and full involvement of women
  and men in all aspects of work.
• Client Orientation: Considers
  all those to whom services are provided to be “clients” and
  seeks to see things from clients’ point of view; establishes and maintains
  productive partnerships with clients by gaining their trust and respect;
  identifies clients’ needs and matches them to appropriate solutions;
  monitors ongoing developments inside and outside the clients’ environment
  to keep informed and anticipate problems; keeps clients informed of
  progress or setbacks in projects; meets timeline for delivery of products
  or services to client.
• Communication: Speaks and
  writes clearly and effectively; listens to others, correctly interprets
  messages from others and responds appropriately; asks questions to
  clarify, and exhibits interest in having two-way communication; tailors
  language, tone, style and format to match audience; demonstrates openness
  in sharing information and keeping people informed.

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