Manager, Adoption and Utilization Job Opportunity – Stanbic Bank

Organisation: Stanbic
Duty Station: 
Kampala, Uganda
About US:
Stanbic Bank Uganda Limited is
a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by
Standard Bank Group Limited (“the Group”), Africa’s leading banking and financial
services group. The Standard Bank Group is the leading banking group focused on
emerging markets. It is the largest African banking group ranked by assets and
earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda by assets
and market capitalization. It offers a full range of banking services through
two business units; Personal and Business Banking (PBB), and Corporate and
Investment Banking (CIB).
Job Summary: The Manager,
Adoption and Utilization will develop e-channel wide initiatives, continuously
monitor all drivers for revenue and develop targeted initiatives to maximise
revenue growth whilst minimising attrition from digital channels. Digital
Channels include ATM’s, Personal Internet Banking, Business Online, Mobile
phone Banking, Agency Banking, Mobile Money, POS, and Billers.
Key Duties and Responsibilities:
Develop a usage and adoption
strategy for the channels
  • Analyse
    customer behaviour patterns through various    parameters to generate insights to
    increasing revenue. Revenue and churn forecasting.
  • Develop
    strategies to maximise growth and revenue and budgets to support the
  • Agree
    activities to enhance usage of existing   
    customer channels and develop key milestones to measure progress.
  • Compile
    information and customer insights to inform section plans.
  • Develop
    a solutions and products pipeline for the revenue bucket
  • Work
    with IT & Marketing to support implementation of innovative products
    and solutions
  • Liaise
    with customer services to support communication to customers on new
    products and services
Brand visibility, loyalty and
Market Awareness
  • Develop
    initiatives and campaigns to grow minutes of use
  • Continuously
    monitor all drivers for the E-channels revenue
  • Own
    and update the product score card, which analyses all the drivers to
    revenues of the E-channel products
  • Actively
    engage all stakeholders in the development    of marketing impacting initiatives
  • Direct
    and own all segment wide initiatives to   
    drive revenues.
  • Drive
    brand awareness both internally and externally through targeted
    awareness    campaigns
  • Identify
    and develop projects to minimise attrition and enhance loyalty
  • Monitor
    and track churn and analyse trends
  • Mitigate
    risk by ensuring proper utilisation of the digital channels
  • Develop
    and implement customer engagement programs to increase retention of
  • Monitor
    and drive channel availability and uptime                     
 Drive Channel profitability:
  • Develop
    tools and trackers to report and  
    document performance of the channels
  • Track
    and monitor the financial impact of new and existing E-channel products
    and the   financial performance,
    including revenue growth and cost containment
  • Monitor
    usage pattern of customers using intelligence tools like MIS reports
  • Develop
    a solutions and products pipeline for the revenue bucket
  • Work
    with IT & Marketing to support implementation of innovative products
    and   solutions
  • Liaise
    with   customer services to support
    communication to customers on new products and   services
  • Provide
    guidance in relation to legislative 
    and regulatory requirements
  • Manage
    of all compliance processes, requirements and reporting.
  • Report
    non-compliance and any process deviations  
    from the vendor SLAs
  • Interacting
    with   internal and external bodies
    such as Risk management, Internal Audit, Legal   Services regulations and other industry

Qualifications, Skills and Experience: 
  • The
    ideal candidate for the Stanbic Bank Manager, Adoption and Utilization job
    placement should preferably hold a Bachelor’s degree in business related
    course from a recognized university
  • At
    least three four years of banking experience, with specialisation in
    Digital Channels
  • Previous
    experience in budgeting, planning & marketing/sales; Clearly
    understands the strategy, vision and culture of customer channels for
    Personal and Business Banking and provides relevant and valuable input
    into realizing these.
  • Exposure
    to branch banking environment, exposure to 
    vendor management, delivering through others, project management,
    stakeholder  management
  • Making
  • Developing
  • Articulating
  • Adopting
    Practical Approaches
  • Interacting
    with people
  • Adopting
    Practical Approaches
How to Apply:
All candidates who wish to join
the one of Africa’s biggest Banking Groups, Standard Bank in the aforementioned
capacity are encouraged to Apply Online by visiting Link below.
Deadline: 31st January 2018

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