The Ugandan Jobline

• Analyse
  customer behaviour patterns through various    parameters to generate insights to
  increasing revenue. Revenue and churn forecasting.
• Develop
  strategies to maximise growth and revenue and budgets to support the
  plans.
• Agree
  activities to enhance usage of existing   
  customer channels and develop key milestones to measure progress.
• Compile
  information and customer insights to inform section plans.
• Develop
  a solutions and products pipeline for the revenue bucket
• Work
  with IT & Marketing to support implementation of innovative products
  and solutions
• Liaise
  with customer services to support communication to customers on new
  products and services

• Develop
  initiatives and campaigns to grow minutes of use
• Continuously
  monitor all drivers for the E-channels revenue
• Own
  and update the product score card, which analyses all the drivers to
  revenues of the E-channel products
• Actively
  engage all stakeholders in the development    of marketing impacting initiatives
• Direct
  and own all segment wide initiatives to   
  drive revenues.
• Drive
  brand awareness both internally and externally through targeted
  awareness    campaigns
• Identify
  and develop projects to minimise attrition and enhance loyalty
• Monitor
  and track churn and analyse trends
• Mitigate
  risk by ensuring proper utilisation of the digital channels
• Develop
  and implement customer engagement programs to increase retention of
  customers
• Monitor
  and drive channel availability and uptime                     

• Develop
  tools and trackers to report and  
  document performance of the channels
• Track
  and monitor the financial impact of new and existing E-channel products
  and the   financial performance,
  including revenue growth and cost containment
• Monitor
  usage pattern of customers using intelligence tools like MIS reports
• Develop
  a solutions and products pipeline for the revenue bucket
• Work
  with IT & Marketing to support implementation of innovative products
  and   solutions
• Liaise
  with   customer services to support
  communication to customers on new products and   services

• Provide
  guidance in relation to legislative 
  and regulatory requirements
• Manage
  of all compliance processes, requirements and reporting.
• Report
  non-compliance and any process deviations  
  from the vendor SLAs
• Interacting
  with   internal and external bodies
  such as Risk management, Internal Audit, Legal   Services regulations and other industry
  bodies

• The
  ideal candidate for the Stanbic Bank Manager, Adoption and Utilization job
  placement should preferably hold a Bachelor’s degree in business related
  course from a recognized university
• At
  least three four years of banking experience, with specialisation in
  Digital Channels
• Previous
  experience in budgeting, planning & marketing/sales; Clearly
  understands the strategy, vision and culture of customer channels for
  Personal and Business Banking and provides relevant and valuable input
  into realizing these.
• Exposure
  to branch banking environment, exposure to 
  vendor management, delivering through others, project management,
  stakeholder  management
• Making
  Decisions
• Developing
  Strategies
• Articulating
  Information
• Adopting
  Practical Approaches
• Interacting
  with people
• Adopting
  Practical Approaches

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