Fresher Collections Officer Job Opportunities – Platinum Credit (U) Ltd

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Job Title:   Collections Officer
Organization: Platinum
Credit (U) Ltd
Duty Station: Kampala,
Uganda
About US:
Platinum Credit is a leading
Regional Micro-finance Company, a subsidiary of Platcorp Holdings Ltd,
providing emergency loans to employed individuals in Eastern Africa. We have a
wide spread branch network in Uganda, Kenya and Tanzania. Currently, Platinum
provides loans to Civil servants and employees of the Private sector, and will
soon roll out asset finance products.
Job Summary: The
Collections Officer is responsible for managing and undertaking a collections
process for debts that have been allocated to him/her. He/she will utilise best
practice processes and techniques, as well as information at hand, to
positively influence debtors to maximise payment of debt over the shortest
period of time.  The Collections Officer
is the front face of the business therefore it is important to communicate
courteously with debtors by telephone, letter, and email or by text. It is
important to build a positive relationship as well as investigate, respond to,
and progress issues and queries to a successful conclusion at the earliest
time. The Collection Officer needs to display a positive attitude and a team
ethos and work effectively under pressure and handle conflict situations whilst
remaining professional at all times. The Collection Officer also needs to be
enquiring and recognise the importance of best collections practice and
procedures, as well as have a strong focus on achieving collection of debt in a
proficient and effective manner.
Key Duties and
Responsibilities:
  • Coordinate and execute timely and accurate
    collection of Customers’ accounts, including calling up customers for
    payment.
  • Monitor work progress and collection
    processes, handle and investigate cases for efficient debt recovery.
  • Handle enquiries from
    customers/associates on payment issues and outstanding balances.
  • Compiling status and monthly reports.
  • Ensuring prompt administration of credit
    collection policies and procedures.
  • Prompt follow ups and communication to stakeholders,
    votes/clients
  • Handle disputes/differences in opinion
  • Tracing for defaulters
  • Meeting and exceeding assigned individual
    activity and result targets
  • Carry out any other duties as will be
    assigned by you supervisor



Qualifications, Skills and Experience: 
  • The
    applicants for the Collection Officer job must hold a bachelor’s
    degree in Business Administration / related field
  • One to two years of proven experience in Debt
    Collections.
  • Awareness of financial services
  • Call centre work experience
  • Computer Literate
  • Credit management experience
  • Driving experience
  • Good knowledge of civil service and the
    decentralization process
  • Knowledge of credit industry and legal
    processes and application in a debt recovery environment
  • Life skills – the confidence and ability
    to relate to people from varied circumstances
  • Sales, Collections and negotiation experience
  • Age: 25-35 years
How to Apply:
All suitably qualified and
interested candidates should send their applications with detailed CV and
testimonials via E-mail to the address below;
The Ag. HR Manager,
Platinum Credit (U) Ltd
Send your application to:
info@platinumcredit.co.ug
Deadline: 31st January 2018
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