3 Fresher Customer Service Officer Job Opportunities – National Social Security Fund (NSSF)

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Organization: National Social Security Fund (NSSF)
Duty Station: Kampala, Uganda
Reports to: Supervisor Walk-In
About US:
The National Social Security Fund (NSSF) is positioning itself to be
the Social Security Provider of Choice in Uganda. Our belief at the Fund is
that each employee contributes directly to the growth and success of the
business and each employee is expected to take pride in being a member of the
team.
Job Summary: The Customer
Service Officer will be responsible for ensuring business growth in terms of
increasing customer satisfaction and increasing customer value. The job holder
will also be responsible for building relationships between employees (walk-in
& contact center -customers) and NSSF and ensuring positive word of mouth
and good corporate image for the Fund.
Key Duties and Responsibilities:
  • Increasing customer satisfaction by being
    courteous to customers, ensuring timely speed of delivery of service and
    making sure that customer queries are immediately resolved.
  • The NSSF Customer Service Officer will
    develop a customer contacts data base by ensuring that customer activity
    and contacts are generated and registered in CRM tool to profile customers
    and engage them.
  • Sensitising customers on Fund products and
    services
  • The incumbent will be tasked with ensuring
    fast track and resolution of customer queries, complaints and requests
  • Generating innovative Ideas to improve
    business process and also rolling out of value adding services.
  • Guiding and Counseling clients who are in
    dire need, depressed among others but do not qualify to claim their
    benefits from NSSF.
  • The Customer Service Officer will be
    registering both employers and employees by collecting information from
    the party to be registered and verifying it before in-putting data into
    the system.
  • Processing Benefits by receiving benefits
    claims and fast tracking of the payment process
  • Participating in success of Exhibitions
    and crowd pulling events
  • The Customer Service Officer will
    participate in the success implementation of the Customer Connect Week
    (CCW) and Corporate Social Responsibility (CSR)
  • Clearing workflows from the system when
    customers are paid
  • Ensure compliance with policy and
    procedures by ensuring that the job-holder confirms to policy and
    procedure including giving ongoing support to supervisor in meeting Fund
    objectives.



Qualifications, Skills and Experience:
  • The ideal candidate for the NSSF Customer
    Service Officer job opportunity must hold a Bachelor’s degree from a
    recognized University. Formal training and/or certifications in the field
    of Customer Service shall be an added advantage.
  • Two years of continuous working experience
    in a busy commercial corporate customer service environment.
  • Excellent oral and written communication
    skills
  • Listening and problem solving skills
  • Decision making skills
  • Good interpersonal and people relation
    skills
  • Good leadership and managerial skills
  • IT skills- MS Word, Excel, PowerPoint
  • Knowledge of more than one language
  • Good planning and organizational skills
  • Ability to priotize competing
    tasks/activities
  • Multitasking skills
  • Team work
  • Analytical skills
  • Presentation skills
  • Quick learner
How to Apply:
All suitably qualified and interested candidates should send copies of
application letters, detailed CVs and academic credentials addressed to the
Head of Human Resources & Administration, and delivered to the Registry on
13th Floor Workers House for registration and onward transmission.
NB: Please note that canvassing or lobbying will lead
to automatic disqualification of the candidate.
Deadline: 4th January 2018
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