Job Title: Sponsorship Operation Coordinator
Organisation: World Vision
International
International
Duty Station: Kampala, Uganda
Reports to: Sponsorship
Manager
Manager
About US:
World Vision Uganda is a Christian Relief, Development and Advocacy
Non-Government Organization dedicated to working with children, families and communities
to overcome poverty and injustice. We currently work in over 41 districts in
Uganda. World Vision is committed to the protection of children and we will not
employ people whose background is not suitable for working with children. All
employment is conditioned upon the successful completion of all applicable
background checks, including criminal record checks where possible. “Our Vision
for every child, Life in all its fullness. Our prayer for every Heart, the will
to make it so.”
Non-Government Organization dedicated to working with children, families and communities
to overcome poverty and injustice. We currently work in over 41 districts in
Uganda. World Vision is committed to the protection of children and we will not
employ people whose background is not suitable for working with children. All
employment is conditioned upon the successful completion of all applicable
background checks, including criminal record checks where possible. “Our Vision
for every child, Life in all its fullness. Our prayer for every Heart, the will
to make it so.”
Job Summary: The Sponsorship
Operation Coordinator will effectively coordinate, monitor and support quality
enriched registered children and sponsor engagements and execute Sponsorship
operations within partnership standards in a manner that contributes to child
wellbeing.
Operation Coordinator will effectively coordinate, monitor and support quality
enriched registered children and sponsor engagements and execute Sponsorship
operations within partnership standards in a manner that contributes to child
wellbeing.
Key Duties and Responsibilities:
Effective Management of SOI & CMS
·
Keenly analyze and Reconcile AP Performance
status, identify emerging issues and engage the respective stakeholders to
maintain the SOIs within the Partnership Standards
Keenly analyze and Reconcile AP Performance
status, identify emerging issues and engage the respective stakeholders to
maintain the SOIs within the Partnership Standards
·
Establish and operationalize effective
structures and appropriate tools to support delivery / management of SOIs
Establish and operationalize effective
structures and appropriate tools to support delivery / management of SOIs
·
Build staff and Volunteers capacity to deliver
quality SOI & CMS
Build staff and Volunteers capacity to deliver
quality SOI & CMS
·
Regularly monitor and Ensure all SOIs are
captured in Sponsorship , analyzed and reconciled with SOs and APs in
accordance to the Partnership Standards
Regularly monitor and Ensure all SOIs are
captured in Sponsorship , analyzed and reconciled with SOs and APs in
accordance to the Partnership Standards
·
Manage Sponsorship RC budget within the
partnership standards
Manage Sponsorship RC budget within the
partnership standards
·
Support APs to maintain SOIs within acceptable
Sponsorship index
Support APs to maintain SOIs within acceptable
Sponsorship index
Staff and Volunteers Capacity Building:
·
Equip staff and volunteers with skills in using
Sponsorship operations maintain quality sponsorship operation and system
utilization.
Equip staff and volunteers with skills in using
Sponsorship operations maintain quality sponsorship operation and system
utilization.
·
Develop/Adapt appropriate sponsorship materials
and monitor their utilization and SOI step by step manuals to facilitate
ongoing learning on sponsorship business processes and system utilization
Develop/Adapt appropriate sponsorship materials
and monitor their utilization and SOI step by step manuals to facilitate
ongoing learning on sponsorship business processes and system utilization
·
Actively facilitate periodical Orientation to
staff and volunteers on sponsorship Operations
Actively facilitate periodical Orientation to
staff and volunteers on sponsorship Operations
·
RC Participation and Benefit within Region
Assigned
RC Participation and Benefit within Region
Assigned
·
Facilitate the Operationalization of RC
participation guidelines and frameworks.
Facilitate the Operationalization of RC
participation guidelines and frameworks.
·
Support APs and facilitate establishment and
operationalization of CDPCs for RC participation
Support APs and facilitate establishment and
operationalization of CDPCs for RC participation
·
Develop/adapt appropriate materials to be used
for child participation and benefit.
Develop/adapt appropriate materials to be used
for child participation and benefit.
·
Generate quarterly RC participation and
Wellbeing reports and support APs to develop appropriate actions on affected
RCs
Generate quarterly RC participation and
Wellbeing reports and support APs to develop appropriate actions on affected
RCs
·
Equip staff and COVAs with skills to manage the
CDPCs, child participation and protection.
Equip staff and COVAs with skills to manage the
CDPCs, child participation and protection.
·
Support APs to develop and operationalize
integrated sponsorship plans and monitor their implementation.
Support APs to develop and operationalize
integrated sponsorship plans and monitor their implementation.
·
Actively facilitate engagement of Technical
Programs and Management on RC wellbeing.
Actively facilitate engagement of Technical
Programs and Management on RC wellbeing.
·
Ensure all participation data is captured,
analyzed and shared with respective stake holders and appropriate case
management is taken
Ensure all participation data is captured,
analyzed and shared with respective stake holders and appropriate case
management is taken
Sponsorship Business Quality Assurance:
·
Support APs and clusters within assigned Region
to establish effective structures/framework and systems for quality for
sponsorship quality assurance.
Support APs and clusters within assigned Region
to establish effective structures/framework and systems for quality for
sponsorship quality assurance.
·
Develop the capacity of staff and Volunteers on
Quality assurance in Correspondences and RC data.
Develop the capacity of staff and Volunteers on
Quality assurance in Correspondences and RC data.
·
Consolidate and share Support Office, GC and AP
emerging quality issues and Support APs take appropriate actions
Consolidate and share Support Office, GC and AP
emerging quality issues and Support APs take appropriate actions
·
Monitor & follow up pre Risk Based Audit
preparations and audit finding and recommendation to ensure that the identified
gaps are addressed and performance is improved within the clusters.
Monitor & follow up pre Risk Based Audit
preparations and audit finding and recommendation to ensure that the identified
gaps are addressed and performance is improved within the clusters.
·
Conduct quarterly monitoring AP / Cluster
Sponsorship Support Visits and produce reports based on the identified gaps in
order to ensure sponsorship business are handled against the standards.
Conduct quarterly monitoring AP / Cluster
Sponsorship Support Visits and produce reports based on the identified gaps in
order to ensure sponsorship business are handled against the standards.
·
Work closely with Clusters & APs on the
quality of child communication (farewell letter, project closure comment, etc.)
by improving children’s skill and their engagement and participation on child
to Sponsor communications.
Work closely with Clusters & APs on the
quality of child communication (farewell letter, project closure comment, etc.)
by improving children’s skill and their engagement and participation on child
to Sponsor communications.
·
Work closely with Sponsorship System and Data
Management to clean, update and reconcile data quality sponsorship system
related issues.
Work closely with Sponsorship System and Data
Management to clean, update and reconcile data quality sponsorship system
related issues.
Supporter Engagement:
·
Ensure timely and quality delivery of quality
Sponsorship 2.0 products( Child and Community contents ) ,
Ensure timely and quality delivery of quality
Sponsorship 2.0 products( Child and Community contents ) ,
·
Design, Support Procurement Processes , foster
and support child engagements Annual Progressive Reports ,Christmas Cards and
other correspondences
Design, Support Procurement Processes , foster
and support child engagements Annual Progressive Reports ,Christmas Cards and
other correspondences
·
Build and Strengthen capacity of staff and
Volunteers in production of quality contents and Correspondences.
Build and Strengthen capacity of staff and
Volunteers in production of quality contents and Correspondences.
·
Support APs to develop and utilize integrated
plans for Sponsorship 2.0 products.
Support APs to develop and utilize integrated
plans for Sponsorship 2.0 products.
·
Develop and utilize the sponsor welcome Pack to
meaningfully engage during the Sponsor Visits.
Develop and utilize the sponsor welcome Pack to
meaningfully engage during the Sponsor Visits.
·
The Sponsorship Operation Coordinator will also
orient staff and Volunteers on utilization of the story teller tools for sponsor
communications.
The Sponsorship Operation Coordinator will also
orient staff and Volunteers on utilization of the story teller tools for sponsor
communications.
Sponsorship Integration, Implementation of CESP and Initiatives
·
Keenly monitor, support and Report on the
implementation of the CESP within the Region
Keenly monitor, support and Report on the
implementation of the CESP within the Region
·
Support sponsorship with programs to ensure
Sponsorship Minimum Programming Standard (SMPS) and Sponsorship in Programming
(SIP) are implemented in APs within the CDPCs
Support sponsorship with programs to ensure
Sponsorship Minimum Programming Standard (SMPS) and Sponsorship in Programming
(SIP) are implemented in APs within the CDPCs
·
Regularly Review and support APs to take
appropriate actions to mitigate sponsorship risks
Regularly Review and support APs to take
appropriate actions to mitigate sponsorship risks
·
Support implementation of approved GC /EARO
sponsorship initiatives for roll-out at NO
Support implementation of approved GC /EARO
sponsorship initiatives for roll-out at NO
·
Promote document and scale out promising
initiatives
Promote document and scale out promising
initiatives
·
Prepare, review, compile and submit quality
monthly, quarterly and annual reports on timely basis.
Prepare, review, compile and submit quality
monthly, quarterly and annual reports on timely basis.
Qualifications, Skills and
Experience:
Experience:
·
The ideal candidate for the World Vision Sponsorship
Operation Coordinator job opportunity should hold a Bachelor’s degree in IS,
IT, Business Computing or related field from a recognized university.
The ideal candidate for the World Vision Sponsorship
Operation Coordinator job opportunity should hold a Bachelor’s degree in IS,
IT, Business Computing or related field from a recognized university.
·
Technical training qualifications required:
Professional technical skill desired
Technical training qualifications required:
Professional technical skill desired
·
At least three years of hands on experience in
Supporting ICT systems
At least three years of hands on experience in
Supporting ICT systems
·
Good computer skills in Windows, MS Excel, Word,
publisher and power point.
Good computer skills in Windows, MS Excel, Word,
publisher and power point.
·
Proven negotiation skills,
Proven negotiation skills,
·
Fluent writing and spoken English.
Fluent writing and spoken English.
·
Excellent communication skills
Excellent communication skills
How to Apply:
All suitably qualified candidates are encouraged to apply online by
visiting World Vision International’s e-recruitment jobs portal at the web link
below.
visiting World Vision International’s e-recruitment jobs portal at the web link
below.
Please follow instructions on How to Create Account and Profile at
World Vision’s e-recruitment portal.
Qualified female candidates are particularly encouraged to apply.
World Vision’s e-recruitment portal.
Qualified female candidates are particularly encouraged to apply.
Deadline: 8th
December 2017
December 2017
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