Senior Designer Non-profit Careers – Medic Mobile

Job Title:        Senior Designer
Organisation: Medic Mobile
Duty Station: Kampala,
Reports to: Africa Design
About US:
Medic Mobile is a nonprofit organization founded in 2010 to improve
health in the communities that are hardest to reach. We design, build, deliver,
and support open-source software for health workers and health systems –
helping provide better care that reaches everyone. Each member of our team was
drawn to this mission and emboldened by a vision of global health equity. Our
diversity of skills and experiences helps us tackle complex challenges – we
look forward to hearing from you and exploring ways to work together.
Job Summary: The Senior
Designer will lead the user research, persona development, requirements
gathering, workflow design, user testing and validation. Coordinating closely
with project managers, tech leads, external implementing partners, and users,
you will engage in human-centered design activities and use participatory
methods to include users and stakeholders in the design process. The incumbent
will package user insights, produce design documentation, and inform best
practices of the new tools and workflow for external audiences and application
in different settings.
Key Duties and Responsibilities:
Design and document new workflows, user
personas, user stories and dashboards, iterating with project team, partner,
users, and design team.
Plan, coordinate, conduct partner design
workshops, design site visits, user design sessions/workshops and produce
internal & external design reports.
Take lead in translating design findings into
tech specifications.
Communicate product feature requests needed to
support the proposed workflow; work with product team to scope and test
proposed solutions.
Actively participate in discussions to advance
Medic Mobile’s product roadmap. Provide written and verbal feedback in Slack
channels, on design calls, and in product specs for new features and UI
changes. Source feedback from other teammates as requested, including
facilitating team design sessions.
Plan, coordinate and conduct fieldwork to test
mockups and design concepts with partners and users. Document observations and
insights of how they interact with the product to understand the experience of
existing tools, documenting strengths as well as gaps.
Work closely with Impact team to develop impact
metrics and indicators for new workflows and keep current ones up-to-date based
on changing protocols. Analyze trends in user engagement and impact that help
us determine how our workflows are faring.
Influence best practices for CHW training;
working with Visual Designer to develop effective training materials that can
be used across the team.
Share learnings from with broader team to bring
successful workflows to scale in other settings.

Qualifications, Skills and
The applicant should have backgrounds in public
health, sociology, anthropology, technology, and other diverse fields. Formal
training in design is not required.
At least three years’ work experience in a
community-facing program role, particularly in reaching vulnerable communities
Have an understanding of health service
provision/ public health systems/ community health.
Be willing to extensively travel within East
Excellent written and oral communication and
presentation skills in English.
Demonstrated ability to work remotely, under pressure
and with limited supervision
Valid passport to travel internationally.
Experience in community-based field work with
underserved populations, ICT4D or human-centered design or other participatory
methods is strongly preferred.
The candidates should possess legal work permits
for Uganda.
The successful candidate should not be afraid of
putting thoughts on paper using hand-sketches of how systems work.
Shift from abstract, big-picture thinking to
detail-oriented and practical considerations for how we might use technology to
shift outcomes in communities.
Move through diverse cultural contexts with
ease. People should be comfortable around you.
Be a natural experimenter and have experience
with or are willing to learn simple prototyping methods to get quick feedback
on ideas.
Cultivate high levels of empathy and respect for
people who may have different backgrounds and cultures than you.
Be able to extract clear insights out of complex
systems and contradictory feedback.
Be able to think on their feet and adapt to
changing circumstances.
Be curious about the world and see opportunities
instead of constraints.
Be a great listener and a skilled facilitator.
Be a great storyteller and bridge-builder. You
can communicate what matters to people and help others empathize with each
Be comfortable traveling in remote areas without
modern conveniences.
Be comfortable using and learning new and
different types of technology.
Have flexibility to work with remote teammates
on different time zones.
Have confidence to speak their mind, advocate
for our users and ideas they believe in, the humility to kill failing ideas as
needed and the strength to push back on unrealistic timelines or requests to
move forward before concerns are sufficiently explored.
How to Apply:
Please send a resume and cover letter with Africa Region – Senior
Designer Uganda in the subject line to, with a copy to
NB: Only shortlisted
candidates will be contacted for interviews. Applicants are encouraged to apply
as early as possible, as interviews will be held on a rolling basis until the
role is filled. Ideal start date is in early January 2018.
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