Customer Service Jobs – Senior Protocol Officer (Ticketing) – Parliamentary Commission

Organisation: Parliamentary Commission
Duty Station: Kampala, Uganda
Reports to: Principal Protocol Officer
About US:
The Parliamentary Commission of Uganda serves the following functions;
  • Appoint, promote and exercise disciplinary
    control over persons holding public office in Parliament;
  • Review the terms and conditions of
    service, standing orders, training and qualifications of persons holding
    office in Parliament;
  • Provide a Parliamentary reporting service;
  • Provide such other staff and facilities as
    are required to ensure efficient functioning of the Parliament;
  • To cause to be prepared in each financial
    year, estimates of revenue and expenditure for the next financial year;
  • Make recommendations to Parliament, or
    with the approval of Parliament, determine the allowances payable and
    privileges available to the Speaker and Members of Parliament.
Job Summary: The Senior
Protocol Officer (Ticketing) will process air tickets, coordinate air travels
and provide protocol services in Parliament.
Key Duties and Responsibilities:
  • Keenly secure and confirm travel bookings.
  • Regularly review travel plans.
  • Provide advisory support on travel
    requirements to clients in accordance with the law.
  • Follow up on official ticket changes and
    refunds for unused or cancelled air tickets.
  • Provide ticketing support services to
    travelers while abroad.
  • Provide protocol services.
  • Perform any other duties as may be
    assigned from time to time

Qualifications, Skills and
  • The applicant should be a Ugandan who
    possesses an Honours Bachelor’s Degree in Mass Communication or
    Procurement or Transport and Logistics, or Commerce Marketing option, or
    Business Administration or Tourism and Travel or Hotel Management or
    Leisure and Hospitality or Arts or any other Honours Degree.
  • IATA/UFTAA Diploma in Tours and Travel is
    a must.
  • Travel Agency Training or Ticketing
    Certificate is desirable.
  • Three years of relevant working experience
    in air ticketing.
  • Good customer care and client relation
  • Excellent interpersonal and networking
  • Excellent written and verbal communication
  • Demonstrate competency in IT skills
  • Good analytical skills
  • Good supervisory skills
  •  Age: 25 years and
How to Apply:
All suitably qualified Ugandans are encouraged to send updated
Curriculum Vitae (CV) stating two referees; and certified copies of their
academic certificates and transcripts. The applications should be addressed to
the Secretary, Parliamentary Commission and posted to P.O. Box 7178 Kampala; or
hand delivered to the Parliamentary Registry – Parliament Buildings, Room 112,
1st Floor, South Wing; Parliament of Uganda.
Deadline: 5th January 2018 by 5:00pm

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