Customer Service Jobs – Member Service Representative – PricewaterhouseCoopers (PwC)

Job Title:            Member Service Representative
Organization:
PricewaterhouseCoopers (PwC)
Duty Station: Kampala,
Uganda
Reports to:  Regional Manager
About US:
PricewaterhouseCoopers is a multinational professional services network
headquartered in London, United Kingdom. It is the second largest professional
services firm in the world, and is one of the Big Four auditors, along with Deloitte,
EY and KPMG. PwC is recruiting for a valuable client, an International Credit
Union.
Job Summary: The Member
Service Representative will be responsible for determining members’ financial
needs and making referrals where necessary, promoting the Credit Union’s
product line, processing new accounts/loan applications, resolving issues with
member accounts/loans, and assisting members to the fullest extent possible.
Key Duties and Responsibilities:
·        
Provide a memorable member experience at each
and every touch point;
·        
Deepen connections with members to better
understand their needs by asking effective questions and building
relationships;
·        
Become a trusted advisor to members by
presenting the features and benefits of the Credit Union’s products and services;
·        
Investigate issues with member accounts/loans,
determine action necessary to resolve the issues, and ensure action is taken in
a timely fashion; and keep members informed of the status of their issues;
·        
Ensure compliance with applicable regulations,
policies and procedures, and keep abreast of new products, procedures and
technology;
·        
Establish new memberships and open new accounts;
·        
Maintain confidentiality of all member account
information;
·        
Make presentations and carry out member service
calls as required.



Qualifications, Skills and
Experience: 
·        
The ideal candidate should possess a Bachelor’s
degree
·        
At least three years in a financial institution;
·        
Experience with retail banking products and
mortgage financing products preferable;
·        
Knowledge of banking regulations;
·        
Must possess a strong service and sales
orientation;
·        
Excellent oral and written communication skills;
·        
Excellent interpersonal skills, tact and
diplomacy.
How to Apply:
All candidates should send an application and updated CV to hr.s@ug.pwc.com
Deadline: 20th
December 2017
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