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VOIP Telephony Specialist Jobs – Infinity Computers & Communications Company
Job Title: VOIP Telephony Specialist
Organisation: Infinity
Computers & Communications
Computers & Communications
Duty Station: Kampala,
Uganda
Uganda
Reports to: Managing
Director/Chief Technical Officer
Director/Chief Technical Officer
Supervises: IT Support Technician
About Us:
Infinity Computers & Communications Company Ltd (I3C) is a
Technology Enterprise with a footprint in Uganda and the wider East Africa
Sub-Region. Our company’s work spans over 15 years of experience in several
African markets having previously traded as Computer Frontiers International
LTD (CFI). Our core business is IT & Telecom.
Technology Enterprise with a footprint in Uganda and the wider East Africa
Sub-Region. Our company’s work spans over 15 years of experience in several
African markets having previously traded as Computer Frontiers International
LTD (CFI). Our core business is IT & Telecom.
Job Summary: The VOIP
Telephony Specialist will be in charge of writing VoIP Telephony code and
integrating, or customizing services for specific client requirements. The VOIP
Telephony Specialist should be familiar with VoIP Telephony services and
protocols, and especially open source PabX software such as Elastix, OpenPaBX,
Asterisk etc. The extensive knowledge of call centre services, and
implementation of solutions for specific VoIP telephony requirements is a must
have.
Telephony Specialist will be in charge of writing VoIP Telephony code and
integrating, or customizing services for specific client requirements. The VOIP
Telephony Specialist should be familiar with VoIP Telephony services and
protocols, and especially open source PabX software such as Elastix, OpenPaBX,
Asterisk etc. The extensive knowledge of call centre services, and
implementation of solutions for specific VoIP telephony requirements is a must
have.
Key Duties and
Responsibilities:
Responsibilities:
·
Configure/maintain/support VOIP infrastructure
across multiple enterprise environments/client locations, both remotely and
on-site.
Configure/maintain/support VOIP infrastructure
across multiple enterprise environments/client locations, both remotely and
on-site.
·
Responsible for technical support and
administration of critical infrastructure voice network components (e.g., ACD,
PBX (TDM & VoIP) SBC’s, voicemail, routers, switches, etc).
Responsible for technical support and
administration of critical infrastructure voice network components (e.g., ACD,
PBX (TDM & VoIP) SBC’s, voicemail, routers, switches, etc).
·
Perform basic configurations on server
infrastructures (mixed virtualized and physical environments)
Perform basic configurations on server
infrastructures (mixed virtualized and physical environments)
·
Provides 3rd tier support in analyzing,
diagnosing and resolving problems.
Provides 3rd tier support in analyzing,
diagnosing and resolving problems.
·
Work in liaison with other IT groups to ensure
systems are maintained in an efficient manner, and communicate all issues,
changes, outages, and maintenance in accordance with processes, procedures, and
policies.
Work in liaison with other IT groups to ensure
systems are maintained in an efficient manner, and communicate all issues,
changes, outages, and maintenance in accordance with processes, procedures, and
policies.
·
Participate in developing, recommending, and
establishing user policies and procedures as needed as well as Create and
maintain detailed diagrams and technical documentation of enterprise voice
networks.
Participate in developing, recommending, and
establishing user policies and procedures as needed as well as Create and
maintain detailed diagrams and technical documentation of enterprise voice
networks.
·
Conduct user training as well as Provides
on-site or remote support for project implementation as needed and requested.
Conduct user training as well as Provides
on-site or remote support for project implementation as needed and requested.
·
Work closely with peers, supervisor, team
members and others as needed to identify, plan, prioritize and implement
project deliverables.
Work closely with peers, supervisor, team
members and others as needed to identify, plan, prioritize and implement
project deliverables.
·
Carry out testing and evaluations of new
technologies.
Carry out testing and evaluations of new
technologies.
·
Setup inter-branch connections to off-site Call
Center locations implemented over IP as may be required from time to time
Setup inter-branch connections to off-site Call
Center locations implemented over IP as may be required from time to time
·
Applying knowledge of call centre services, and
implementation of solutions for specific VoIP telephony requirements.
Applying knowledge of call centre services, and
implementation of solutions for specific VoIP telephony requirements.
·
Quality assurance testing and maintenance of
Telephony systems and related equipment.
Quality assurance testing and maintenance of
Telephony systems and related equipment.
·
Prepare/compile agreed periodic activity and
performance reports and any other duties assigned.
Prepare/compile agreed periodic activity and
performance reports and any other duties assigned.
Qualifications, Skills and
Experience:
Experience:
·
The applicant should preferably hold a first
degree or equivalent in a relevant discipline i.e Telecom Engineering, Computer
Science, IT etc
The applicant should preferably hold a first
degree or equivalent in a relevant discipline i.e Telecom Engineering, Computer
Science, IT etc
·
Relevant certifications in relation to the job
shall be of an advantage.
Relevant certifications in relation to the job
shall be of an advantage.
·
Conversant with the Linux (Unix) Operating
System ; Familiar with VoIP Telephony services and protocols, and especially
open source PabX software such as Elastix, OpenPaBX, Asterisk etc .
Conversant with the Linux (Unix) Operating
System ; Familiar with VoIP Telephony services and protocols, and especially
open source PabX software such as Elastix, OpenPaBX, Asterisk etc .
·
Ability to write VoIP Telephony code and
integrate, or customize service for specific client requirements.
Ability to write VoIP Telephony code and
integrate, or customize service for specific client requirements.
·
Knowledge of call centre services, and
implementation of solutions for specific VoIP telephony requirements
Knowledge of call centre services, and
implementation of solutions for specific VoIP telephony requirements
·
Ability to write VoIP Telephony scripts and
integrate these within existing open source code, or customize service for
specific telephony requirements – Knowledge of call centre services, and
implementation of solutions for specific VoIP telephony requirements.
Ability to write VoIP Telephony scripts and
integrate these within existing open source code, or customize service for
specific telephony requirements – Knowledge of call centre services, and
implementation of solutions for specific VoIP telephony requirements.
·
Knowledge of Call Routing & SIP Trunking
Telephony Experience, Automated call distribution (ACD) IVR (Interactive voice
Response) , Call Detail Reports (CDR) configuration, Call Conferencing, Call bridging etc
Knowledge of Call Routing & SIP Trunking
Telephony Experience, Automated call distribution (ACD) IVR (Interactive voice
Response) , Call Detail Reports (CDR) configuration, Call Conferencing, Call bridging etc
Personal Competencies:
·
Excellent problem solving skills.
Excellent problem solving skills.
·
Ability to explain problems and solutions
clearly to non-technical users.
Ability to explain problems and solutions
clearly to non-technical users.
·
Ability to prioritize, work under pressure and meet
deadlines.
Ability to prioritize, work under pressure and meet
deadlines.
·
A patient and methodical approach.
A patient and methodical approach.
·
Ability to work alone or as part of a team.
Ability to work alone or as part of a team.
·
Good Customer care skills and a strong team
spirit.
Good Customer care skills and a strong team
spirit.
·
Ability to multi task and keen on delivery
timeline.
Ability to multi task and keen on delivery
timeline.
How to Apply:
All suitably qualified and interested candidates should apply online, Click Here
and also send their applications via mail to; jobs@i3c.co.ug
and also send their applications via mail to; jobs@i3c.co.ug
Deadline: 15th November 2017
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