Organisation: Exquisite
Solution Limited
Solution Limited
Duty Station: Kampala, Uganda
About US:
Exquisite Solution Limited is a leading Business Process Outsourcing
Company offering a wide scope of professional services. Established in 2006
with offices in England and across the region, we offer Human Resources
Consulting and Payroll Management Services, Admin Support Services, Executive
Search, Corporate and Personal Development Training, HR Compliance Audits,
among others. We place top notch candidates into permanent, contract, and
interim positions. They now wish to recruit for a valuable client in the Telecom
and the financial services industry.
Company offering a wide scope of professional services. Established in 2006
with offices in England and across the region, we offer Human Resources
Consulting and Payroll Management Services, Admin Support Services, Executive
Search, Corporate and Personal Development Training, HR Compliance Audits,
among others. We place top notch candidates into permanent, contract, and
interim positions. They now wish to recruit for a valuable client in the Telecom
and the financial services industry.
Job Summary: The Customer
Advisor- Call Center will receive calls from Customers and provide them with
accurate information about the client’s pricing, terms and conditions,
trouble-shoot arising complexities, offer solutions to customer pain areas,
among others. The jobholder should have a passion for customer service and the
ability to deliver service excellence to our client’s customers as first point
of contact. Your role is to help the client’s customers get the right information
in a clear and efficient manner. You will be working between shifts during the
week and weekend, your workstation will be within the Central Business
District.
Advisor- Call Center will receive calls from Customers and provide them with
accurate information about the client’s pricing, terms and conditions,
trouble-shoot arising complexities, offer solutions to customer pain areas,
among others. The jobholder should have a passion for customer service and the
ability to deliver service excellence to our client’s customers as first point
of contact. Your role is to help the client’s customers get the right information
in a clear and efficient manner. You will be working between shifts during the
week and weekend, your workstation will be within the Central Business
District.
Qualifications, Skills and
Experience:
Experience:
·
The applicant should at least hold a diploma in
a relevant field. Degrees is an added advantage
The applicant should at least hold a diploma in
a relevant field. Degrees is an added advantage
·
The applicants should have a passion for and
ability to deliver excellent customer service
The applicants should have a passion for and
ability to deliver excellent customer service
·
Excellent listening and language skills – with a
knowledge of more than one language an added bonus.
Excellent listening and language skills – with a
knowledge of more than one language an added bonus.
·
Deliver accuracy and speed of service whilst
building rapport with customers
Deliver accuracy and speed of service whilst
building rapport with customers
·
Be open, honest and trustworthy
Be open, honest and trustworthy
·
Good team player
Good team player
·
Be able to maintain excellent timekeeping/shift
adherence
Be able to maintain excellent timekeeping/shift
adherence
·
Ability to deal with complex queries/complaints
and to show empathy to customers
Ability to deal with complex queries/complaints
and to show empathy to customers
·
Computer literacy skills i.e. proficiency in Word
and Excel
Computer literacy skills i.e. proficiency in Word
and Excel
·
Pass our mandatory health checks
Pass our mandatory health checks
You will receive full training
in order to:
in order to:
·
Provide accurate information to customers using
the training provided
Provide accurate information to customers using
the training provided
·
Achieve individual and business targets
Achieve individual and business targets
·
Contribute to a positive and supportive business
environment
Contribute to a positive and supportive business
environment
We shall, in conjunction with
our client:
our client:
·
Provide a conducive environment in which to work
Provide a conducive environment in which to work
·
Complete regular motivational activities
Complete regular motivational activities
·
Recognise outstanding achievers
Recognise outstanding achievers
·
Offer you a market-competitive pay
Offer you a market-competitive pay
·
Enroll you on the staff Savings Scheme
Enroll you on the staff Savings Scheme
How to Apply:
All candidates who wish to work as Customer Advisors – Call Center are encouraged
to apply by sending us their updated CVs to: [email protected]
and copy [email protected]
with the subject line “Customer Advisor – Call Center.”
to apply by sending us their updated CVs to: [email protected]
and copy [email protected]
with the subject line “Customer Advisor – Call Center.”
Note: Only shortlist
candidates will be contacted. If not contacted within two weeks after
application deadline, then you may consider your application unsuccessful.
candidates will be contacted. If not contacted within two weeks after
application deadline, then you may consider your application unsuccessful.
Deadline: 18th November
2017
2017
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