Organization: Simba Food
Duty Station: Kampala,
Uganda
Uganda
About US:
Simba Food is an online food delivery company that lets you order your
favorite food from 100+ restaurants around Kampala. We deliver to your home and
office.
favorite food from 100+ restaurants around Kampala. We deliver to your home and
office.
Job Summary: The Call Centre
Representative will be the liaison between our company, customer and its
current and potential consumers. The successful candidate will be able to
accept ownership for effectively solving customer issues, complaints and
inquiries; keeping customer satisfaction at the core of every decision and
behavior.
Representative will be the liaison between our company, customer and its
current and potential consumers. The successful candidate will be able to
accept ownership for effectively solving customer issues, complaints and
inquiries; keeping customer satisfaction at the core of every decision and
behavior.
Key Duties and Responsibilities:
·
Manage large amounts of inbound and outbound
calls in a timely manner
Manage large amounts of inbound and outbound
calls in a timely manner
·
Follow communication “scripts” when handling
different topics
Follow communication “scripts” when handling
different topics
·
Identify customers’ needs, clarify information,
research every issue and provide solutions and/or alternatives
Identify customers’ needs, clarify information,
research every issue and provide solutions and/or alternatives
·
Build sustainable relationships and engage
customers by taking the extra mile
Build sustainable relationships and engage
customers by taking the extra mile
·
Keep records of all conversations in our call
center database in a comprehensible way
Keep records of all conversations in our call
center database in a comprehensible way
·
Meet personal/team qualitative and quantitative
targets
Meet personal/team qualitative and quantitative
targets
Qualifications, Skills and
Experience:
Experience:
·
The applicant must hold a High school qualification
The applicant must hold a High school qualification
·
The applicant should preferably have experience
in a customer support role
The applicant should preferably have experience
in a customer support role
·
Strong phone and verbal communication skills
along with active listening
Strong phone and verbal communication skills
along with active listening
·
Familiarity with CRM systems and practices
Familiarity with CRM systems and practices
·
Customer focus and adaptability to different
personality types
Customer focus and adaptability to different
personality types
·
Ability to multi-task, set priorities and manage
time effectively
Ability to multi-task, set priorities and manage
time effectively
·
Fluency in English & Luganda
Fluency in English & Luganda
How to Apply:
All suitably qualified and interested candidates are encouraged to send
their updated CVs to [email protected]
Deadline: 30th November 2017
their updated CVs to [email protected]
Deadline: 30th November 2017
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