Organization: Centenary Bank
Duty Station: Kampala,
Uganda
Uganda
Reports to: Manager Brand
& Marketing
& Marketing
About US:
Centenary Bank is the leading Commercial Micro Finance Bank in Uganda
serving over 1,300,000 clients (a quarter of the banking population) in 58
branches spread countrywide. We are one of Uganda’s top three financial
organisations, employing more than 1,900 people. Joining Centenary Bank is an
opportunity to use your skills and experience in tackling real world problems.
serving over 1,300,000 clients (a quarter of the banking population) in 58
branches spread countrywide. We are one of Uganda’s top three financial
organisations, employing more than 1,900 people. Joining Centenary Bank is an
opportunity to use your skills and experience in tackling real world problems.
Job Summary: The Financial
Inclusion Supervisor will mainly plan, coordinate and implement the
recruitment, training and performance monitoring of Centenary Bank agents in a
specific branch location.
Inclusion Supervisor will mainly plan, coordinate and implement the
recruitment, training and performance monitoring of Centenary Bank agents in a
specific branch location.
Key Duties and Responsibilities:
·
The jobholder will drive Agent recruitment,
transaction and performance in a specific branch location. This will include
assessment of suitable agents for the Bank in line with set criteria, standards
and procedures.
The jobholder will drive Agent recruitment,
transaction and performance in a specific branch location. This will include
assessment of suitable agents for the Bank in line with set criteria, standards
and procedures.
·
The incumbent will also identify potential
agents in the assigned branch location and complete the application process
The incumbent will also identify potential
agents in the assigned branch location and complete the application process
·
Draw a training program for the assigned agents
in a particular branch location in line with the Bank’s plan.
Draw a training program for the assigned agents
in a particular branch location in line with the Bank’s plan.
·
Carry out regular visits to agents to confirm
compliance with the Internal Bank/ External Regulators’ policies and
procedures.
Carry out regular visits to agents to confirm
compliance with the Internal Bank/ External Regulators’ policies and
procedures.
·
Set targets and circulate them to agents and
monitor their performance.
Set targets and circulate them to agents and
monitor their performance.
·
Carry out first level maintenance of agency
banking equipment, eg Point of Sale and log books and Mobile phone trouble
shooting.
Carry out first level maintenance of agency
banking equipment, eg Point of Sale and log books and Mobile phone trouble
shooting.
·
Handle first level of customer service to agents
and handle customer complaints arising from agents.
Handle first level of customer service to agents
and handle customer complaints arising from agents.
·
Ensure that agent premises are properly branded
and the Centenary Bank brand is visible at all agent premises.
Ensure that agent premises are properly branded
and the Centenary Bank brand is visible at all agent premises.
Qualifications, Skills and
Experience:
Experience:
·
The ideal candidate for the Centenary Bank
Marketing Supervisor job placement should hold a Bachelor’s Degree in a
business- related course e.g. Economics, Business Administration, Social
Sciences /Marketing
The ideal candidate for the Centenary Bank
Marketing Supervisor job placement should hold a Bachelor’s Degree in a
business- related course e.g. Economics, Business Administration, Social
Sciences /Marketing
·
At least three to four years’ experience in a
Banking or Lending / Credit role, two of these should have been in a direct
customer interfacing position.
At least three to four years’ experience in a
Banking or Lending / Credit role, two of these should have been in a direct
customer interfacing position.
·
Ability to drive and motivate recruitment of Agents
to undertake the Bank offering
Ability to drive and motivate recruitment of Agents
to undertake the Bank offering
·
Must be familiar with Banking practices,
policies and procedures
Must be familiar with Banking practices,
policies and procedures
·
Excellent marketing and people management skills
Excellent marketing and people management skills
·
Computer literacy skills
Computer literacy skills
·
Good report writing skills and presentation
skills
Good report writing skills and presentation
skills
·
Superior/articulate communication abilities,
preferably a trainer with ability to address and or train teams.
Superior/articulate communication abilities,
preferably a trainer with ability to address and or train teams.
·
Exceptional negotiation and interpersonal skills
Exceptional negotiation and interpersonal skills
·
A team leader with self-drive
A team leader with self-drive
·
Supervisory exposure in banking or Telecom
industry an added advantage
Supervisory exposure in banking or Telecom
industry an added advantage
Note: Pass degrees are not eligible
How to Apply:
All candidates who desire to join Centenary Bank should send their
applications by following the instructions below; downloading an application
form for employment, download
here, filling it and enclosing an application letter, Curriculum Vitae
(CV) with three professional referees and copies of academic
testimonials/certificates and send the application to:
applications by following the instructions below; downloading an application
form for employment, download
here, filling it and enclosing an application letter, Curriculum Vitae
(CV) with three professional referees and copies of academic
testimonials/certificates and send the application to:
General Manager Human Resources, Centenary Bank, P.O. Box 1892 —
Kampala, Uganda.
Kampala, Uganda.
Note: While we thank all
applicants for your interest. Only shortlisted applicants will be contacted.
Only shortlisted applicants will be contacted.
applicants for your interest. Only shortlisted applicants will be contacted.
Only shortlisted applicants will be contacted.
Deadline: 17th November
2017
2017
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