Job Title: Consultant – Capacity Assessment of the National Systems…
Several Customer Service Branch Manager Job Opportunities – Centenary Bank
Job Title: Branch Manager (Several Job Opportunities)
Organization: Centenary Bank
Duty Station: Kampala,
Uganda
Uganda
Reports to: Regional Manager
About US:
Centenary Bank is the leading Commercial Micro Finance Bank in Uganda
serving over 1,300,000 clients (a quarter of the banking population) in 58 branches
spread countrywide. We are one of Uganda’s top three financial organisations,
employing more than 1,900 people. Joining Centenary Bank is an opportunity to
use your skills and experience in tackling real world problems.
serving over 1,300,000 clients (a quarter of the banking population) in 58 branches
spread countrywide. We are one of Uganda’s top three financial organisations,
employing more than 1,900 people. Joining Centenary Bank is an opportunity to
use your skills and experience in tackling real world problems.
Job Summary: The Branch
Manager will primarily manage, plan and implement the Centenary Bank’s
strategic objectives at the branch level by managing the branch team to ensure
business continuity and the constant quality delivery of banking services to
all clients and customers.
Manager will primarily manage, plan and implement the Centenary Bank’s
strategic objectives at the branch level by managing the branch team to ensure
business continuity and the constant quality delivery of banking services to
all clients and customers.
Key Duties and Responsibilities:
·
The jobholder will implement and monitor the
bank policies at branch level to ensure consistent application by all staff and
where polices have not been applied corrective measures are taken to mitigate
risk and exposure.
The jobholder will implement and monitor the
bank policies at branch level to ensure consistent application by all staff and
where polices have not been applied corrective measures are taken to mitigate
risk and exposure.
·
Coordinate and monitor the process of
implementing calling of days’ work and submitting next day reviews in line with
banking operation and credit procedures.
Coordinate and monitor the process of
implementing calling of days’ work and submitting next day reviews in line with
banking operation and credit procedures.
·
Implement and Monitor the bank policies at
branch level to ensure consistent application by all staff and where polices
have not been applied corrective measures are taken to mitigate risk and
exposure.
Implement and Monitor the bank policies at
branch level to ensure consistent application by all staff and where polices
have not been applied corrective measures are taken to mitigate risk and
exposure.
·
Coordinate and monitor the process of
implementing calling of days’ work and submitting next day reviews in line with
banking operation and credit procedures.
Coordinate and monitor the process of
implementing calling of days’ work and submitting next day reviews in line with
banking operation and credit procedures.
·
Review coordinate, monitor and authorise all
processes of account opening, reactivation, adjustment, transfer and closure of
all accounts in line with bank policies, know your customer guidelines Credit
Reference Bureau and anti-money laundering guidelines.
Review coordinate, monitor and authorise all
processes of account opening, reactivation, adjustment, transfer and closure of
all accounts in line with bank policies, know your customer guidelines Credit
Reference Bureau and anti-money laundering guidelines.
·
Prepare and present daily, weekly, monthly and
quarterly performance reports to supervisors and internal stakeholders so as to
communicate progress, highlight issues that may require resolution and
effectively ensuring that the branch performance is on target.
Prepare and present daily, weekly, monthly and
quarterly performance reports to supervisors and internal stakeholders so as to
communicate progress, highlight issues that may require resolution and
effectively ensuring that the branch performance is on target.
·
Plan and coordinate the budgeting process,
monitor monthly performance and initiate corrective action.
Plan and coordinate the budgeting process,
monitor monthly performance and initiate corrective action.
·
Develop and implement branch work plans that
reflect and contribute to the strategic plan, ensure that all targets have been
planned for and work activities defined to contribute to business growth.
Develop and implement branch work plans that
reflect and contribute to the strategic plan, ensure that all targets have been
planned for and work activities defined to contribute to business growth.
·
Plan implement and monitor growth and quality of
branch credit portfolio and the Bank business plan, conduct field visits and
carry out the verification of loans to improve branch portfolio management.
Plan implement and monitor growth and quality of
branch credit portfolio and the Bank business plan, conduct field visits and
carry out the verification of loans to improve branch portfolio management.
·
Manage and support the branch teams to ensure
that human resources issues are addressed, performance management issues
identified and supportive action is taken to address gaps identified.
Manage and support the branch teams to ensure
that human resources issues are addressed, performance management issues
identified and supportive action is taken to address gaps identified.
·
Actively participate and contribute to the
development of the branch level strategic plans so as to ensure that branch
objectives are realistic and achievable
Actively participate and contribute to the
development of the branch level strategic plans so as to ensure that branch
objectives are realistic and achievable
·
Create a conducive customer service environment
by building strong business relationships with the customers which result in
trust, confidence and contributes to retention and brand loyalty as well
creating platform to receive customer feedback and address customer complaints.
Create a conducive customer service environment
by building strong business relationships with the customers which result in
trust, confidence and contributes to retention and brand loyalty as well
creating platform to receive customer feedback and address customer complaints.
·
Coordinate and work with the security officer to
ensure that the branch security processes and procedures are closely followed
by all staff avoiding breech in security and endangering the lives of staff and
customers
Coordinate and work with the security officer to
ensure that the branch security processes and procedures are closely followed
by all staff avoiding breech in security and endangering the lives of staff and
customers
Qualifications, Skills and
Experience:
Experience:
·
The ideal candidate for the Centenary Bank
Branch Manager job placement should hold an honours Bachelor’s Degree in any
discipline
The ideal candidate for the Centenary Bank
Branch Manager job placement should hold an honours Bachelor’s Degree in any
discipline
·
At least eight years’ experience in the banking
environment at least two of which should have been at supervisory level
(Assistant manager Banking, Credit Administrator or Assistant Manager Credit
and Regional Supervisor)
At least eight years’ experience in the banking
environment at least two of which should have been at supervisory level
(Assistant manager Banking, Credit Administrator or Assistant Manager Credit
and Regional Supervisor)
·
Delivering Results and meeting customer expectations
Delivering Results and meeting customer expectations
·
Good planning and organizational skills
Good planning and organizational skills
·
Assertive
Assertive
·
Excellent interpersonal relationship skills
Excellent interpersonal relationship skills
·
Problem Solving and Analytical skills
Problem Solving and Analytical skills
·
Ability to work well under pressure
Ability to work well under pressure
·
Quality conscious
Quality conscious
·
Excellent Communication skills (verbal and
written)
Excellent Communication skills (verbal and
written)
·
Teamwork- proven leadership experience
Teamwork- proven leadership experience
·
Reliability & Resilience
Reliability & Resilience
·
Knowledge of Bank Products and Services
Knowledge of Bank Products and Services
·
Knowledge of Business & Administration
Procedures
Knowledge of Business & Administration
Procedures
·
Broad knowledge of Credit principles
Broad knowledge of Credit principles
·
Computer literacy essential
Computer literacy essential
·
Excellent budgeting and planning skills.
Excellent budgeting and planning skills.
·
Excellent Leadership skills
Excellent Leadership skills
·
Skill in analyzing and evaluating financial
information
Skill in analyzing and evaluating financial
information
Note: Pass degrees are not eligible
How to Apply:
All candidates who desire to join Centenary Bank should send their
applications by following the instructions below; downloading an application
form for employment, download here, filling it and
enclosing an application letter, Curriculum Vitae (CV) with three professional
referees and copies of academic testimonials/certificates and send the
application to:
applications by following the instructions below; downloading an application
form for employment, download here, filling it and
enclosing an application letter, Curriculum Vitae (CV) with three professional
referees and copies of academic testimonials/certificates and send the
application to:
General Manager Human Resources, Centenary Bank, P.O. Box 1892 —
Kampala, Uganda.
Kampala, Uganda.
Note: While we thank all
applicants for your interest. Only shortlisted applicants will be contacted.
Only shortlisted applicants will be contacted.
applicants for your interest. Only shortlisted applicants will be contacted.
Only shortlisted applicants will be contacted.
Deadline: 17th
November 2017
November 2017
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