Fresher Technology Infrastructure Officer Job Opportunities – Citi Bank

Job Title:      Technology Infrastructure Officer
Organisation: Citi Bank
Duty Station: Kampala,
About US:
Citigroup is today’s pre-eminent financial services company and was
built to create a highly diversified financial services company that could act
as one to deliver solutions to clients throughout the world. With the most
diverse array of products and the greatest distribution capacity of any
financial firm in the world, our employees manage 200 million customer accounts
across six continents in more than 100 countries. Citi works tirelessly to
provide consumers, corporations, governments and institutions with a broad
range of financial services and products. We strive to create the best outcomes
for our clients and customers with financial ingenuity that leads to solutions
that are simple, creative and responsible.
Job Summary: The Technology
Infrastructure Officer will render efficient and effective technology services
(as per Technology SLA) to the bank by running day-to-day Data Center and
Systems’ activities , responding to tactical SSA cluster  requests and availing to Citibank Uganda
users timely helpdesk solutions.
Key Duties and Responsibilities:
Co-ordinate with regional data Centre (RDC) and
support teams (e.g. Flexcube, IntellectFlow, Checks32, GVO, GNCC, TISS, etc) in
problem reporting and resolution.
The incumbent will ensure that statement reports
(both EOD and ad-hoc) are printed and distributed to various recipients on
time. Ensure that E-Statements files are sent to EMC on time.
Co-ordinate daily, weekly and monthly data backups
including Offsite tape media deliveries and library control at Continuity Of
Business (COB) site.
Implement and monitor PC standards and
Carry out network and system administration in
all functions related to control monitoring of LAN, LAN Operating system and
LAN Topology.
Accept on behalf of the facility unit any new
hardware and application programs or changes to existing services.
Ensure that all errors encountered by users are
reported (encourage users to use Service Now) and tracked down until
Serve as the primary contact for local
technology unit helpdesk and laptop users and work hand in hand with the One
Touch and Second Touch teams to resolve user issues.
Offer technical guidance and one-on-one training
to end-users.
Implement new systems and patches/upgrades for
the existing ones as per Change Management Procedures.
Getting involved in both locally and cluster
initiated projects as per Project management Procedures.
Install and troubleshoot Citibank approved
operating and application systems.
Implement preventive maintenance SLA for all
Computers, Laptops and Printers.
Computer stationery and accessories use
monitoring and requisition.
Respond to approximately 60 users’ problems in a
timely manner.
Ensure systems’ uptime is as per SLA
Print and ensure timely dispatch of EOD reports
to ICU
Review logs/email alerts to ensure E-Statements
files are sent to EMC, troubleshoot and resolve any issue in case these files
aren’t sent.
Deliver Backup tapes to offsite library.
Review problem log (Service Now, Marketplace,
FMS, Resolve IT) and respond to outstanding issues.
Perform data center DCFC.
Attend to end-users’ and General Requests
Represent TI in the appropriate forums (Weekly
SA Calls, Projects Calls, FMS Calls)
Review Problem and Incident Management tickets’
weekly volumes
Review problem log and respond to outstanding
Data Center DCFC
Vulnerability and Threat Management (VTM)
Print and ensure timely dispatch of EOM reports
to ICU
Review software and hardware inventories
Review stationery inventories (Printer
cartridges and Tally ribbons) and restock where needed
System’s UAT and Rollover.
Oversee repair and general maintenance of
hardware (when done by service providers).
Work with vendors such as Fintech to ensure
smooth running and operation of the local business applications (FinPay and
Backup TI Head

Qualifications, Skills and
The applicant for the Citi Bank Technology
Infrastructure Officer job placement should preferably hold a University degree
in Information Technology or related field with an Upper Second or First Class
Professional certifications: MCDBA or equivalent
Oracle certification, MCSE or equivalent, CCNA or equivalent and ITIL
A minimum of two years’ experience in a similar
Extensive knowledge of systems and LAN/WAN
Good knowledge of the banking industry
In-depth knowledge of IT principles and
Excellent problem solving skills
Innovation and initiative
Good communication (oral and written) skills
Good follow-up to ensure efficient problem
Adeptness at acquisition of new skills needed
for expansion of knowledge base, since the TI field (especially systems
environment) is a fast evolving one.
Ability to acquire multiple skills to
effectively perform in a hugely multi-tasked role
How to Apply:
All applicants who to join Citi Group in the aforementioned capacity
are encouraged to apply online at the web link below.

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