Fresher IT Support Technician Job Careers – Infinity Computers & Communications Company Ltd (I3C)

Job Title:           IT Support Technician
Organisation: Infinity
Computers & Communications
Duty Station: Kampala,
Uganda
About Us:
Infinity Computers & Communications Company Ltd (I3C) is a
Technology Enterprise with a footprint in Uganda and the wider East Africa
Sub-Region. Our company’s work spans over 15 years of experience in several
African markets having previously traded as Computer Frontiers International
LTD (CFI). Our core business is IT & Telecom.
Job Summary: The IT Support
Technician will be responsible for finding and correcting software and hardware
problems for our clients. He or she will need to have a wide knowledge of
operating systems, networking, hardware and software, VOIP Telephony and should
be able to troubleshoot and explain problems and offer solutions clearly to
non-technical users.
Key Duties and Responsibilities:   
·        
Fixing equipment, including printers and
scanners (known as peripherals).
·        
Setting up new equipment and upgrading existing
systems.
·        
Recording problems and their solutions for
future reference.
·        
Training clients on new systems or software
applications.
·        
Installing and configuring computer hardware
operating systems and applications.
·        
Monitoring and maintaining computer systems and
networks.
·        
Managing i3c and our clients’ Telephony Systems
including configuration and set up of the same where need be.
·        
Talking staff or clients through a series of
actions, either face-to-face or over the telephone, to help set up systems or
resolve issues.
·        
Troubleshooting system and network problems and
diagnosing and solving hardware or software faults.
·        
Replacing parts as required.
·        
Providing support, including procedural
documentation and relevant reports.
·        
Following diagrams and written instructions to
repair a fault or set up a system.
·        
Supporting the roll-out of new applications.
·        
Setting up new users’ accounts and profiles and
dealing with password issues.
·        
Working continuously on a task until completion
(or referral to third parties, if appropriate).
·        
Prioritizing and managing many open cases at one
time.
·        
Rapidly establishing a good working relationship
with customers and other professionals, such as software developers.
·        
Testing and evaluating new technology.
·        
Conducting electrical safety checks on computer
equipment.
·        
Testing and servicing equipment.



Qualifications, Skills and
Experience:  
·        
The applicants should hold at least a Bachelor’s
Degree, Diploma or any other relevant certification in Engineering, IT,
Computer Science, or any other related field.
·        
Thorough knowledge of operating systems,
networking, hardware and software.
·        
Excellent problem-solving skills.
·        
Ability to explain problems and solutions
clearly to non-technical users.
·        
Ability to prioritize, work under pressure and
meet deadlines.
·        
A patient and methodical approach.
·        
Ability to work alone or as part of a team.
·        
Good Customer care skills and a strong team
spirit.
·        
Ability to multi task and keen on delivery
timeline.
·        
The incumbent should be proactive, organized,
energetic and able to work under pressure with a positive attitude.
·        
Familiarity with VOIP Telephony, PBX set up and
configuration of major open source VoIP applications, such as Asterisk, will be
an added advantage.
How to Apply:
All suitably qualified and interested candidates should apply online,
Click Here and also send their applications via mail to; jobs@i3c.co.ug
Deadline: 15th November 2017
For more of the latest jobs, please visit http://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline




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