Job Title: IT Support Technician
Organisation: Infinity
Computers & Communications
Computers & Communications
Duty Station: Kampala,
Uganda
Uganda
About Us:
Infinity Computers & Communications Company Ltd (I3C) is a
Technology Enterprise with a footprint in Uganda and the wider East Africa
Sub-Region. Our company’s work spans over 15 years of experience in several
African markets having previously traded as Computer Frontiers International
LTD (CFI). Our core business is IT & Telecom.
Technology Enterprise with a footprint in Uganda and the wider East Africa
Sub-Region. Our company’s work spans over 15 years of experience in several
African markets having previously traded as Computer Frontiers International
LTD (CFI). Our core business is IT & Telecom.
Job Summary: The IT Support
Technician will be responsible for finding and correcting software and hardware
problems for our clients. He or she will need to have a wide knowledge of
operating systems, networking, hardware and software, VOIP Telephony and should
be able to troubleshoot and explain problems and offer solutions clearly to
non-technical users.
Technician will be responsible for finding and correcting software and hardware
problems for our clients. He or she will need to have a wide knowledge of
operating systems, networking, hardware and software, VOIP Telephony and should
be able to troubleshoot and explain problems and offer solutions clearly to
non-technical users.
Key Duties and Responsibilities:
·
Fixing equipment, including printers and
scanners (known as peripherals).
Fixing equipment, including printers and
scanners (known as peripherals).
·
Setting up new equipment and upgrading existing
systems.
Setting up new equipment and upgrading existing
systems.
·
Recording problems and their solutions for
future reference.
Recording problems and their solutions for
future reference.
·
Training clients on new systems or software
applications.
Training clients on new systems or software
applications.
·
Installing and configuring computer hardware
operating systems and applications.
Installing and configuring computer hardware
operating systems and applications.
·
Monitoring and maintaining computer systems and
networks.
Monitoring and maintaining computer systems and
networks.
·
Managing i3c and our clients’ Telephony Systems
including configuration and set up of the same where need be.
Managing i3c and our clients’ Telephony Systems
including configuration and set up of the same where need be.
·
Talking staff or clients through a series of
actions, either face-to-face or over the telephone, to help set up systems or
resolve issues.
Talking staff or clients through a series of
actions, either face-to-face or over the telephone, to help set up systems or
resolve issues.
·
Troubleshooting system and network problems and
diagnosing and solving hardware or software faults.
Troubleshooting system and network problems and
diagnosing and solving hardware or software faults.
·
Replacing parts as required.
Replacing parts as required.
·
Providing support, including procedural
documentation and relevant reports.
Providing support, including procedural
documentation and relevant reports.
·
Following diagrams and written instructions to
repair a fault or set up a system.
Following diagrams and written instructions to
repair a fault or set up a system.
·
Supporting the roll-out of new applications.
Supporting the roll-out of new applications.
·
Setting up new users’ accounts and profiles and
dealing with password issues.
Setting up new users’ accounts and profiles and
dealing with password issues.
·
Working continuously on a task until completion
(or referral to third parties, if appropriate).
Working continuously on a task until completion
(or referral to third parties, if appropriate).
·
Prioritizing and managing many open cases at one
time.
Prioritizing and managing many open cases at one
time.
·
Rapidly establishing a good working relationship
with customers and other professionals, such as software developers.
Rapidly establishing a good working relationship
with customers and other professionals, such as software developers.
·
Testing and evaluating new technology.
Testing and evaluating new technology.
·
Conducting electrical safety checks on computer
equipment.
Conducting electrical safety checks on computer
equipment.
·
Testing and servicing equipment.
Testing and servicing equipment.
Qualifications, Skills and
Experience:
Experience:
·
The applicants should hold at least a Bachelor’s
Degree, Diploma or any other relevant certification in Engineering, IT,
Computer Science, or any other related field.
The applicants should hold at least a Bachelor’s
Degree, Diploma or any other relevant certification in Engineering, IT,
Computer Science, or any other related field.
·
Thorough knowledge of operating systems,
networking, hardware and software.
Thorough knowledge of operating systems,
networking, hardware and software.
·
Excellent problem-solving skills.
Excellent problem-solving skills.
·
Ability to explain problems and solutions
clearly to non-technical users.
Ability to explain problems and solutions
clearly to non-technical users.
·
Ability to prioritize, work under pressure and
meet deadlines.
Ability to prioritize, work under pressure and
meet deadlines.
·
A patient and methodical approach.
A patient and methodical approach.
·
Ability to work alone or as part of a team.
Ability to work alone or as part of a team.
·
Good Customer care skills and a strong team
spirit.
Good Customer care skills and a strong team
spirit.
·
Ability to multi task and keen on delivery
timeline.
Ability to multi task and keen on delivery
timeline.
·
The incumbent should be proactive, organized,
energetic and able to work under pressure with a positive attitude.
The incumbent should be proactive, organized,
energetic and able to work under pressure with a positive attitude.
·
Familiarity with VOIP Telephony, PBX set up and
configuration of major open source VoIP applications, such as Asterisk, will be
an added advantage.
Familiarity with VOIP Telephony, PBX set up and
configuration of major open source VoIP applications, such as Asterisk, will be
an added advantage.
How to Apply:
All suitably qualified and interested candidates should apply online,
Click Here and also send their applications via mail to; [email protected]
Click Here and also send their applications via mail to; [email protected]
Deadline: 15th November 2017
For more of the latest jobs, please visit https://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline
find us on our facebook page https://www.facebook.com/UgandanJobline