Job Title: Customer Service Executive
Organization: Express
Shipping and Logistics East Africa (ESL)
Shipping and Logistics East Africa (ESL)
Duty Station: Kampala,
Uganda
Uganda
About US:
Express Shipping and Logistics East Africa was founded in 2001,
starting its operations at the port of Mombasa. We now are the leading shipping
services provider in East Africa, with passion to continuously provide quality
and distinct services to our customers. Over the years Express Shipping and
Logistics has grown from strength to strength and continued to evolve its
product portfolio to position itself as an integrated end-to-end logistics
provider serving East Africa and beyond. We work with our customers to develop
customized solutions that meet their specific needs.
starting its operations at the port of Mombasa. We now are the leading shipping
services provider in East Africa, with passion to continuously provide quality
and distinct services to our customers. Over the years Express Shipping and
Logistics has grown from strength to strength and continued to evolve its
product portfolio to position itself as an integrated end-to-end logistics
provider serving East Africa and beyond. We work with our customers to develop
customized solutions that meet their specific needs.
Key Duties and Responsibilities:
Front office operations:
·
Ensure all visitors are attended to as
required.
Ensure all visitors are attended to as
required.
·
Coordinate visitor office movement
Coordinate visitor office movement
·
The jobholder will ensure company mailbag
operations are as required.
The jobholder will ensure company mailbag
operations are as required.
·
Manage the company telephone system.
Manage the company telephone system.
·
The jobholder will also coordinate supplier
delivery and payments.
The jobholder will also coordinate supplier
delivery and payments.
·
Receive and distribute all company mails to
respective persons.
Receive and distribute all company mails to
respective persons.
·
Tasked with petty cash management
Tasked with petty cash management
Permits and licenses:
·
Timely renewal of company permits, licenses and
subscriptions.
Timely renewal of company permits, licenses and
subscriptions.
·
Zero penalties.
Zero penalties.
Office safety and security:
·
Tasked with the provision of safety equipment to
all staff
Tasked with the provision of safety equipment to
all staff
·
Ensure a functional office alarm system.
Ensure a functional office alarm system.
Customer Relationship:
·
Conduct telephone and email sales.
Conduct telephone and email sales.
·
Lead generation to CM for closure.
Lead generation to CM for closure.
·
Build and maintain a cordial business
relationship with clients.
Build and maintain a cordial business
relationship with clients.
·
Client update through DSR as required
Client update through DSR as required
·
Send periodic updates to clients on legislative
changes affecting their imports
Send periodic updates to clients on legislative
changes affecting their imports
Travel Duties:
·
Ensure all travels are done on time – ticketing,
accommodation & travel allowance.
Ensure all travels are done on time – ticketing,
accommodation & travel allowance.
·
Adhere to set travel budget
Adhere to set travel budget
Procurement Duties:
·
Ensure company procurement needs are met.
Ensure company procurement needs are met.
·
Adhere to set budgets.
Adhere to set budgets.
·
Work closely with the legal and credit control
on all contractual terms.
Work closely with the legal and credit control
on all contractual terms.
Reports: Tasked with the
submission of weekly and monthly administrative & procurement reports
submission of weekly and monthly administrative & procurement reports
Others: Perform any other duty assigned by your supervisor.
Key Performance Indicators:
·
Ensure the office is clean and presentable
office.
Ensure the office is clean and presentable
office.
·
Ensure compliance to legal requirement.
Ensure compliance to legal requirement.
·
Zero customer complaints Zero penalties
Zero customer complaints Zero penalties
Qualifications, Skills and
Experience:
Experience:
·
The ideal candidate should preferably hold a Diploma
or Certificate in business administration or management.
The ideal candidate should preferably hold a Diploma
or Certificate in business administration or management.
·
Possession of professional qualifications in
Shipping, Supply Chain, Logistics or Maritime Management is an added advantage
Possession of professional qualifications in
Shipping, Supply Chain, Logistics or Maritime Management is an added advantage
·
At least two years of relevant experience.
At least two years of relevant experience.
·
Extensive knowledge in shipping & logistics
an added advantage.
Extensive knowledge in shipping & logistics
an added advantage.
·
Computer literacy skills i.e. proficiency in Ms.
Word & Excel workbooks.
Computer literacy skills i.e. proficiency in Ms.
Word & Excel workbooks.
·
Excellent communication written and verbal.
Excellent communication written and verbal.
·
Good team player
Good team player
·
High integrity
High integrity
·
Ability to work with minimal supervision
Ability to work with minimal supervision
How to Apply:
All suitably qualified and interested candidates should send their
electronic applications, updated CVs, academic certificates, training
certificate and testimonials to [email protected]
addressed to: The HR & Administration Manager.
electronic applications, updated CVs, academic certificates, training
certificate and testimonials to [email protected]
addressed to: The HR & Administration Manager.
Deadline: 13th November 2017
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