Job Title: Customer Service Officer
Organisation: Buildnet
Construction Materials and Hardware Ltd
Construction Materials and Hardware Ltd
Duty Station: Kampala,
Uganda
Uganda
About US:
Buildnet Construction Materials and Hardware Ltd is a reputable,
complaint and trusted real estate development company that has made a mark in
providing quality and affordable housing options for people from all walks of
life most notably : one bedroom condominiums, two bedroom condominiums, richly
endowed stand alone houses, and dream flat houses all ranging from as low as
70M UGX. It shares a rich history of providing building materials to reputable
companies until recently when it re-branded into real estate development.
complaint and trusted real estate development company that has made a mark in
providing quality and affordable housing options for people from all walks of
life most notably : one bedroom condominiums, two bedroom condominiums, richly
endowed stand alone houses, and dream flat houses all ranging from as low as
70M UGX. It shares a rich history of providing building materials to reputable
companies until recently when it re-branded into real estate development.
Key Duties and Responsibilities:
·
The incumbent will be dealing directly with
customers by telephone, electronically via email, and website, and face to
face.
The incumbent will be dealing directly with
customers by telephone, electronically via email, and website, and face to
face.
·
Quickly respond to customer inquiries and
provide report of satisfaction.
Quickly respond to customer inquiries and
provide report of satisfaction.
·
Handle and resolve customer complaints following
the set performance standards.
Handle and resolve customer complaints following
the set performance standards.
·
Obtain and evaluate all relevant information to
handle product and service inquiries.
Obtain and evaluate all relevant information to
handle product and service inquiries.
·
Provide pricing and delivery information at the
front desk of the company including performing customer verifications.
Provide pricing and delivery information at the
front desk of the company including performing customer verifications.
·
Set up new customer accounts in accordance to
set standards, including processing orders, forms, applications and customer
requests.
Set up new customer accounts in accordance to
set standards, including processing orders, forms, applications and customer
requests.
·
Organize workflow to meet customer time frames.
Organize workflow to meet customer time frames.
·
Direct requests and unresolved issues to the
designated resource.
Direct requests and unresolved issues to the
designated resource.
·
The jobholder will also keep records of customer
interactions and transactions.
The jobholder will also keep records of customer
interactions and transactions.
·
Record details of inquiries, comments and needs
for further transmission to management.
Record details of inquiries, comments and needs
for further transmission to management.
·
Be the company contact person for the website
and general emailing system, where immediate responses and feedback shall be
expected.
Be the company contact person for the website
and general emailing system, where immediate responses and feedback shall be
expected.
·
Performing any other duties as may be delayed to
you from time to time.
Performing any other duties as may be delayed to
you from time to time.
Qualifications, Skills and
Experience:
Experience:
·
The applicant should preferably hold a
Bachelor’s degree in Business Administration or a related qualification
The applicant should preferably hold a
Bachelor’s degree in Business Administration or a related qualification
·
A minimum of two years of customer service
experience from a reputable organisation.
A minimum of two years of customer service
experience from a reputable organisation.
How to Apply:
All suitably qualified and interested candidates should send their
applications to:
applications to:
The Human Resources Manager,
Buildnet Construction Materials and Hardware Ltd,
Ntinda Complex, Block B, Room F1-01, Ntinda Road –Kampala. Uganda
Deadline: 4th November 2017 by 5:00pm
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