Job Title: Estates Officer – Front Desk
Organization: National
Social Security Fund (NSSF)
Social Security Fund (NSSF)
Duty Station: Kampala,
Uganda
Uganda
Reports to: Estates
Supervisor
Supervisor
About US:
The National Social Security Fund (NSSF) is positioning itself to be
the Social Security Provider of Choice in Uganda. Our belief at the Fund is
that each employee contributes directly to the growth and success of the
business and each employee is expected to take pride in being a member of the
team.
the Social Security Provider of Choice in Uganda. Our belief at the Fund is
that each employee contributes directly to the growth and success of the
business and each employee is expected to take pride in being a member of the
team.
Job Summary: The Estates
Officer – Front Desk is mainly responsible
for the management of all NSSF real estate properties, land, and for ensuring
effective and efficient service delivery to the tenants, landlords and staff
Officer – Front Desk is mainly responsible
for the management of all NSSF real estate properties, land, and for ensuring
effective and efficient service delivery to the tenants, landlords and staff
Key Duties and Responsibilities:
·
Perform front desk administrative duties and
offer good customer care services to both internal clients
Perform front desk administrative duties and
offer good customer care services to both internal clients
·
Work closely with security personnel on control
of access and adhering to security procedures
Work closely with security personnel on control
of access and adhering to security procedures
·
Provide general help desk services
Provide general help desk services
·
Receive and direct visitors
Receive and direct visitors
·
Update and maintain a front desk visitor’s
register
Update and maintain a front desk visitor’s
register
·
The jobholder will deliver internal mail and
personal documents services
The jobholder will deliver internal mail and
personal documents services
·
Offer prompt and efficient customer service to
the visitors and other users coming in and out of the building
Offer prompt and efficient customer service to
the visitors and other users coming in and out of the building
·
If in doubt, contact appropriate person to
announce visitor and determine if they expect visitors
If in doubt, contact appropriate person to
announce visitor and determine if they expect visitors
·
The incumbent will ensure that the reception
desk is clean and not cluttered
The incumbent will ensure that the reception
desk is clean and not cluttered
·
Project a positive attitude while dealing with
visitors into the building, even the difficult ones
Project a positive attitude while dealing with
visitors into the building, even the difficult ones
·
Promote a good corporate image by being
courteous and knowledgeable about the Fund values and core activities
Promote a good corporate image by being
courteous and knowledgeable about the Fund values and core activities
·
Maintain customer satisfaction of those coming
to the building to promote positive word of mouth
Maintain customer satisfaction of those coming
to the building to promote positive word of mouth
·
Receive and resolve any complaints from visitors
or users of the building
Receive and resolve any complaints from visitors
or users of the building
·
The jobholder will receive feedback from users
or visitors of the building to improve services
The jobholder will receive feedback from users
or visitors of the building to improve services
·
May be requested to manage contracts by service
providers.
May be requested to manage contracts by service
providers.
·
Perform any other duties as assigned in line
with the job description
Perform any other duties as assigned in line
with the job description
Qualifications, Skills and
Experience:
Experience:
·
The ideal candidate for the NSSF Estates
Supervisor job opportunity must hold an Honors Bachelor’s Degree in any of the
following Disciplines: Leisure and Hospitality Management, or Public Relations,
or Office Management, or Hotel Management/ Institutional Catering, or
Communication Studies or from a recognized Institution or any other Business
related degree.
The ideal candidate for the NSSF Estates
Supervisor job opportunity must hold an Honors Bachelor’s Degree in any of the
following Disciplines: Leisure and Hospitality Management, or Public Relations,
or Office Management, or Hotel Management/ Institutional Catering, or
Communication Studies or from a recognized Institution or any other Business
related degree.
·
A minimum of two years of related experience in
a similar position.
A minimum of two years of related experience in
a similar position.
·
Customer care, communication and public
relations skills
Customer care, communication and public
relations skills
·
Articulate, cordial, hospitable and pleasant
personality
Articulate, cordial, hospitable and pleasant
personality
·
Good telephone etiquette
Good telephone etiquette
·
Good people management and interpersonal skills
Good people management and interpersonal skills
How to Apply:
All suitably qualified and interested candidates should send copies of
application letters, detailed CVs and academic credentials addressed to the Head
of Human Resources & Administration, and delivered to the Registry on 13th
Floor Workers House for registration and onward transmission.
application letters, detailed CVs and academic credentials addressed to the Head
of Human Resources & Administration, and delivered to the Registry on 13th
Floor Workers House for registration and onward transmission.
NB: Please note that
canvassing or lobbying will lead to automatic disqualification of the
candidate.
canvassing or lobbying will lead to automatic disqualification of the
candidate.
Deadline: 13th
November 2017
November 2017
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