Fresher Customer Service Jobs – Operations Officer – Express Shipping and Logistics East Africa (ESL)

Job Title:      Operations Officer
Organization: Express
Shipping and Logistics East Africa (ESL)
Duty Station: Kampala,
Uganda
About US:
Express Shipping and Logistics East Africa was founded in 2001,
starting its operations at the port of Mombasa. We now are the leading shipping
services provider in East Africa, with passion to continuously provide quality
and distinct services to our customers. Over the years Express Shipping and
Logistics has grown from strength to strength and continued to evolve its
product portfolio to position itself as an integrated end-to-end logistics
provider serving East Africa and beyond. We work with our customers to develop
customized solutions that meet their specific needs.
Key Duties and Responsibilities:
Documentation:
·        
Ensure shipment documents are in order.      
·        
Guide clients on any other additional
documents.      
·        
Ensure timely follow-ups of shipment
payments.      
·        
Tasked with the preparation of proforma invoices
in liaison with accounts department.
·        
Ensure all closed files have the right
documents.  
Declaration:
·        
Timely lodging of shipment duty entries using
Asycuda system.     
·        
Timely lodging of import and export
permits.     
·        
Timely payments of duties.      
·        
Zero errors on all declarations.     
·        
Zero penalties on declarations.   
Operations Management:
·        
Tasked with physical verification of shipments
in comparison to the original documents.      
Ensure timely release of shipments by customs officer.      
·        
Resolve any queries from the custom
officers      
·        
Adhere to set verification procedure and
requirements for all shipments      
·        
Cargo delivery to clients on time as agreed and
in good condition.      
·        
Zero damages on all shipments.      
·        
Zero penalties, fines, alterations fees and
offences      
·        
Zero shipment additional costs by clients and
company.      
·        
Proper management of bonds and cancellation of
same.      
·        
Use of company system (ERP) in job cards
updates.  
Reports:
·        
Submission of weekly and monthly operations
reports      
·        
Perform any other duty assigned by your
supervisor.
Key Performance Indicators:
·        
Timely management of declarations
·        
Timely and correct processing of all entries to
avoid penalties and cancellations
·        
Timely bond cancellation.
·        
Submission of weekly declaration report on all
shipments handled and any challenges encountered.
·        
Timely submission of weekly reports.
·        
Zero penalties.
·        
Ensure all shipments comply with the government
regulations.
·        
Ensure shipments are cleared within the
specified time frames.
·        
Execute high levels of integrity while performing
day-to-day duties  



Qualifications, Skills and
Experience: 
·        
The applicant should hold a Diploma or
Certificate in Clearing & Forwarding. EACFFPC certification a must.
·        
At least two years of relevant experience.
·        
Working knowledge in shipping & logistics an
added advantage.
·        
Conversant with customs clearance procedures.
·        
Conversant with ASYCUDA System is mandatory
·        
Proficient in Ms. Word & Excel workbooks.
·        
Conversant with the Customs Procedures
·        
Hold a clean and valid driving license.
·        
Excellent communication written and verbal.
·        
Good team player
·        
High degree of integrity
·        
Ability to work with minimal supervision    
How to Apply:
All suitably qualified and interested candidates should send their
electronic applications, updated CVs, academic certificates, training
certificate and testimonials to career@esl-eastafrica.com
addressed to: The HR & Administration Manager.
Deadline: 13th November 2017
For more of the latest jobs, please visit http://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline



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