Country Support Manager International NGO Jobs – Clinton Health Access Initiative (CHAI)

Job Title:      Country Support Manager
Organisation: Clinton Health
Access Initiative (CHAI)
Duty Station: Kampala,
About US:
The Clinton Health Access Initiative (CHAI) was founded by President
William J. Clinton and Ira Magaziner as a global health organization committed
to strengthening integrated health systems in the developing world and
expanding access to care and treatment for HIV/AIDS, malaria and other
diseases. CHAI’s solution-oriented approach focuses on improving market
dynamics for medicines and diagnostics; lowering prices for treatment;
accelerating access to life-saving technologies; and helping governments build
the capacity required for high-quality care and treatment programs.
About HAP:
CHAI’s HIV Access Program (HAP) has played a particularly important
role in the marketplace for antiretroviral therapy (ART), substantially
expanding affordable access to the appropriate drugs and diagnostics to meet
the needs of children and adults living with HIV.
Job Summary: The Country
Support Manager (CSM) will work to ensure the continued scale-up of
high-quality antiretroviral therapy (ART) for adults and children living with
HIV. The CSM will help to optimize policies and processes to ensure access to
high quality ARVs at consistently and reliably affordable prices. The CSM will
also work to ensure that countries have adopted best practices in forecasting,
procurement and rollout of ARVs. We are seeking a highly motivated individual
with outstanding credentials, analytical ability, and communication skills. The
candidate must be able to function independently and flexibly and have a strong
commitment to excellence. CHAI places great value on relevant personal
qualities: resourcefulness, responsibility, tenacity, independence, energy, and
work ethic.
Key Duties and
Serve as a trusted advisor to national
governments, CHAI country teams and partners on a variety of drug-related and
access-to-medicines topics (e.g., new drug pipeline, drug quality and pricing,
procurement, tendering, forecasting, new product introduction, product
trade-offs, etc.)
Support countries in assessing opportunities for
optimization of national treatment guidelines; including sharing key
information for decision-making, assisting with budget and scenario analysis;
helping to develop strategy to advocate for key changes with in-country opinion
The jobholder will facilitate introduction of
new, improved, and less costly medicines by advising countries on key products,
market trends, and by supporting with the development and implementation of new
product roll-out strategy
Work closely with in-country partners to
understand funding flows, ordering cycles, and delivery timelines to ensure an
uninterrupted supply of adult and pediatric products
Support countries to build their capacity on
quantification issues either through leadership in forecasting workshops,
participation in technical working groups, or training of forecasting models in
order to avoid stock-outs, reduce waste and minimize costs
Support countries to improve monitoring systems
and improve the use of data to inform program and supply chain management
Support development and implementation of
patient and provider training and education on treatment optimization
Create and update optimization materials,
analyses and tools to support country teams
Support engagement and coordination across
partners at the national and regional level
Support governments to scale-up and maintain
national treatment programs for adults and pediatrics
Serve as a liaison between countries and CHAI
global teams on product forecasts, ordering cycles, rollout plans and progress
Assist with grant reporting and development of
case studies to share best practices across countries
Support CHAI country teams to deliver on shared
objectives, e.g. assist in developing and reviewing work outputs, supporting
project management or driving forward workstreams, onboarding and capacity
building for country team staff, supporting fundraising or concept note
development, and supporting problem solving
Act as a leader in the region, including
proactively identifying opportunities for cross-learning across countries and
programs, liaising with other regional Country Support Managers and staying
abreast of developments in the HIV marketplace and across countries
Perform any other duties as required

Qualifications, Skills and
The ideal candidate for the Clinton Health
Access Initiative (CHAI) Country Support Manager job placement should
preferably hold a Bachelor’s degree
A minimum of four to seven years of work
Previous experience working for a management
consulting firm is desired
Excellent written and oral communications skills
Strong strategic thinking and problem solving
Strong analytical capabilities, including high
level of proficiency with Excel based modelling
Ability to operate independently and proactively
manage and progress projects, in close partnership with country teams
Demonstrated leadership capacity, including a
proactive approach to identifying opportunities, learning and development
Detail-oriented with strong organization skills
Strong relationship building and management
skills and ability to communicate effectively in a variety of different
Commitment to delivering high quality work
deliverables to tight deadlines
Ability to handle multiple tasks simultaneously
and set priorities
Ability to be effective in high-pressure
situations and work in a fast-paced, limited-structure, multicultural
Experience living and/or working in developing
High level of proficiency in relevant computer
applications particularly Excel, PowerPoint and Word
Familiarity with global health issues
Prior pharmaceutical / healthcare industry
experience is an added advantage
Previous experience working on procurement and
supply chain management (ideally in resource-limited settings) is desired
How to Apply:
All candidates who wish to join the Clinton Health Access Initiative
(CHAI) in the aforementioned capacity are encouraged to Apply Online by
visiting Link below.
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