14 Quality Improvement Officer- Community NGO Job Opportunities – University Research Co., LLC (URC)

Organisation: University
Research Co., LLC (URC)
Project Name: USAID
Strengthening Uganda’s Systems for Treating AIDS Nationally (SUSTAIN) Project
Duty Station: Gulu, Oyam,
Apac, Dokolo, Kole, Lira, Otuke, Alebtong, Agago, Pader, Omoro, Kitgum, Lamwo,
Nwoya, Amuru, Uganda
Reports to: Health Facility
unit in charge
About US:
University Research Co., LLC (URC) is a global company dedicated to
improving the quality of health care, social services, and health education
worldwide. With a non-profit affiliate, the Center for Human Services (CHS),
URC manages projects in over 45 countries, including the United States.
About URC SUSTAIN Project:
University Research Co., LLC (URC) is implementing the USAID-funded
Strengthening Uganda’s Systems for Treating AIDS Nationally (SUSTAIN) project.
The project supports delivery of quality HIV prevention, treatment, care and
laboratory services at selected regional referral and general hospitals.
Job Summary: The Quality
Improvement Officer- Community will mainly implement and coordinate ,
interventions in the community for the project supported technical areas,
including but not limited to, HIV prevention, care and treatment; PMTCT / EID
services and Tuberculosis prevention and management with a focus on increasing
demand, access to and utilization of health services for improved patient
Key Duties and Responsibilities:
Work closely with key stakeholders to establish
a community level system for demand creation for services and oversee the
implementation of project activities that support demand creation such as
community mobilization and sensitization with the aim of improving utilization
of HIV prevention and care, PMTCT/ EID services including MNCH) and TB
prevention and management.
Work in close collaboration with the District
Improvement advisor support implementation of project interventions for service
delivery e.g. TB contact tracing/ community screening, index client testing,
community client follow up and tracking.
Establish and support quality improvement
projects for community based QI teams; support improvement activities at
community level by establishing community QI structures.
Routinely assess and develop the technical
capacity of district and site level community focal persons / community
resource persons and community based organization for HIV prevention and care,
PMTCT/ EID services (including MNCH) and TB prevention and management, and
ensure cross cutting areas like Gender and quality improvement methods through
periodic training, provision of job materials, on-job mentorship and
peer-to-peer sessions.
Establish a facility – community linkage
mechanism for PHLA and other individuals in communities and ensure
functionality and documentation of the linkage mechanism, including GBV
Work closely with the Community Development
Officers and local authorities to maintain an updated inventory of relevant
community service providers and PHLA support structures for all supported
health facilities and communities.
Support the implementation of community
differentiated service delivery models (DSDM) in the supported facilities,
particularly community client led ART groups (CCLAD) and community drug
distribution points (CDDP).
Ensure systematic documentation and support use
of relevant data tools at health facilities and in the community so as to
optimize linkages between health facilities and the community using a standard
Develop a pool of district and regional coaches
to scale up community interventions and quality improvement for the village/
parish/ sub-county based QI teams.
Review and improve the project implementation
strategies to ensure that work plans follow strict timelines and all activities
are accomplished.
Establish pilot programs and scale up
interventions for implementation of key interventions for project technical
areas so as to facilitate learning and spread within communities and across
districts to ensure full coverage of successfully tested changes.
behavior change gaps and work closely with partners and community resource
persons to develop and disseminate appropriate messages through suitable
channels such as community dialogue sessions etc.
Organize trainings, meetings, and learning
sessions; and participate in the development and dissemination of materials.
Routinely appraise the quality of community
interventions using the SIMs community tools and address gaps identified.
Facilitate community dialogues with key resource
persons to address gaps in service delivery, improve access for HIV/PMTCT and
TB services
Ensure that cross-cutting themes like gender and
health work force development are well integrated into the implementation
Perform any other duties assigned by the
Regularly update the district authorities and
the project on implementation progress and make recommendations to facilitate
institutionalization of good practices through appropriate fora.
Organize and participate in coordination
meetings at community, district and regional level to ensure collaboration with
partners and implementation efficiency.
Planning and reporting
Develop and submit timely work plans and budgets
for project activities according to the USAID SUSTAIN timelines.
Ensure timely writing and submission of quality
and accurate reports on quarterly and monthly basis, and at all other requested
Knowledge management and monitoring
Develop and maintain a catalogue of changes/
interventions that improve services thorough community interventions
In collaboration with the Knowledge management
team, document best practices in form of case studies, success stories,
abstracts, video clips, on a monthly basis.
In collaboration with the Monitoring and
Evaluation team and Community Services’ Advisor maintain an up-to-date database
of key process and outcome indicators for the interventions and ensure that
data collected is accurate and valid.

Qualifications, Skills and
The applicants for the USAID SUSTAIN Quality
Improvement Officer- Community job opportunity should hold a Bachelor’s degree
in social sciences, sociology, social sector planning and management or other
humanities. Possession of a degree in Public Health or Community Health is an
added advantage.
At least three years of work experience in HIV
prevention and care, PMTCT/ EID services including MNCH) and TB prevention and
management, and cross cutting areas like Gender and quality improvement at
community level with experience gained through serving within a government
institution or NGO.
Previous experience with engaging a diverse
range of community stakeholders including the national/district level community
Excellent written and verbal communication or
interpersonal skills is a must.
Good analytical skills and ability to support a
cross section of village health teams and other community level stake holders.
Ability and willingness to travel within
districts in northern Uganda and spend a lot of time within communities.
Ability to work in a fast paced and results
oriented environment with minimal supervision.
How to Apply:
All suitably qualified and interested applicants should upload their cover letters, certificate of good conduct, curriculum vitae, copies of academic credentials and contact information for 3 professional references at the link below.
Deadline: 27th November 2017 by 5:00 PM

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