Job Title: Customer Service Officer
Organisation: BRAC Uganda
Finance Ltd
Finance Ltd
Duty Station: Kampala, Uganda
Reports to: Customer Service
Manager
Manager
About US:
BRAC Uganda Finance Ltd is the largest Microfinance operating in Uganda
covering several districts through 149 networked branches targeting Micro,
Small and Medium Entrepreneurs of Uganda. BRAC boasts of promoting financial
inclusion by extending financial services to the un-served and underserved, now
with over 212,000 borrowing clients, over 155Bn loan book with 98% recovery
rate, operationally and financially self sustaining.
covering several districts through 149 networked branches targeting Micro,
Small and Medium Entrepreneurs of Uganda. BRAC boasts of promoting financial
inclusion by extending financial services to the un-served and underserved, now
with over 212,000 borrowing clients, over 155Bn loan book with 98% recovery
rate, operationally and financially self sustaining.
Job Summary: The Customer
Service Officer will primarily respond to a variety of customer requests and
inquiries via the telephone or in person over the counter; these include
enquiries about banking products and services such as loans, savings, money
transfer and insurance.
Service Officer will primarily respond to a variety of customer requests and
inquiries via the telephone or in person over the counter; these include
enquiries about banking products and services such as loans, savings, money
transfer and insurance.
Key Duties and
Responsibilities:
Responsibilities:
·
The jobholder will receive and respond to
customer service account inquiries on account balances, transaction details,
statements and fees and charges.
The jobholder will receive and respond to
customer service account inquiries on account balances, transaction details,
statements and fees and charges.
·
Receive and respond to clients and guest
enquiries professionally and ensure they receive the necessary assistance when they
visit the reception.
Receive and respond to clients and guest
enquiries professionally and ensure they receive the necessary assistance when they
visit the reception.
·
Open new accounts/Closing accounts
Open new accounts/Closing accounts
·
Alterations to existing savings, accounts and
handling cash transactions and cash balancing
Alterations to existing savings, accounts and
handling cash transactions and cash balancing
·
Promote bank products, services and Identify
customer needs
Promote bank products, services and Identify
customer needs
·
Refer customers to appropriate banking services
and representative
Refer customers to appropriate banking services
and representative
·
Perform any other duty that may assigned
Perform any other duty that may assigned
Qualifications, Skills and
Experience:
Experience:
·
The applicant must at least hold a Diploma in
Business related field
The applicant must at least hold a Diploma in
Business related field
·
One to two years of experience preferably in
Microfinance or Banking industry.
One to two years of experience preferably in
Microfinance or Banking industry.
How to Apply:
All suitably qualified and interested candidates must submit their
application letters, Curriculum Vita, all Scanned copies of academic /other
supporting documents in one PDF file. In total, there must only be a maximum of
3 attachments and send to [email protected] addressed to the Head of Human Resource and
Training, BRAC Uganda Finance Limited.
application letters, Curriculum Vita, all Scanned copies of academic /other
supporting documents in one PDF file. In total, there must only be a maximum of
3 attachments and send to [email protected] addressed to the Head of Human Resource and
Training, BRAC Uganda Finance Limited.
Deadline: Friday, 27th October
2017
2017
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