The Ugandan Jobline

• Responsible
  for the interface and support between the bank and the client or prospective
  clients.
• Maintaining
  good customer relationship in order to ensure that customer needs are met and
  are in line with the strategic objectives of the bank.
• Marketing
  of Banks products and services.
• Identifies
  and develops corporate business with emphasis on fee income generation, lending
  and trade finance.
• Promote
  the bank’s range of services continuously by:

• Makes
  customer call on existing and potential customers for development of
  business.
• Assists
  Supervisor in identifying and developing of corporate business.
• Assists
  Supervisor on following up with Customer Calls.
• Managing,
  monitoring, controlling, and being responsible for the assigned/developed corporate
  lending portfolio.
• Offer
  support to the Supervisor in Managing, monitoring, and controlling
  corporate lending portfolio.
• Prepares
  Credit Applications and recommending credit facilities to the appropriate
  final approval authority.
• Arrange
  for or undertake when required analysis and interpretation of financial statements
  submitted by customers. Such analysis to be incorporated in the Credit
• Application
  being submitted for approval.
• Assists
  Supervisor in Credit appraisal process, recommending credit facilities and
  submitting customer proposals to the appropriate final approval authority.
• Provides
  personal service to customers by visiting them (making calls) on the site
  and reporting work progress to the Supervisor.
• Reviews/prepares
  Letters of Offer, Call Reports, and other official documentation.
• Assists
  the Supervisor for preparation of Letters of Offer, Call Reports, and other
  official documentation.
• Guides
  Junior staff prepare and maintain different corporate banking reports and databases.
• Scrutinizes
  security documentation from customers.
• Works
  closely with professionals, i.e. Advocates, valuers, insurers, etc.
  (seeking legal opinion on different work related issues, security
  documentation, technicalities, valuation reports, insurance policies,
  etc.).
• Monitors
  existing facilities to ensure any security documentation e.g. Insurances,
  land rent and rates, audited accounts revaluations that needs to be
  renewed is done on time.
• Monitors
  all aspects of the bank’s policy and procedures on credit.
• Monitors
  existing facilities to make sure they are up-to-date with repayments and
  if not, follow-up for payments.
• Assists
  Supervisor with drafting correspondence and communications to customers.
• Initiate
  corporate customers’ correspondence and communications.
• Monitors
  and direct/assist junior staff proper filling of correspondence and communications
  to corporate customers.
• Deals
  with customer queries over a range of credit matters.
• Monitors
  and provides leadership to Direct Sales Representatives.
• Direct/assist
  junior staff on opening current accounts for corporate customers.
• Monitors
  the TOD for Corporate accounts and liaising with the Branch if other than
• Nairobi
  on reasons for excess, e.t.c
• Directs/assists/prepares,
  submit the Weekly Statistics to the Finance Department after clearance by
  the Supervisor.
• Directs/assists
  junior staff on banking of customer installment cheques, for payments to
  accounts.
• Keenly
  monitors repayment schedule to ensure clearance on a monthly basis to
  ensure no arrears.
• Ensures
  corporate customer file is properly maintained and papers filed correctly.
• Assists
  the Accounts Manager in finalizing Central Bank Returns related to
  Corporate.
• Assists
  Supervisor in preparation of budget, taking into account disbursements/repayments,
  utilisation projections for credit and other business parameters,
  including trade finance and profitability.
• Builds
  up professional knowledge on business environment with a view to
  understand factors affecting customer’s activities.
• Any
  other matters that may be assigned by the Supervisor from time to time.
• Any
  other job as may be delegated or assigned by management from time to time.

• Customer
  growth
• Regular
  market analysis and evaluation
• Market
  share
• Market
  share growth
• Provide
  regular customer feedback
• Customer
  satisfaction score
• Customer
  product awareness score
• Marketing
  campaigns
• Marketing
  spend
• Promotional
  spend
• Customer
  brand awareness score
• New
  customers
• Qualified
  leads
• New
  accounts
• Internal
  communications/publications

• The applicant
  for the ABC Capital Bank Relationship Officer jobs must hold good
  university degrees.
• At
  least two years’ experience in banking in the credit / Marketing field
  based in the Corporate Unit.
• Good
  financial management and analytic skills.
• Good
  word processing skills, strong verbal and written communication skills,
• Computer
  literacy skills
• Proven
  Relationship Management skills with customers.
• Ability
  to handle a diverse loan portfolio and customer base.
• A
  structured approach to dealing with complex and variable work environments
  in an independent manner.
• Ability
  to balance opposing business requirements.
• Ability
  to balance long term and short term requirements independently
• Excellent
  evaluation, communication and reporting skills
• Ability
  to provide advice and cause/effect evaluation to support business decision
  making
• Independent
  and logical thinker, yet an achiever and implementer
• Leads
  by example
• Good
  at managing large volumes of information and can add value through management
  reporting
• Builds
  relationships and networks easily
• Has
  a strong service ethic

Related Jobs