Several Fresher Customer Service Jobs – Relationship Officers at ABC Capital Bank Ltd

Organisation: ABC Capital Bank Ltd
Kampala, Uganda
Head of Operations
ABC Capital Bank started
its journey in 1993, as a deposit taking financial institution then trading by
the name Capital Finance Corporation Limited. Licensed and supervised by Bank
of Uganda under the Financial Institutions Act 2004, Capital Finance
Corporation Limited offered a wide range of products such as savings accounts,
business accounts, fixed deposits, business loans services and remittances
through Western Union money transfer agency. ABC Capital Bank is part of ABC
Group, Kenya and has ambitious growth plans.
The Relationship
Officer will build and maintain
customer and business relationships with a view
to maximizing
value and
maintaining a good reputation for the Bank.
Duties and Responsibilities:  
  • Responsible
    for the interface and support between the bank and the client or prospective
  • Maintaining
    good customer relationship in order to ensure that customer needs are met and
    are in line with the strategic objectives of the bank.
  • Marketing
    of Banks products and services.
  • Identifies
    and develops corporate business with emphasis on fee income generation, lending
    and trade finance.
  • Promote
    the bank’s range of services continuously by:
knowledge of banks products and services with a view to cross selling them.
customers to our branches/regional network.
knowledge of competitor’s products/pricing.
  • Makes
    customer call on existing and potential customers for development of
  • Assists
    Supervisor in identifying and developing of corporate business.
  • Assists
    Supervisor on following up with Customer Calls.
  • Managing,
    monitoring, controlling, and being responsible for the assigned/developed corporate
    lending portfolio.
  • Offer
    support to the Supervisor in Managing, monitoring, and controlling
    corporate lending portfolio.
  • Prepares
    Credit Applications and recommending credit facilities to the appropriate
    final approval authority.
  • Arrange
    for or undertake when required analysis and interpretation of financial statements
    submitted by customers. Such analysis to be incorporated in the Credit
  • Application
    being submitted for approval.
  • Assists
    Supervisor in Credit appraisal process, recommending credit facilities and
    submitting customer proposals to the appropriate final approval authority.
  • Provides
    personal service to customers by visiting them (making calls) on the site
    and reporting work progress to the Supervisor.
  • Reviews/prepares
    Letters of Offer, Call Reports, and other official documentation.
  • Assists
    the Supervisor for preparation of Letters of Offer, Call Reports, and other
    official documentation.
  • Guides
    Junior staff prepare and maintain different corporate banking reports and databases.
  • Scrutinizes
    security documentation from customers.
  • Works
    closely with professionals, i.e. Advocates, valuers, insurers, etc.
    (seeking legal opinion on different work related issues, security
    documentation, technicalities, valuation reports, insurance policies,
  • Monitors
    existing facilities to ensure any security documentation e.g. Insurances,
    land rent and rates, audited accounts revaluations that needs to be
    renewed is done on time.
  • Monitors
    all aspects of the bank’s policy and procedures on credit.
  • Monitors
    existing facilities to make sure they are up-to-date with repayments and
    if not, follow-up for payments.
  • Assists
    Supervisor with drafting correspondence and communications to customers.
  • Initiate
    corporate customers’ correspondence and communications.
  • Monitors
    and direct/assist junior staff proper filling of correspondence and communications
    to corporate customers.
  • Deals
    with customer queries over a range of credit matters.
  • Monitors
    and provides leadership to Direct Sales Representatives.
  • Direct/assist
    junior staff on opening current accounts for corporate customers.
  • Monitors
    the TOD for Corporate accounts and liaising with the Branch if other than
  • Nairobi
    on reasons for excess, e.t.c
  • Directs/assists/prepares,
    submit the Weekly Statistics to the Finance Department after clearance by
    the Supervisor.
  • Directs/assists
    junior staff on banking of customer installment cheques, for payments to
  • Keenly
    monitors repayment schedule to ensure clearance on a monthly basis to
    ensure no arrears.
  • Ensures
    corporate customer file is properly maintained and papers filed correctly.
  • Assists
    the Accounts Manager in finalizing Central Bank Returns related to
  • Assists
    Supervisor in preparation of budget, taking into account disbursements/repayments,
    utilisation projections for credit and other business parameters,
    including trade finance and profitability.
  • Builds
    up professional knowledge on business environment with a view to
    understand factors affecting customer’s activities.
  • Any
    other matters that may be assigned by the Supervisor from time to time.
  • Any
    other job as may be delegated or assigned by management from time to time.
Performance Indicators:-
  • Customer
  • Regular
    market analysis and evaluation
  • Market
  • Market
    share growth
  • Provide
    regular customer feedback
  • Customer
    satisfaction score
  • Customer
    product awareness score
  • Marketing
  • Marketing
  • Promotional
  • Customer
    brand awareness score
  • New
  • Qualified
  • New
  • Internal

Skills and Experience:  
  • The applicant
    for the ABC Capital Bank Relationship Officer jobs must hold good
    university degrees.
  • At
    least two years’ experience in banking in the credit / Marketing field
    based in the Corporate Unit.
  • Good
    financial management and analytic skills.
  • Good
    word processing skills, strong verbal and written communication skills,
  • Computer
    literacy skills
  • Proven
    Relationship Management skills with customers.
  • Ability
    to handle a diverse loan portfolio and customer base.
  • A
    structured approach to dealing with complex and variable work environments
    in an independent manner.
  • Ability
    to balance opposing business requirements.
  • Ability
    to balance long term and short term requirements independently
  • Excellent
    evaluation, communication and reporting skills
  • Ability
    to provide advice and cause/effect evaluation to support business decision
  • Independent
    and logical thinker, yet an achiever and implementer
  • Leads
    by example
  • Good
    at managing large volumes of information and can add value through management
  • Builds
    relationships and networks easily
  • Has
    a strong service ethic
to Apply:
Al suitably qualified and
interested candidates are encouraged to send their applications including a
signed cover letter, CV and three reputable references to
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