Several No Experience Customer Care Officer Jobs – SolarNow

Organisation: SolarNow
Duty Station: Kampala,

Languages: Alur and Lugbara

About SolarNow:
SolarNow is an asset financing company that sells high quality solar
product and appliances to households and businesses in Uganda. The company
started in 2011 and has since opened 46 branches throughout Uganda, employs
around 600 people.

Key Duties and
Visitor: You serve visitors
by greeting, directing, responding and announcing.
Phone/toll free: You answer
(and forward to Desks) calls while provide solutions/info
Postal services: You post and
pick from courier and post office
Email: You respond and
forward inquiry emails to respective desks
SMS: You also manage the SMS
Center and respond to company emails for SolarNow
Social Media: You will
respond to all Facebook inquiries about SolarNow.
Administrative: On request, manage
bookings for transport, accommodation, etc.
Leadspection: You contact
leads to establish care score and willingness to buy
Salesspection: After
installation, determine the sales experience.
Creditspection: You contact
clients without deposit or are rejected to offer solution
Installspection: You contact
after installation and determine care score
Service & monitorspection:
You close SAS tickets by determining care score
Returnspection: Annually,
contact clients to determine if branches offer after-sales
Ambassadors, Replacement, Oldies,
as per loyalty program.
Target Market Channels: you
message to specific market segments for revenue

Qualifications, Skills and
The applicants for the Customer Care Officer
jobs must hold degrees in any business-related field
Previous experience in Call Centre is desired
Good and consistent performance record.
Highly motivated and passionate about work.
Pay keen attention to detail.
Able to work with minimum supervision.
Ability to speak  Alur and Lugbara 
Proactive with high energy and willing to work.
Good communication & reporting skills.
Team player / People Management skills.
Computer literacy i.e. proficiency in Word and
Personal Competencies:
Communication, Self-Engagement, Problem Solving, Teamwork / Leadership

How to Apply:
All suitably qualified and interested candidates are encouraged to send
their motivation letters and updated CVs to:

Deadline: 10th October 2017

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