Organisation: SolarNow
Duty Station: Kampala,
Uganda
Languages: Alur and Lugbara
Uganda
Languages: Alur and Lugbara
About SolarNow:
SolarNow is an asset financing company that sells high quality solar
product and appliances to households and businesses in Uganda. The company
started in 2011 and has since opened 46 branches throughout Uganda, employs
around 600 people.
product and appliances to households and businesses in Uganda. The company
started in 2011 and has since opened 46 branches throughout Uganda, employs
around 600 people.
Key Duties and
Responsibilities:
Responsibilities:
Reception:
·
Visitor: You serve visitors
by greeting, directing, responding and announcing.
Visitor: You serve visitors
by greeting, directing, responding and announcing.
·
Phone/toll free: You answer
(and forward to Desks) calls while provide solutions/info
Phone/toll free: You answer
(and forward to Desks) calls while provide solutions/info
·
Postal services: You post and
pick from courier and post office
Postal services: You post and
pick from courier and post office
·
Email: You respond and
forward inquiry emails to respective desks
Email: You respond and
forward inquiry emails to respective desks
·
SMS: You also manage the SMS
Center and respond to company emails for SolarNow
SMS: You also manage the SMS
Center and respond to company emails for SolarNow
·
Social Media: You will
respond to all Facebook inquiries about SolarNow.
Social Media: You will
respond to all Facebook inquiries about SolarNow.
·
Administrative: On request, manage
bookings for transport, accommodation, etc.
Administrative: On request, manage
bookings for transport, accommodation, etc.
Carespection:
·
Leadspection: You contact
leads to establish care score and willingness to buy
Leadspection: You contact
leads to establish care score and willingness to buy
·
Salesspection: After
installation, determine the sales experience.
Salesspection: After
installation, determine the sales experience.
·
Creditspection: You contact
clients without deposit or are rejected to offer solution
Creditspection: You contact
clients without deposit or are rejected to offer solution
·
Installspection: You contact
after installation and determine care score
Installspection: You contact
after installation and determine care score
·
Service & monitorspection:
You close SAS tickets by determining care score
Service & monitorspection:
You close SAS tickets by determining care score
·
Returnspection: Annually,
contact clients to determine if branches offer after-sales
Returnspection: Annually,
contact clients to determine if branches offer after-sales
Experience:
·
Ambassadors, Replacement, Oldies,
Upgrades: as per loyalty program.
Ambassadors, Replacement, Oldies,
Upgrades: as per loyalty program.
·
Target Market Channels: you
message to specific market segments for revenue
Target Market Channels: you
message to specific market segments for revenue
Qualifications, Skills and
Experience:
Experience:
·
The applicants for the Customer Care Officer
jobs must hold degrees in any business-related field
The applicants for the Customer Care Officer
jobs must hold degrees in any business-related field
·
Previous experience in Call Centre is desired
Previous experience in Call Centre is desired
·
Good and consistent performance record.
Good and consistent performance record.
·
Highly motivated and passionate about work.
Highly motivated and passionate about work.
·
Pay keen attention to detail.
Pay keen attention to detail.
·
Able to work with minimum supervision.
Able to work with minimum supervision.
·
Ability to speak Alur and Lugbara
Ability to speak Alur and Lugbara
·
Proactive with high energy and willing to work.
Proactive with high energy and willing to work.
·
Good communication & reporting skills.
Good communication & reporting skills.
·
Team player / People Management skills.
Team player / People Management skills.
·
Computer literacy i.e. proficiency in Word and
Excel.
Computer literacy i.e. proficiency in Word and
Excel.
·
Personal Competencies:
Communication, Self-Engagement, Problem Solving, Teamwork / Leadership
Personal Competencies:
Communication, Self-Engagement, Problem Solving, Teamwork / Leadership
How to Apply:
All suitably qualified and interested candidates are encouraged to send
their motivation letters and updated CVs to: [email protected]
their motivation letters and updated CVs to: [email protected]
Deadline: 10th October 2017
For more of the latest jobs, please visit https://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline
find us on our facebook page https://www.facebook.com/UgandanJobline