Job Title: Operations Manager
Organisation: Buganda Heritage
and Tourism Board (BHTB)
and Tourism Board (BHTB)
Duty Station: Kampala,
Uganda
Uganda
Reports to: Executive
Director
Director
About BHTB:
The Buganda Heritage and Tourism Board (BHTB) is primarily responsible
for protecting, preserving, and promoting the heritage of Buganda’s culture.
Buganda in Kampala has been referred to as the home of one of the world’s
richest cultural sites.
for protecting, preserving, and promoting the heritage of Buganda’s culture.
Buganda in Kampala has been referred to as the home of one of the world’s
richest cultural sites.
Job Summary: The Operations
Manager will be responsible for coordinating a series of activities at the
Cultural sites and formulating, administering organization policies by performing
the following duties personally or through subordinate managers or Officers.
Manager will be responsible for coordinating a series of activities at the
Cultural sites and formulating, administering organization policies by performing
the following duties personally or through subordinate managers or Officers.
Key Duties and
Responsibilities:
Responsibilities:
·
Improve the operational systems, processes and
policies in support of BHTB’s mission — specifically, support better
management reporting, information flow and management, business process and
organizational planning.
Improve the operational systems, processes and
policies in support of BHTB’s mission — specifically, support better
management reporting, information flow and management, business process and
organizational planning.
·
Manage and increase the effectiveness and
efficiency of Support Services (at the sites), through improvements to each
function as well as coordination and communication between support and business
functions.
Manage and increase the effectiveness and
efficiency of Support Services (at the sites), through improvements to each
function as well as coordination and communication between support and business
functions.
·
Managing development budgets.
Managing development budgets.
·
Updating and maintaining statistical and
financial records
Updating and maintaining statistical and
financial records
·
Developing new facilities and maintaining the
already existing facilities.
Developing new facilities and maintaining the
already existing facilities.
·
Ensuring compliance with Occupational Health and
Safety legislations.
Ensuring compliance with Occupational Health and
Safety legislations.
·
Maintaining customer service standards set by
BHTB.
Maintaining customer service standards set by
BHTB.
·
Dealing with inquiries, complaints and
emergencies.
Dealing with inquiries, complaints and
emergencies.
·
Developing heritage attractions to enhance and
increase visitor access and interest.
Developing heritage attractions to enhance and
increase visitor access and interest.
·
Organize promotions, discount days etc to
increase visitor flow.
Organize promotions, discount days etc to
increase visitor flow.
·
Promoting and marketing the sites.
Promoting and marketing the sites.
·
Play a significant role in long-term planning,
including an initiative geared toward operational excellence.
Play a significant role in long-term planning,
including an initiative geared toward operational excellence.
·
Oversee overall financial management, planning,
systems and controls.
Oversee overall financial management, planning,
systems and controls.
·
Management of agency budget in coordination with
the Executive Director.
Management of agency budget in coordination with
the Executive Director.
·
Development of individual program budgets
Development of individual program budgets
·
In charge of invoicing to funding sources,
including calculation of completed units of service.
In charge of invoicing to funding sources,
including calculation of completed units of service.
·
Payroll management, including tabulation of
accrued employee benefits.
Payroll management, including tabulation of
accrued employee benefits.
·
Tasked with the disbursement of checks for
agency expenses.
Tasked with the disbursement of checks for
agency expenses.
·
Organization of fiscal documents.
Organization of fiscal documents.
·
Regular meetings with Executive Director around
fiscal planning.
Regular meetings with Executive Director around
fiscal planning.
·
Supervise and coach office manager on a weekly
basis.
Supervise and coach office manager on a weekly
basis.
·
Setting and reviewing budgets and managing cost.
Setting and reviewing budgets and managing cost.
Qualifications, Skills and
Experience:
Experience:
·
The jobholder must hold a University degree
preferably in Business Administration
The jobholder must hold a University degree
preferably in Business Administration
·
A qualification in Human Resource or Industrial
Psychology is an added advantage.
A qualification in Human Resource or Industrial
Psychology is an added advantage.
·
At least three years of professional experience
in General Management and Administration preferably in the hospitality
industry.
At least three years of professional experience
in General Management and Administration preferably in the hospitality
industry.
·
Strong knowledge of tourism industry
Strong knowledge of tourism industry
·
Knowledge of the Buganda region
Knowledge of the Buganda region
·
Good customer service skills
Good customer service skills
·
Administrative skills
Administrative skills
·
Strong project management/organizational skills
Strong project management/organizational skills
·
Excellent communication and presentation skills
Excellent communication and presentation skills
·
Good inter-personal and team building skills
Good inter-personal and team building skills
·
Honesty and Integrity Results-oriented.
Honesty and Integrity Results-oriented.
·
Computer literacy skills i.e. familiarity with
MS Office programs.
Computer literacy skills i.e. familiarity with
MS Office programs.
How to Apply:
All suitably qualified and interested individuals should submit an
application letter and updated CV ONLY, that provides details of the
applicant’s specific qualifications and experience for the desired position,
current and expected salary and contacts of three professional referees by Email
to: [email protected] addressed to:
The Executive Director, Buganda Heritage and Tourism Board”
application letter and updated CV ONLY, that provides details of the
applicant’s specific qualifications and experience for the desired position,
current and expected salary and contacts of three professional referees by Email
to: [email protected] addressed to:
The Executive Director, Buganda Heritage and Tourism Board”
Deadline: 27th October 2017 by 5:00 pm
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