Operations Manager-ISP Careers – Sombha Solutions Store

Organization: Sombha
Solutions Store
Duty Station: Kampala,
Reports to: Managing
About US:
Sombha Solution Store is a Ugandan-owned technology and communications
services provider founded in 2014 and is licensed by Uganda Communications
Commission to provider voice and data services in Uganda. 
Job Summary: The Operations
Manager-ISP is responsible for managing and maintaining the day to day
operations of the ISP part of the business supporting, implementing and playing
an advisory role in expanding Sombha network infrastructure. The manager will
strategically manage the respective vendors and third parties on a day to day
basis ensuring delivery runs smoothly in accordance with specified times.  The operations Manager-ISP will engage with
external clients, third parties, vendors and more internal clients i.e.
business areas, products development testing, projects, office support teams,
security, risk and architecture operations.
Key Duties and Responsibilities:
Solution Development and Delivery:
  • Provide technical direction for the
    development, design, and systems integration for client engagement from
    definition phase through implementation.
  • Apply significant knowledge of industry
    trends and developments to improve service to our clients.
  • Review work of development team.
  • Recognize system deficiencies and
    implements effective solutions.
Technical Effort Management:
  • Create and execute development plans and
    revises as appropriate to meet changing needs and requirements.
  • Own the development lifecycle and is
    responsible for managing technical risks
  • throughout the project.
  • Performs code reviews and mentors junior
  • Manages technical resources within budget
    and project schedule.
  • Consistently delivers high-quality
    services to our clients.
Internal Operations:
  • Suggests areas for improvement in internal
    processes along with possible solutions.
  • Leads internal teams/task forces.
  • Reviews the status reports of team members
    and addresses issues as appropriate.
  • Complies with and helps to enforce
    standard policies and procedures.

Qualifications, Skills and
  • The applicant must hold a bachelor’s degree
    in IT/ BCS Honor, Bsc-Electrical Engineering 
  • Professional qualifications i.e. CCNA,
  • At least four to five years of
    professional experience in IT field with ISP companies.
  • Telecom background with depth
    understanding of Voice and Data.
  • Excellent verbal and written communication
  • Good customer relation skills.
  • Extremely customer service oriented.
  • Ability to work independently and
    resourceful with god imitative and discipline.
Key Skills:
  • Challenges others to develop as leaders
    while serving as a role model.
  • Manages the development of team by
    ensuring that project tasks are in line with each Innovator’s career
    interests when possible.
  • Inspires coworkers to attain goals and
    pursue excellence.
  • Identifies opportunities for improvement
    and makes constructive suggestions for change
  • Manages the process of innovative change
  • Remains on the forefront of emerging
    industry practices.
  • Facilitates effective team interaction.
  • Acknowledges and appreciates each team
    member’s contributions.
  • Effectively utilizes each team member to
    his/her fullest potential.
  • Keeps track of lessons learned and shares
    those lessons with team members.
Client Management:
  • Manages client interaction and
    expectations regarding development efforts.
  • Develops lasting relationships with client
    personnel that foster client ties.
  • Communicates effectively with clients to
    identify needs and evaluate alternative technical solutions.
  • Continually seeks opportunities to
    increase customer satisfaction and deepen client relationships.
  • Builds a knowledge base of each client’s
    business, systems and objectives.
Innovator Development:
  • Conducts effective performance evaluations
    and mentors developers and senior developers through formal and informal
  • Seeks and participates in personal
    development opportunities above and beyond training required by us.
  • Trains other innovators and clients
    through both formal and informal training programs.
  • Encourages more junior Innovators to take
    responsibility for their development within the company.
  • Challenges fellow innovators to progress
    toward their professional development goals.
How to Apply:
All interested candidates can send in their Applications with detailed updated
CVs to: hr@veritas-holdings.com 
Deadline: 10th October 2017 by 5:00pm

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