IT Manager Non-profit Careers – Mercy Corps

Job Title:      IT Manager
Organisation: Mercy Corps
Duty Station: Kampala, Uganda
Reports to: Operations
About US:
Mercy Corps is an international non-profit organization which
implements high-quality, analytical development programmes in very difficult
places. Mercy Corps has been operating in Uganda since 2006. It has and
continues to implement programs in Acholi and Karamoja sub regions. Mercy Corps
is taking a community-led, market driven approach to address poverty and food
insecurity needs through interventions that get to the root causes and
contributing factors of economic vulnerability. Donors include the United
States Agency for International Development (USAID), DFID, Mastercard
Foundation, WALMART Foundation, Coca Cola Africa Foundation, US Depart of State
(DOS) /PEPFAR, ECHO and Nike Foundation.
Job Summary:  The IT Manager will providing support to the
overall mission of Mercy Corps and will be implementing Information Technology
specific needs. The position will require for one to prioritize the strategic
and tactic ICT demands of both the field and Country Office program.
Key Duties and
Read and understand Mercy Corps IT Systems
Policy. Orient staff on appropriate use and monitor the usage of IT systems to
ensure adherence to the policies.
Keenly review MC Uganda IT Systems and provide
recommendation on identified bottlenecks or improvements.
Regularly monitor user satisfaction and ensure
ongoing improvement
Work closely with end users in order to
proactively handle all requests passed on by them
Conduct staff training on computer basics and
the use of MS Office applications and networking. Assist, as needed, with
developing databases or other windows application needs for programs and
operational staff;
Maintain strict confidentiality of any
information deem sensitive.
Maintains regularly update of anti-virus
programs in all computers to ensure the entire network and computers are
Establish simple easy to use back-up system for
Mercy Corps field offices and undertake the necessary steps for this activity
including designing a schedule and materials list. Ensure back up and archives
are made and stored as scheduled.
The IT Manager will undertake the repairing and
maintaining of Local Area Networks, internet systems and as well undertake
General IT maintenance including training of MC Field offices staffs – as per
needs outlined by the Heads of Offices.
Troubleshoot and fix computers and any IT
equipments related issue at the field offices and advise when the issue
requires major hardware replacement, – facilitate and advise on best, safest
and most economical IT solutions and best practices.
Manage the IT Administration of Uganda emails
aliases and other activities.
Support MEL staff in development of data
collection forms, databases for various surveys/studies, data entry sheets and
other tools for effective data collection, entry and analysis of surveys
Design training on web-based or offline systems
once systems are in place
Work in liaison with program teams in developing
and establishing information systems i.e. program databases, analysis and
reporting forms, and mobile data collection tools.
Maintain an efficient Local Area Network for
Mercy Corps offices in the field areas.
Identify equipment and accessories required for
the smooth functioning of computers and IT systems in Mercy Corps offices.
Facilitate the purchase of items through the Procurement department by guiding
standard specifications for certain equipment.
Support logistics staff on IT Assets
inventorying tracking and record keeping.
Maintain proper documentation of all IT
equipment including; system profiles, warranties and IT accessories stock.
Organize and maintain IT related documents filing system.
Tasked with identifying specification and
assembly of any equipment not limited to computers, printers, communication
radio and Thuraya phones etc.
Identify and train an IT focal person for each
field office who will easily follow up the small scale IT support during the IT
officer’s absence.
Conduct himself/herself both professionally and
personally in such a manner as to bring credit to Mercy Corps and to not
jeopardize its humanitarian mission.

Qualifications, Skills and
The applicant for the Mercy Corps IT Manager job
opportunity should preferably hold a Masters or a Degree in Computer Science,
IT Engineering, or similar Extensive IT Service Desk Management with a proven
track record of delivering results
At least six years’ experience in NGO under a
similar role
Previous experience in IT Operations Management
Prior exposure and experience in working with
supporting technologies, including, but not limited to, remote assistance,
Active Directory, internet, proxy, pop mail, TCPIP settings and windows
applications etc
Experience in both hardware and software
required in setting local area networking (LAN); experience in the
configuration of outlook and other email mail client.
Previous exposure and experience for upright
maintenance of all mails account and servers
Excellent organizational time management and
interpersonal skills.
Ability to work independently, with minimum
Ability to work in remote areas
Demonstrate attention to details, ability to
follow procedures and meet deadlines.
Ability to plan and troubleshoot low maintenance
systems is a must.
Ability to troubleshoot and maintain both
wireless and cable connections is required.
Broad knowledge and understanding of existing
policies on IT equipment use and best practices
How to Apply:
All suitably qualified and interested candidates should send their
E-mail applications including a cover letter clearly stating the salary
requirements, updated CV (with three professional referees), and copies of
academic qualifications/certificates addressed to the Senior HR and Legal
Manager, Mercy Corps Uganda to:
Deadline:  12th October 2017
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