The Ugandan Jobline

• Effectively manage talent and supervise.
  Manage team dynamics and staff well-being.
• Provide coaching, strategically tailor
  individual development plans, and complete performance management for
  direct reports. Monitor and assess performance to ensure adequate capacity
  for successful support of high quality programming.
• The incumbent will plan, design, direct,
  and coordinate the installation, configuration, maintenance, availability
  and security of the CP’s office ICT environment, including the delivery
  network and ICT infrastructure; manage crisis situations to ensure ongoing
  ICT enablement of agency business.
• Evaluate user needs and system
  functionality and ensure that ICT facilities and user devices meet these
  needs. Ensure timely and quality service delivery, technical support, and
  advice to user requests.
• Work closely with program staff to
  prioritize and support integration and evolution of ICT solutions in
  improving program implementation.
• Build and strengthen working relationships
  with suppliers, conduct supplier analysis, and assess effectiveness to
  ensure third-party services meet CRS business requirements and needs.
  Collaborate with Procurement to ensure ICT purchases are in line with CRS
  standards and in compliance with donor requirements. Provide strategic
  guidance and input to budget development with regard to ICT-related
  expenses.
• Assess and analyze ICT training needs.
  Provide capacity building (training, coaching, on-the-job support, etc.),
  remotely or on-site, to staff and partners in ICT-related areas to ensure
  efficient and consistent adoption and use of ICT applications.
• Keenly monitor ICT systems operations in
  terms of functionality, security and service delivery and provide
  statistical and analytical reports on ICT-related data, metrics, and
  trends. Collaborate with relevant staff to ensure inventory of ICT
  equipment, hardware, and software is maintained. Monitor functionality,
  anticipate supply needs and alert managers.

• The ideal candidate for the Catholic
  Relief Services (CRS) Information, Communications and Technology (ICT)
  Manager career placement should hold a Master’s degree in IT-related field
  (Computer Science, Computer Networking, Programming, and Information
  Systems) required. Equivalent combination of relevant experience and
  Bachelor’s degree and/or training/certification may substitute for
  advanced education.
• Professional Certification requirements
  include Microsoft Certified Solutions Expert or equivalent, Cisco
  Certified Network Associate or equivalent, Microsoft SharePoint
  Foundations or equivalent and ITIL Foundation Certified.
• Project Management certification
  preferred.
• At least five years of progressively
  responsible related professional experience.
• Significant exposure and experience in
  introduction, design, implementation, and adoption of relevant technology
  and data management tools.
• Demonstrated proficiency in management of
  network/server software and hardware devices and platforms.
• Expert grasp of evolving communication and
  data network/server technologies and tools, as well as backup and disaster
  recovery systems.
• Previous experience with ITSM and systems
  management tools preferred.
• Excellent relationship management skills.
  Ability to relate to people at all levels internally and externally with a
  strong client-service focus.
• Excellent communication skills with the
  ability to communicate technical ideas and concerns in a non-technical
  manner.
• Strategic, analytical, systems thinking,
  and problem-solving skills, with capacity to see the big picture, make
  sound decisions, and offer non-standard solutions.
• Strong organization, planning, review, and
  monitoring skills.
• Able to maintain confidential information.
• Highly proactive, resourceful,
  solutions-oriented and results-oriented.
• Agency-wide Competencies (for all CRS
  Staff): Serves with Integrity, Models Stewardship, Cultivates
  Constructive Relationships, Promotes Learning, Trusting Relationships,
  Professional Growth, Partnership, Accountability

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