Information, Communications and Technology (ICT) Manager US Non-profit Careers – Catholic Relief Services (CRS)

Organization: Catholic
Relief Services (CRS)
Duty Station: Kampala, Uganda
Reports to: Head of
About US:
Catholic Relief Services (CRS) is an international non-profit
organization which implements the commitment of the Bishops of the United
States to assist the poor and vulnerable overseas. Our Catholic identity is at
the heart of our mission and operations. We welcome as a part of our staff and
as partners people of all faiths and secular traditions who share our values
and our commitment to serving those in need.

Job Summary: The Information,
Communications and Technology (ICT) Manager will ensure the overall strategic
coordination, day-to-day management, and key technical oversight of the Country
Program’s (CP’s) ICT and ICT4D (ICT) functions in coordination with the
Regional Information, Communications and Technology Systems Manager (RIM) to
support high-quality programs serving the poor and vulnerable. The jobholder
will keenly analyze and anticipate operational and programmatic ICT service
needs and challenges and will introduce cost-effective technology improvement
solutions in accordance with established policies, procedures, and service
standards for optimal performance, integrity, security, and strategic alignment
of systems.
Key Duties and
  • Effectively manage talent and supervise.
    Manage team dynamics and staff well-being.
  • Provide coaching, strategically tailor
    individual development plans, and complete performance management for
    direct reports. Monitor and assess performance to ensure adequate capacity
    for successful support of high quality programming.
  • The incumbent will plan, design, direct,
    and coordinate the installation, configuration, maintenance, availability
    and security of the CP’s office ICT environment, including the delivery
    network and ICT infrastructure; manage crisis situations to ensure ongoing
    ICT enablement of agency business.
  • Evaluate user needs and system
    functionality and ensure that ICT facilities and user devices meet these
    needs. Ensure timely and quality service delivery, technical support, and
    advice to user requests.
  • Work closely with program staff to
    prioritize and support integration and evolution of ICT solutions in
    improving program implementation.
  • Build and strengthen working relationships
    with suppliers, conduct supplier analysis, and assess effectiveness to
    ensure third-party services meet CRS business requirements and needs.
    Collaborate with Procurement to ensure ICT purchases are in line with CRS
    standards and in compliance with donor requirements. Provide strategic
    guidance and input to budget development with regard to ICT-related
  • Assess and analyze ICT training needs.
    Provide capacity building (training, coaching, on-the-job support, etc.),
    remotely or on-site, to staff and partners in ICT-related areas to ensure
    efficient and consistent adoption and use of ICT applications.
  • Keenly monitor ICT systems operations in
    terms of functionality, security and service delivery and provide
    statistical and analytical reports on ICT-related data, metrics, and
    trends. Collaborate with relevant staff to ensure inventory of ICT
    equipment, hardware, and software is maintained. Monitor functionality,
    anticipate supply needs and alert managers.

Qualifications, Skills and
  • The ideal candidate for the Catholic
    Relief Services (CRS) Information, Communications and Technology (ICT)
    Manager career placement should hold a Master’s degree in IT-related field
    (Computer Science, Computer Networking, Programming, and Information
    Systems) required. Equivalent combination of relevant experience and
    Bachelor’s degree and/or training/certification may substitute for
    advanced education.
  • Professional Certification requirements
    include Microsoft Certified Solutions Expert or equivalent, Cisco
    Certified Network Associate or equivalent, Microsoft SharePoint
    Foundations or equivalent and ITIL Foundation Certified.
  • Project Management certification
  • At least five years of progressively
    responsible related professional experience.
  • Significant exposure and experience in
    introduction, design, implementation, and adoption of relevant technology
    and data management tools.
  • Demonstrated proficiency in management of
    network/server software and hardware devices and platforms.
  • Expert grasp of evolving communication and
    data network/server technologies and tools, as well as backup and disaster
    recovery systems.
  • Previous experience with ITSM and systems
    management tools preferred.
  • Excellent relationship management skills.
    Ability to relate to people at all levels internally and externally with a
    strong client-service focus.
  • Excellent communication skills with the
    ability to communicate technical ideas and concerns in a non-technical
  • Strategic, analytical, systems thinking,
    and problem-solving skills, with capacity to see the big picture, make
    sound decisions, and offer non-standard solutions.
  • Strong organization, planning, review, and
    monitoring skills.
  • Able to maintain confidential information.
  • Highly proactive, resourceful,
    solutions-oriented and results-oriented.
  • Agency-wide Competencies (for all CRS
    Serves with Integrity, Models Stewardship, Cultivates
    Constructive Relationships, Promotes Learning, Trusting Relationships,
    Professional Growth, Partnership, Accountability
How to Apply:
All suitably qualified and interested Ugandan candidates are encouraged
to send their cover letters, CVs and three work references (names and contact
information only) to
Deadline: 11th
October 2017 by 5:00PM
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