Head of Operations Employment Opportunity – National Social Security Fund (NSSF)

Job Title:      Head of Operations
Organization: National
Social Security Fund (NSSF)
Duty Station: Kampala,
Uganda
Reports to: Managing
Director
About US:
The National Social Security Fund (NSSF) is positioning itself to be
the Social Security Provider of Choice in Uganda. Our belief at the Fund is
that each employee contributes directly to the growth and success of the
business and each employee is expected to take pride in being a member of the
team.
Job Summary: The Head of
Operations will provide overall leadership and strategy execution for the
Operations Department to achieve the mandate of ensuring optimal efficiency and
effectiveness across the organizations’ operations. The goal of this position
is to secure the functionality of business to drive extensive and sustainable
growth while delivering value to our internal and external customers.
Key Duties and
Responsibilities:  
·        
Provide
leadership and direction to the Operations Department
·        
Develop
and implement the strategy and policies of the Operations Department in line
with the Fund’s long term strategy.
·        
Develop
and sustain a culture of innovation to continuously improve service delivery
and efficiency
·        
Provide
strategic and operational direction to prepare the Fund to deal with the sector
dynamics of growth and regulations.
·        
Work
closely with the management team to develop and implement plans for the
operational infrastructure of systems, processes, and personnel designed
to accommodate the rapid growth objectives of our organization
·        
Motivate
and lead a high performance management team; attract, recruit and retain
required members of the team; provide mentoring as a cornerstone to the
organization’s succession plan.
·        
Represent
the Fund and manage key relationships with stakeholders.
·        
Responsible
for improving Data Quality, Benefits TAT and Customer Satisfaction
·        
Leverage
on technology to automate all core processes in line with the Fund’s strategy
·        
Set
comprehensive goals for performance and growth for the Department.
·        
Lead
employees to meet or surpass organizational set goals.
·        
Coordinates
with human resources department to recruit skilled talent and keep the
best employees
·        
Tasked
with developing and implementing budgets and resource allocation.
·        
Preparation
of Cash flow projections for the Benefits section
·        
Foster
a success-oriented, accountable environment within the Fund.
·        
Develop,
implement and sustain a Fund wide quality assurance strategy.
·        
Provide
strategic leadership to the Operations Department through participating in high
level decision making with key stakeholders.
·        
Prepare
and submit periodic reports for the Board, Managing Director, EXCO, and
for other high level external stakeholders.
·        
Resolve
high level and or sensitive client queries, complaints or request
·        
Put
in place a mechanism to improve monitoring of all non-compliant employers as
mandated by the existing laws.
·        
Keep
the general public aware of the Fund’s services and products.



Qualifications, Skills and
Experience:
·        
The ideal candidate for the NSSF Head of
Operations job placement must hold a Master’s
degree in Business Administration, Management or Economics
·        
Professional
qualification of ACCA, CPA or CFA
·        
At least ten years’ experience with 5 of them at a senior management level
in a large multinational or financial institution.
·        
Significant
exposure and experience in successfully handling customers.
·        
Demonstrated
prior experience in leading and managing big teams (over 50 people)
·        
Broad
knowledge and understanding of business functions such as HR, Finance and
Audit.
·        
Demonstrable
competency in strategic planning and business development in the pensions and
social security industry
·        
Experience
in sales revenue growth
·        
Working
knowledge of data analysis and performance/operation metrics
·        
Working
knowledge of IT/Business infrastructure and MS Office
·        
Outstanding
organizational and leadership abilities
·        
Excellent
interpersonal and public speaking skills
·        
Aptitude
in decision-making and problem-solving
·        
Budget-focused
mindset
·        
Good
negotiation skills
·        
Possess
personal qualities of integrity, credibility, and commitment to corporate
mission
·        
Flexible and able to multitask; can work within
an ambiguous, fast-moving environment, while also driving toward clarity and
solutions; demonstrated resourcefulness in setting priorities and guiding
investment in people and systems.
·        
Computational Skills, Interpersonal Skills,
Legal Compliance, Customer Service, Financial Analysis, Industry Knowledge,
Accounting Knowledge, IT Knowledge, Public Speaking, Problem Solving, Plan
Implementation, Critical Thinking, Presentation Skills, Motivational Knowledge,
Product Knowledge, Leadership, Time Management, Crisis Management, Risk Management,
Exceptional Oral and Written Communication Skills, Budgeting and Sales
Experience, Strategic Planning, Business Development
How to Apply:
All suitably qualified and interested candidates should send copies of
application letters, detailed CVs and academic credentials addressed to the
Head of Human Resources & Administration, and delivered to the Registry on
13th Floor Workers House for registration and onward transmission.
NB: Please note that
canvassing or lobbying will lead to automatic disqualification of the
candidate.
Deadline: 7th
November 2017
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