Job Title: ICT Support Administrator
Organisation: MENA Sports
Consulting Uganda Ltd (BetIn Uganda)
Consulting Uganda Ltd (BetIn Uganda)
Duty Station: Kampala,
Uganda
Uganda
About US:
MENA Sports Consulting Uganda Ltd trading as Betin Uganda operates
under license by the Logispin Group, which is one of Europe’s largest and most
successful betting and gaming brands operating across Europe and Africa. The
company draws upon the best practices in both Europe and Africa and its
directors utilise their combined experience of over 150 years in the gaming
industry to bring you the very best products and services. It operates a full
online and offline sports betting and lotteries product portfolio.
under license by the Logispin Group, which is one of Europe’s largest and most
successful betting and gaming brands operating across Europe and Africa. The
company draws upon the best practices in both Europe and Africa and its
directors utilise their combined experience of over 150 years in the gaming
industry to bring you the very best products and services. It operates a full
online and offline sports betting and lotteries product portfolio.
Key Duties and
Responsibilities:
Responsibilities:
·
The ICT Support Administrator will provide
technical support and maintenance on PC hardware components, desktop operating
system software, and application software.
The ICT Support Administrator will provide
technical support and maintenance on PC hardware components, desktop operating
system software, and application software.
·
Provide first level support on office network
infrastructure and connectivity issues to ensure zero downtime.
Provide first level support on office network
infrastructure and connectivity issues to ensure zero downtime.
·
Carry out minor repairs to equipment and arrange
for other servicing needs.
Carry out minor repairs to equipment and arrange
for other servicing needs.
·
Keenly monitor antivirus software and updates on
the server and all company computers and make sure that all are up-to-date.
Keenly monitor antivirus software and updates on
the server and all company computers and make sure that all are up-to-date.
·
Monitor backup systems and procedures to ensure
data security.
Monitor backup systems and procedures to ensure
data security.
·
Detect potential risks in hardware, software,
and networks and resolve them or make recommendations in time.
Detect potential risks in hardware, software,
and networks and resolve them or make recommendations in time.
·
Work closely with the group IT team to ensure IT
policies and regulations are maintained.
Work closely with the group IT team to ensure IT
policies and regulations are maintained.
·
Respond to user requests for service,
troubleshoot problems and help develop solutions.
Respond to user requests for service,
troubleshoot problems and help develop solutions.
·
Actively participate in developing recovery
plans for data or network availability and performing recovery when need
arises.
Actively participate in developing recovery
plans for data or network availability and performing recovery when need
arises.
·
Learn how to use all in-house software
applications and hardware components and train other AUTHORISED users on the
same when need arises.
Learn how to use all in-house software
applications and hardware components and train other AUTHORISED users on the
same when need arises.
·
Learn how to administer in-house software
applications and ensure coordination with the respective software providers for
support
Learn how to administer in-house software
applications and ensure coordination with the respective software providers for
support
·
Carry out due diligence and Quality assurance of
all equipment purchased by the company and making recommendations where
necessary
Carry out due diligence and Quality assurance of
all equipment purchased by the company and making recommendations where
necessary
·
Provide support in maintaining inventory records
and documentation of ICT equipment and manuals for software.
Provide support in maintaining inventory records
and documentation of ICT equipment and manuals for software.
·
Participate in orientation of new staff in use
of ICT equipment and software applications
Participate in orientation of new staff in use
of ICT equipment and software applications
·
Develop and provide user training for new
hardware and software use.
Develop and provide user training for new
hardware and software use.
·
Ensure that the servers, switches, Wireless
Routers, Firewalls, Printers, computer components and PABX system are all on
and functioning optimally.
Ensure that the servers, switches, Wireless
Routers, Firewalls, Printers, computer components and PABX system are all on
and functioning optimally.
·
Seek second level support from immediate
supervisor whenever challenged.
Seek second level support from immediate
supervisor whenever challenged.
·
Maintain open communication and positive working
relationship with staff.
Maintain open communication and positive working
relationship with staff.
·
Perform any other duties as assigned.
Perform any other duties as assigned.
Qualifications, Skills and
Experience:
Experience:
·
The ideal candidate for the BetIN Uganda ICT
Support Administrator job must hold a Bachelor’s Degree in Information
Technology or Computer Science
The ideal candidate for the BetIN Uganda ICT
Support Administrator job must hold a Bachelor’s Degree in Information
Technology or Computer Science
·
One year of experience in performing repairs,
troubleshooting and preventative maintenance in workplace environment.
Microsoft Certifications are well considered.
One year of experience in performing repairs,
troubleshooting and preventative maintenance in workplace environment.
Microsoft Certifications are well considered.
·
Highly flexible and willing to work in a first paced
work environment
Highly flexible and willing to work in a first paced
work environment
·
Excellent organizational skills, being able to
plan and manage multiple accounts simultaneously;
Excellent organizational skills, being able to
plan and manage multiple accounts simultaneously;
·
Good interpersonal skills; patient and
understanding with basic users;
Good interpersonal skills; patient and
understanding with basic users;
·
Quick at responding to issues while maintaining
a calm approach and investigating, diagnosing, and solving them;
Quick at responding to issues while maintaining
a calm approach and investigating, diagnosing, and solving them;
How to Apply:
All suitably qualified and interested candidates are encouraged to
visit the web link below where they will register or login (if already
registered) to upload their applications and updated CV/Resumes in either PDF
or Microsoft Word format and must include 3 work related references. Please do
not include your academic documents.
visit the web link below where they will register or login (if already
registered) to upload their applications and updated CV/Resumes in either PDF
or Microsoft Word format and must include 3 work related references. Please do
not include your academic documents.
Deadline: 31st
October 2017 by 5:00pm
October 2017 by 5:00pm
For more of the latest jobs, please visit https://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline
find us on our facebook page https://www.facebook.com/UgandanJobline