Several Customer Service Jobs – Relationship Officers at Housing Finance Bank

Job Title:         Relationship Officer
Organization: Housing
Finance Bank
Duty Station: Uganda
Reports to: Branch
About US:
Housing Finance Bank was incorporated as a private company under the
Companies Act in December 1967, the Bank has become a household name and has
grown in leaps and bounds with a good track record among the pioneers of a
mortgage lending. National Housing & Construction Corporation, a parastatal
involved in real estate business has 5% shareholding and National Social
Security Fund (NSSF) holds 50% and the Government of Uganda holds 45%. Today,
the bank looks back with pride on the business accomplished in the mortgage
lending business. Through innovation and placing emphasis on Honesty,
Integrity, Efficiency and Customer care, Housing Finance Bank is the leader in
the mortgage, holding a 90% market share.
Job Summary: The
Relationship Officer will grow the Bank’s business through recruitment and
mobilization of (new accounts, loans, Liabilities and Forex) and ensure
portfolio quality in line with the Branch Sales targets and the bank policies.
Key Duties and
  • Identify and meet customer needs through
    selling and cross selling of all Housing Finance Retail products and
    manage existing client relationships to increase/grow Housing finance Bank
    share of wallet.
  • Prepare loan applications for assessment/
    review and disbursement of approved loans for the branch Provide daily,
    weekly and monthly and quarterly sales performance reports to the Branch
    manager detailing the performance progress
  • Formulate and implement a sales plan and
    champion specific product selling campaigns to achieve and exceed sales
  • Carry out regular customer visits to build
    long-term relationships and generate call reports.
  • Handle customer queries and complaints and
    resolve them in a timely manner and escalate any unresolved queries in the
    shortest time possible
  • Keenly monitor and evaluate performance of
    assigned loan portfolio with reference to risk management frame work,
    customer service standards and the loan terms.
  • The incumbent will initiate and
    participate in the recovery of delinquent loans in the branch in line with
    set policies and procedures governing the recovery process.
  • The jobholder will deliver accurate and
    quality loan documentation, in line with approved terms and operating policies
    and procedures
  • Actively participate in the training and
    coaching programme of the Bank for sales team and make reports in line
    with the performance management frame work

Qualifications, Skills and
  • The ideal candidate for the Housing Finance
    Bank Relationship Officer job placement must hold a Bachelor’s Degree from
    a recognised university,
  • At least two years of experience in banking
    operations or related experience
  • Working knowledge and experience in
    selling bank products.
  • Broad knowledge of the Banks products,
    services and policies and procedures
  • Broad knowledge and understanding of
    branch performance growth and quality indicators.
  • Customer centricity and a good
    understanding of the sales process
  • Problem solving and analytical and report
    writing skills
  • High level of integrity
How to Apply:
All candidates who wish to join the Banking sector are invited to send
their applications including an updated CV, certified copies of all academic
transcripts, certificates and testimonials, daytime telephone contact, and
email address of both applicant, and three competent referees addressed to:
Head Human Resources, Housing Finance Bank, Plot 4 Wampewo Avenue; P.
O. Box 1539, Kampala. Uganda.
NB: Only successful
candidates will be contacted. All applicants who will not have heard from us
within four weeks of closing date should consider their application
Deadline: 23rd October 2017 by 5:00pm
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