Job Title: Mystery Shoppers (50 No Experience Jobs)
Organisation: Mteja Africa
Ltd.
Ltd.
Duty Station: Kampala,
Uganda
Uganda
Question: Do you love shopping? Why not get paid to Shop?
About US:
Mteja Africa Ltd. is a mystery shopping agency covering the African
continent. Our mystery shoppers are indigenous and understand the culture in
the areas we provide services. We
believe that “Mteja Mfalme”, Swahili for Customer is King. Our mystery shoppers
are trained to scout for detail and produce clear – useful and detailed
reports. Some of our clients include;
Hotels, Retailers, Restaurants, Franchisors, Convenience stores and Gas
Stations, etc
continent. Our mystery shoppers are indigenous and understand the culture in
the areas we provide services. We
believe that “Mteja Mfalme”, Swahili for Customer is King. Our mystery shoppers
are trained to scout for detail and produce clear – useful and detailed
reports. Some of our clients include;
Hotels, Retailers, Restaurants, Franchisors, Convenience stores and Gas
Stations, etc
About Mystery Shopping:
Mystery Shopping is a service aimed at measuring quality and perceived
quality of a customer’s experience. A mystery shopper is sometimes referred to
as a secret shopper or an ‘undercover shopper’. With increasing competition in
different sectors, customer retention becomes significantly important. Mystery
shopping aims to measure tangible and intangible elements of customer
experiences. The tangible elements include services or items
delivery-as-promised. The intangible/soft customer experiences cannot be
ignored and it is these elements that keep most clients coming back. These not
so obvious experiences are;
quality of a customer’s experience. A mystery shopper is sometimes referred to
as a secret shopper or an ‘undercover shopper’. With increasing competition in
different sectors, customer retention becomes significantly important. Mystery
shopping aims to measure tangible and intangible elements of customer
experiences. The tangible elements include services or items
delivery-as-promised. The intangible/soft customer experiences cannot be
ignored and it is these elements that keep most clients coming back. These not
so obvious experiences are;
·
Actual experiences vs Expectations
Actual experiences vs Expectations
·
Customer Experience at your premises vs the
experience at competitors
Customer Experience at your premises vs the
experience at competitors
·
Loyalty and trust generated from the experience
Loyalty and trust generated from the experience
·
How important they felt as customers and as
individuals
How important they felt as customers and as
individuals
Job Summary: The Mystery
Shopper will be tasked with visiting Hotels, Retailers, Restaurants,
Franchisors, Convenience stores and Gas Stations to measure the quality of
goods and services but also customer experience. The incumbent should be
willing to volunteer for at least 30-45 minutes to complete the job and you
don’t need to leave your workplace.
Shopper will be tasked with visiting Hotels, Retailers, Restaurants,
Franchisors, Convenience stores and Gas Stations to measure the quality of
goods and services but also customer experience. The incumbent should be
willing to volunteer for at least 30-45 minutes to complete the job and you
don’t need to leave your workplace.
Qualifications, Skills and
Experience:
Experience:
·
The applicants should preferably be Ugandans
residing in Kampala with a keen eye for analyzing the service provided by
various commercial outlets: restaurants, clothing or shoe shops, jewellers
boutiques, Professional Test Centers etc.
The applicants should preferably be Ugandans
residing in Kampala with a keen eye for analyzing the service provided by
various commercial outlets: restaurants, clothing or shoe shops, jewellers
boutiques, Professional Test Centers etc.
·
Strong taste and good understanding of latest
trends in Fashion, Hotels, Retailers, Restaurants, Franchisors, Convenience
stores and Gas Stations, etc.
Strong taste and good understanding of latest
trends in Fashion, Hotels, Retailers, Restaurants, Franchisors, Convenience
stores and Gas Stations, etc.
·
Keen attention to detail
Keen attention to detail
·
High analytical skills
High analytical skills
·
Penchant for shopping
Penchant for shopping
·
Proficient in both spoken and written English
Proficient in both spoken and written English
·
Age: Above 18 years old
Age: Above 18 years old
How to Apply:
All candidates who wish to sign up and get paid to evaluate services of
companies are encouraged to apply online at the link below.
companies are encouraged to apply online at the link below.
Click Here (Please enter your full name and E-mail address at the bottom of that page)
For
more of the latest jobs, please visit https://www.theugandanjobline.com
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For
more of the latest jobs, please visit https://www.theugandanjobline.com
or find us on our Facebook page https://www.facebook.com/UgandanJobline