Job Title: Service Team Leader
Organisation: SolarNow
Duty Station: Kampala,
Uganda
Uganda
Reports to: Operations
Manager
Manager
About SolarNow:
SolarNow is an asset financing company that sells high quality solar
product and appliances to households and businesses in Uganda. The company
started in 2011 and has since opened 46 branches throughout Uganda, employs
around 600 people.
product and appliances to households and businesses in Uganda. The company
started in 2011 and has since opened 46 branches throughout Uganda, employs
around 600 people.
Key Duties and
Responsibilities:
Responsibilities:
- Ensure client satisfaction
- Support on a daily with the reduction on
the %age of unassigned tickets Vs the overall open tickets to a target of
less than 10% - Service Officer weekly productivity
reporting with reasons for under-performance, and plans for improvement Service
Officer cumulative productivity reporting for each quarter - Prepare the product movement forms timely
for signing & ensure the components are moved as per the movement
process & the reverse logistics file is shared on a weekly. - Normal review and check of Logistics
deliveries Setting/reviewing of criticality of service tickets based on
severity and time. - Prepare the bi-weekly facilitation for the
service Team & will be verified by the Line Manager before payment. - Monthly Carespection score for Service
Officers
Qualifications, Skills and
Experience:
Experience:
- The applicant must hold a Degree or
diploma in Electrical Engineering or an equivalent. - Computer literacy skills i.e. Word &
Excel. - Ability to mentor & coach the Team to
attain results. - Motivate the team to meet the KPIs.
- Able to work with minimum supervision.
- Good communication & reporting skills.
- Team player / People Management skills.
- Problem solving and analytical skills.
- High motivated and passionate about work.
How to Apply:
All suitably qualified and interested candidates are encouraged to send
their motivation letters and updated CVs to [email protected]
their motivation letters and updated CVs to [email protected]
Deadline: 29th September
2017
2017
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