Information, Communications and Technology (ICT) Officer US Non-profit Jobs – Catholic Relief Services (CRS)

Organization: Catholic
Relief Services (CRS)
Duty Station: Uganda
About US:
Catholic Relief Services (CRS) is an international non-profit
organization which implements the commitment of the Bishops of the United
States to assist the poor and vulnerable overseas. Our Catholic identity is at
the heart of our mission and operations. We welcome as a part of our staff and
as partners people of all faiths and secular traditions who share our values
and our commitment to serving those in need.

Job Summary: The Information,
Communications and Technology (ICT) Officer will coordinate and deliver various
ICT and ICT4D (ICT) related services in accordance with established agency ICT
policies, procedures, and service standards to support high-quality programs
serving the poor and vulnerable. You will provide responsive, professional
service and technical support to CRS staff and partners to ensure efficient
operation and use of CRS information sharing, communication, and collaboration
Key Duties and
  • The jobholder will also deploy, configure,
    and maintain ICT systems and databases, including networks, servers, and
    telecommunications. Troubleshoot and address issues to ensure optimal
  • Configure and maintain applications and
    user devices. Provide timely and quality service delivery, technical
    support, and advice to user requests to ensure proper user access to
    agency business data and information.
  • Maintain inventory of ICT equipment,
    hardware, and software and ensure adequate supply and functionality, in
    collaboration with relevant staff,. Provide input to budget for ICT
    related expenses.
  • Coordinate relationships with suppliers to
    facilitate delivery of ICT-related services that meet CRS business
    requirements and needs.
  • Support capacity building initiatives,
    remotely or on-site, to staff and partners to ensure efficient and
    consistent adoption and use of ICT applications.
  • Prepare statistical reports on ICT-related
    data and metrics. As needed, implement measures to ensure required
    standards are met.

Qualifications, Skills and
  • The ideal candidate for the Catholic
    Relief Services (CRS) Receptionist job opportunity should hold a
    Bachelor’s degree in IT-related field (Computer Science, Computer
    Networking, Programming, and Information Systems) required. Significant
    work experience in a directly related field combined with appropriate
    training/certificates may substitute for degree.
  • Desired professional certifications
    include Microsoft Certified Solutions Associate or equivalent, Cisco
    Certified Network Associate or equivalent, Microsoft SharePoint
    Foundations or equivalent and ITIL Foundation Certified.
  • At least three years work experience in a
    position with similar responsibilities.
  • Previous experience in introduction,
    design, implementation, and adoption of relevant technology and data
    management tools.
  • Demonstrated capacity in management of
    network/server software and hardware devices and platforms.
  • Strong grasp of complex network, security,
    mobile, desktop, server, telephony, backup, application and database
  • Previous experience with ITSM and systems
    management tools preferred.
  • Good relationship management skills.
    Ability to relate to people at all levels internally and externally with a
    strong client-service focus.
  • Strong communication skills with the
    ability to communicate technical ideas and concerns in a non-technical
  • Strategic, analytical, systems thinking,
    and problem-solving skills, with capacity to see the big picture, make
    sound decisions, and offer non-standard solutions.
  • Ability to maintain confidential
  • Proactive, resourceful, solutions-oriented
    and results-oriented.
  • Basic understanding of business analysis
    concepts and best practice.
  • Demonstrated experience building ICT
    capacity with professional staff.
  • Agency-wide Competencies (for all CRS
    Staff): Serves
    with Integrity, Models Stewardship, Cultivates
    Constructive Relationships, Promotes Learning
How to Apply:
All suitably qualified and interested Ugandan candidates are encouraged
to send their cover letters, CVs and three work references (names and contact
information only) to ug_recruitment@crs.org
Deadline: 1st October
2017 by 5:00PM
For more of the latest jobs, please visit http://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline

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