The Ugandan Jobline

• The jobholder will also deploy, configure,
  and maintain ICT systems and databases, including networks, servers, and
  telecommunications. Troubleshoot and address issues to ensure optimal
  performance.
• Configure and maintain applications and
  user devices. Provide timely and quality service delivery, technical
  support, and advice to user requests to ensure proper user access to
  agency business data and information.
• Maintain inventory of ICT equipment,
  hardware, and software and ensure adequate supply and functionality, in
  collaboration with relevant staff,. Provide input to budget for ICT
  related expenses.
• Coordinate relationships with suppliers to
  facilitate delivery of ICT-related services that meet CRS business
  requirements and needs.
• Support capacity building initiatives,
  remotely or on-site, to staff and partners to ensure efficient and
  consistent adoption and use of ICT applications.
• Prepare statistical reports on ICT-related
  data and metrics. As needed, implement measures to ensure required
  standards are met.

• The ideal candidate for the Catholic
  Relief Services (CRS) Receptionist job opportunity should hold a
  Bachelor’s degree in IT-related field (Computer Science, Computer
  Networking, Programming, and Information Systems) required. Significant
  work experience in a directly related field combined with appropriate
  training/certificates may substitute for degree.
• Desired professional certifications
  include Microsoft Certified Solutions Associate or equivalent, Cisco
  Certified Network Associate or equivalent, Microsoft SharePoint
  Foundations or equivalent and ITIL Foundation Certified.
• At least three years work experience in a
  position with similar responsibilities.
• Previous experience in introduction,
  design, implementation, and adoption of relevant technology and data
  management tools.
• Demonstrated capacity in management of
  network/server software and hardware devices and platforms.
• Strong grasp of complex network, security,
  mobile, desktop, server, telephony, backup, application and database
  technologies.
• Previous experience with ITSM and systems
  management tools preferred.
• Good relationship management skills.
  Ability to relate to people at all levels internally and externally with a
  strong client-service focus.
• Strong communication skills with the
  ability to communicate technical ideas and concerns in a non-technical
  manner.
• Strategic, analytical, systems thinking,
  and problem-solving skills, with capacity to see the big picture, make
  sound decisions, and offer non-standard solutions.
• Ability to maintain confidential
  information.
• Proactive, resourceful, solutions-oriented
  and results-oriented.
• Basic understanding of business analysis
  concepts and best practice.
• Demonstrated experience building ICT
  capacity with professional staff.
• Agency-wide Competencies (for all CRS
  Staff): Serves with Integrity, Models Stewardship, Cultivates
  Constructive Relationships, Promotes Learning

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