The Ugandan Jobline

• Manage and provide support to all
  application and database related issues.
• In-charge of IS service desk ensuring
  timely resolutions of all issues being logged.
• Document all operational procedures
  related to Core applications and Databases and keep the departmental
  operating instructions updated at all times.
• Maintain a Knowledge base of all known
  application issues and timely resolve them in collaboration with application
  vendors.
• Define and document User Acceptance Test
  (UAT) case scenarios/ plan for application fixes in liaison with business
  function and ensure all application changes are change managed.
• Fully Support the business with the
  application parameters maintenances adhering to the parameterization
  change process, Calenderer maintenance EOD/ EOM/ EOY/SOD processing The
  incumbent will amend data anomalies resulting from system malfunction and
  service requests upon necessary authorization and change management.
• Offer guidance to the business functions
  in identification of needs and definition of requirements.
• Render technical support in Project
  management, Business case development, analysis design staged of system
  implementations.
• Provide refresher training for application
  users to ensure issues related to system knowledge are minimized to
  maintain good customer experience at all times.
• Ensure backup of all critical systems and
  files are properly tested and stored in the DR site and that the DR site
  is always ready to take over the production system in case of emergency.
• Monitors and supports alternative delivery
  channels performance such as BREFT switch and ensure agreed upon uptime is
  achieved.
• Implement security standards(access
  controls, segregation of duties, usage and exception monitoring) on all
  applications and their related databases.

• The applicant should have at least two
  years of experience within a technical support environment including
  Database administration, core banking applications and other software
  experience.
• Demonstrated ability to resolve problems
  efficiently and effectively. Experience programming in a database query
  language will be an added advantage
• Previous experience as a systems
  administrator or Applications Support officer..
• Ability to recognize competence level of
  the user and address each situation appropriately
• Previous experience working in a heavy
  pressure environment preferred
• Demonstrated ability to work creatively
  and analytically in a problem-solving environment
• Proven success in contributing to a
  team-oriented environment
• Proven ability to balance, prioritize and
  organize multiple tasks
• Excellent interpersonal, written and oral
  communication skills
• Strong technical orientation
• Ability to work well in a team environment
• High level of energy, creativity,
  flexibility, enthusiasm, commitment, self-confidence and initiative
• Accuracy, attention to detail and
  awareness of deadlines
• Be a hard working self-starter with
  initiative, able to set own priorities
• Sharing: Contributes to a team, and
  recognizes and promotes the wider corporate picture.
• Ability to anticipate problems and
  proactively takes measures to control or minimize them.
• Fluency required in English

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