Several No Experience Customer Service Sales and Ticketing Agent Job Opportunities – Kenya Airways (KQ)

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Job Title:       Sales and Ticketing Agent
Organisation: Kenya Airways
(KQ)
Duty Station: Entebbe,
Uganda
About Kenya Airways:
Kenya Airways, a member of the Sky Team Alliance, is a leading African
airline flying to 54 destinations worldwide, 44 of which are in Africa and
carries over four million passengers annually. The airline was recently voted
the Leading Airline in Africa by passengers in the World Travel Awards. It has
also been voted the Leading Airline in Africa – Business Class four years in a
row.
Kenya Airways has a fleet of 36 aircraft that are some of the youngest
in Africa; this includes its flagship B787 Dreamliner aircraft. The onboard service
is renowned and the lie-flat business class seat on the wide-body aircraft is
consistently voted among the world’s top 10. Most recently it has scooped top
awards at the Africa Investor (Ai) Tourism Investor Awards and was declared the
Business Airline of the Year in Africa.
Job Summary: The Sales and
Ticketing Agent will provide excellent service to customer in terms of
ticketing reservations and KQ product to generate sales and ensure customers
satisfaction.
Key Duties and
Responsibilities:  
  • The incumbent will carry out reservations
    and ticketing for all Kenya Airways (KQ) clients to generate sales.
  • Fare quotes to all KQ clients to provide
    the best applicable fares and generate sales
  • The jobholder will recruit and handle
    existing and prospective frequent fliers to win and retain loyalty.
  • Tasked with printing and reconciling of
    sales returns to account for daily sales.
  • Actively promote all KQ products to create
    awareness and generate sales
  • The jobholder will promote direct
    telephone sales so as to reduce distribution costs and generate sales



Qualifications, Skills and
Experience: 
  • The
    incumbent for the Kenya Airways Sales and Ticketing Agent should hold an O’ level Division III
    or C+ IATA/UFTAA diploma/basic airline fares and ticketing
  • Good team player
  • Customer focused
  • Excellent communication skills
  • Pleasant personality/approachable
  • Self confident and well-groomed
  • Excellent knowledge of KQ products
  • Leadership/Management Skills Programs
Skills:
  • Tight focus on core activity  
  • Quality of Work         
  • Minimalist organization       
  • Responsible decision-making by the
    individual    
  • Team working           
  • Professional expertise          
  • Leaders not followers in what we do          
  • Single status organization   
  • Technical knowledge and skills       
  • Ethically Honest       
  • Standards Well Defined and Controlled    
  • Acceptance to make mistakes and learn from
    them        
  • Ethics. Fair, But Firm           
  • Bias for action           
  • Show commitment to success         
  • Good strong and frequent communication
    skills
  • Active new business thrust  
How to Apply:
All applicants who wish to join the Kenya Airways as the Sales and
Ticketing Agent are encouraged to apply online by clicking on the link below.
Deadline:  31st August 2017
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