Job Title: Service Manager
Organisation: Cooper Motors
Corporation (CMC)
Corporation (CMC)
Duty Station: Kampala,
Uganda
Uganda
Reports to: Country Manager
About US:
The Cooper Motors Corporation (Uganda) Ltd is one of the largest
automotive and agricultural solutions providers in the Region and a franchise
holder of some of the renowned motor vehicle brands in the world. CMC, an
Ai-Futtaim Group Company are the EICHER Franchise holders in Uganda.
automotive and agricultural solutions providers in the Region and a franchise
holder of some of the renowned motor vehicle brands in the world. CMC, an
Ai-Futtaim Group Company are the EICHER Franchise holders in Uganda.
Job Summary: The Service
Manager will achieve and exceed the business objectives and service standards
of parts sales in the locations assigned
Manager will achieve and exceed the business objectives and service standards
of parts sales in the locations assigned
Key Duties and
Responsibilities:
Responsibilities:
- Tasked with the development,
implementation and achievement of annual budgets, business objectives and
KPI’s - Achievement of sales, gross margin and net
profit objectives - Management of productivity and efficiency
performance - Planning and provision of workshop
facilities, tools and equipment. - Ensure control of technical quality,
Health and Safety. - In charge of the implementation of service
marketing initiatives and related soft products including Service
Agreements, Menu Pricing, Campaigns etc. - Serve as a key liaison and negotiation
with Principals on Service issues. - Liaison with Sales personnel to ensure
service functions are sufficiently prepared for new product introductions. - Maintaining regular contact with major
customers - Exploring new service business
opportunities for the division - Monitoring competitor activity
- Leading and motivating staff to provide
the highest quality of service product and customer support - Receipt and dissemination of Technical and
product information from Principals - Work closely with the Training Manager,
ensure competence planning and training delivery to meet business
requirements. - Develop positive teamwork and effective
communication between all divisional service locations. - In conjunction with Warranty Department,
ensure all warranty-related procedures and KPI’s are reviewed and
achieved. - Ensure Service Division receivables are
maintained within Company guidelines.
Qualifications, Skills and
Experience:
Experience:
- The applicant must hold a Degree/ Diploma
in Auto Engineering - At least five years’ experience with complete profit centre responsibility.
- Profit centre management, Man management,
Customer approach to problem solving, commercial acumen - Awareness of latest vehicle technology,
good communication skills and leadership. - Leadership, Analytical, Planning,
organising, Team Building, communication and application of new knowledge
and new concepts. - PC skills, customer care, repair &
trouble shooting of modern automobile, marketing workshop business. - Previous experience in automotive service
environment. - Prior exposure and experience in customer
facing operational management. - Experience working as a workshop manager,
at a reputed car distributorship. - Computer literacy skills i.e. proficient
in MS Office Applications - Sound knowledge on handling Web Based
Applications - Competent to handle SAP developments
- Understands and guides complex repairs of
modem cars. - Ability to achieve business & CSI
objectives in a high pressure / stress environment. - Capability to lead a great team towards
achievement of business and C SI objectives - Ability to analyse business performance,
identify areas of potential and create operationally effective solutions. - Effective with high energy and motivation
- Understanding of the latest technology of
vehicles and how this impacts both the business and the customer
How to Apply:
All suitably qualified and interested candidates should email their
detailed typed applications with current
salary, Updated CVs, copies of your academic credentials, names and addresses
of three professional referees and day time telephone contact to [email protected]
Or hand deliver to The Human Resource and Administration Manager, CMC Uganda
Ltd Katalima Loop, P.O. Box 2169 Nakawa Kampala, Uganda.
detailed typed applications with current
salary, Updated CVs, copies of your academic credentials, names and addresses
of three professional referees and day time telephone contact to [email protected]
Or hand deliver to The Human Resource and Administration Manager, CMC Uganda
Ltd Katalima Loop, P.O. Box 2169 Nakawa Kampala, Uganda.
Deadline: 9th August 2017
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