The Ugandan Jobline

• Tasked with the development,
  implementation and achievement of annual budgets, business objectives and
  KPI’s
• Achievement of sales, gross margin and net
  profit objectives
• Management of productivity and efficiency
  performance
• Planning and provision of workshop
  facilities, tools and equipment.
• Ensure control of technical quality,
  Health and Safety.
• In charge of the implementation of service
  marketing initiatives and related soft products including Service
  Agreements, Menu Pricing, Campaigns etc.
• Serve as a key liaison and negotiation
  with Principals on Service issues.
• Liaison with Sales personnel to ensure
  service functions are sufficiently prepared for new product introductions.
• Maintaining regular contact with major
  customers
• Exploring new service business
  opportunities for the division
• Monitoring competitor activity
• Leading and motivating staff to provide
  the highest quality of service product and customer support
• Receipt and dissemination of Technical and
  product information from Principals
• Work closely with the Training Manager,
  ensure competence planning and training delivery to meet business
  requirements.
• Develop positive teamwork and effective
  communication between all divisional service locations.
• In conjunction with Warranty Department,
  ensure all warranty-related procedures and KPI’s are reviewed and
  achieved.
• Ensure Service Division receivables are
  maintained within Company guidelines.

• The applicant must hold a Degree/ Diploma
  in Auto Engineering
• At least five years’ experience with complete profit centre responsibility.
• Profit centre management, Man management,
  Customer approach to problem solving, commercial acumen
• Awareness of latest vehicle technology,
  good communication skills and leadership.
• Leadership, Analytical, Planning,
  organising, Team Building, communication and application of new knowledge
  and new concepts.
• PC skills, customer care, repair &
  trouble shooting of modern automobile, marketing workshop business.
• Previous experience in automotive service
  environment.
• Prior exposure and experience in customer
  facing operational management.
• Experience working as a workshop manager,
  at a reputed car distributorship.
• Computer literacy skills i.e. proficient
  in MS Office Applications
• Sound knowledge on handling Web Based
  Applications
• Competent to handle SAP developments
• Understands and guides complex repairs of
  modem cars.
• Ability to achieve business & CSI
  objectives in a high pressure / stress environment.
• Capability to lead a great team towards
  achievement of business and C SI objectives
• Ability to analyse business performance,
  identify areas of potential and create operationally effective solutions.
• Effective with high energy and motivation
• Understanding of the latest technology of
  vehicles and how this impacts both the business and the customer

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